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8.7

Outlook 2003 / SBS 2003 "Message store has reached its maximum size"

Asked by ict4business in SBS Small Business Server, Exchange Email Server, Outlook Groupware Software

Tags: Microsoft Outlook 2003 Exchange 2003 SBS 2003

Hi guys, hope someone can help with this, I've seen many similar error reports but all have been fixed with one of the procedures I've outlined below, but I still have the problem.

One user only gets an error attempting to send from Outlook, "The message store has reached its maximum size..." He can receive quite normally and no other user reports any problems sending or receiving.

Curiously OWA gives a slightly different error saying specifically "You have exceeded the storage limit on your mailbox...". This seems at odds with the first message which implies that the mail store is full, rather than the users individual allocation.


Small company network, SBS2003 fully patched. About 10 workstations, all are Win XP Pro, Outlook 2003 again fully patched. POP3 connector collects email from external host & distributes to user mailboxes. This setup has been in place & apparently working reliably for 3+ years. Approx 20Gb free space on the server data drive (D where Exchange message store is located) and about 8Gb on the system drive (C)


Tried so far (roughly in order):

Checked users mailbox limits in U&C against reported mailbox size, user is well inside their allocation of 2Gb. Archive older email anyway. outlook reports users mailbox size locally and on server as around 100k

Verified default mailbox size limit is 2Gb in Exchange System Manager

Re-booting the users computer

Deleting users local mail profile & re-creating one with a different name

Manually deleting the local OST file, on re-start Outlook confirmed it was rebuilding the local copy

Deselecting local cache mode & just working online to the Exchange server

Re-booting the server

Examine exchange message store size on server, approx 17Gb total (11Gb EDB, 6Gb STM)

Dismount store, backup & run ESEUTIL -d priv1.edb. No errors reported

Examine exchange message store size on server, approx 4Gb total (2.6Gb EDB, 1.3Gb STM)

Run isinteg -s Server01 -test allfoldertests. No errors reported

Mounted message store & rebooted server

Again deleted users local OST file & rebooted workstation


For all that work absolutely nothing has changed. All users apart from this one are totally problem free and this user can receive fine, but gets the exact same errors trying to send. Short of actually creating a brand new user account I'm out of ideas, anybody able to help?

Thx

Paul
 
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[+][-]09/16/09 02:49 PM, ID: 25350571Accepted Solution

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Zones: SBS Small Business Server, Exchange Email Server, Outlook Groupware Software
Tags: Microsoft Outlook 2003 Exchange 2003 SBS 2003
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Solution Provided By: page1985
Participating Experts: 3
Solution Grade: A
 
[+][-]09/16/09 01:31 PM, ID: 25349802Expert Comment

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