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9.8

This portion of the remote web workplace requires the Microsoft Remote Desktop ActiveX Control Error.

Asked by itcroydon in SBS Small Business Server, Remote Desktop/Terminal Services, Windows XP Operating System

Tags: Microsoft, Small Business Server, 2003, Remote Access, "This portion of the remote web workplace requires the Microsoft Remote Desktop ActiveX Control"

When a user tries to connect to the remote web workplace option within SBS 2003, using a PC with Windows XP SP3, the following error message displays.

"This portion of the remote web workplace requires the Microsoft Remote Desktop ActiveX Control"

This then prevents them from using the remote desktop option, although Outlook Web Access and VPN access continue to work fine. Two users currently have the same problem and this must be due to either Windows XP SP3 or a recent Windows Update.

Both users have tried adjusting the active X and general Internet security options within Internet Explorer, but to no avail.

How can this issue be resolved?
 
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[+][-]09/05/08 04:29 AM, ID: 22397448Assisted Solution

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[+][-]09/05/08 04:38 AM, ID: 22397509Accepted Solution

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About this solution

Zones: SBS Small Business Server, Remote Desktop/Terminal Services, Windows XP Operating System
Tags: Microsoft, Small Business Server, 2003, Remote Access, "This portion of the remote web workplace requires the Microsoft Remote Desktop ActiveX Control"
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Solution Provided By: RobWill
Participating Experts: 4
Solution Grade: A
 
[+][-]09/10/08 06:12 AM, ID: 22437930Expert Comment

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