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03.29.2008 at 01:09PM PDT, ID: 23279830
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Unable to access Remote Web Workplace externally

Hello Experts,

I'm unable to access my Remote Web Workplace externally.  What has happened is we had our DSL modem die on us.  I got a new modem from Qwest and have configured everything using the EICW.  I'm able to access the Internet, send and receive external email, and access the remote web workplace internally by typing the following in address box:  https://10.0.0.2/remote.  However, when I try to access Remote Web Workplace externally, all I get is a page cannot be displayed message.  

I am running SBS 2003 Premium
The firewall on the new modem is off
Any help with this would be greatly appreciated.

Regards,
Nick
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Question Stats
Zone: OS
Question Asked By: ndalmolin_13
Solution Provided By: RobWill
Participating Experts: 2
Solution Grade: A
Views: 0
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03.29.2008 at 01:21PM PDT, ID: 21237944

Rank: Sage

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03.29.2008 at 02:30PM PDT, ID: 21238222

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03.30.2008 at 07:53AM PDT, ID: 21240889

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03.30.2008 at 08:26AM PDT, ID: 21240980

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03.30.2008 at 08:29AM PDT, ID: 21240987

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03.29.2008 at 01:21PM PDT, ID: 21237944

Rank: Sage

Do you still have ports 443 and 4125 forwarded to the SBS? They are both required for RWW to work.

One other thought, have you recently added SP2 or any other updates? They can affect RWW.
Accepted Solution
 
03.29.2008 at 02:30PM PDT, ID: 21238222
To add to RobWill's comments.  I know you mentioned that the firewall on the modem is off, but what model is the modem.  Somve the new modems come with built in routing too.  You can either check that or let me know the model of the modem.

kevo
 
03.30.2008 at 07:53AM PDT, ID: 21240889
My modem is an Actiontec 701-WG.  Thanks for your help.
 
03.30.2008 at 08:26AM PDT, ID: 21240980

Rank: Sage

The Actiontec is a combined modem and router. If the SBS is connected directly to it you need to configure it to forward ports 443 and 4125 to the SBS for RWW to work.
If you have an additional router between the Actiontec and the SBS you need to configure the Actiontec to forward those 2 ports to the other router, and then configure the router to forward those 2 ports to the SBS.
 
03.30.2008 at 08:29AM PDT, ID: 21240987

Rank: Sage

If unfamiliar with configuring port forwarding on the Actiontec, the following link outlines in detail on your unit for port 443. Repeat the same for port 4125.
http://www.portforward.com/english/routers/port_forwarding/Actiontec/GT701WG/HTTPS.htm
 
 
03.30.2008 at 09:01AM PDT, ID: 21241102
Thanks ndalmolin_13.
Cheers !
--Rob
 
 
 
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