Question

Exchange 2003 Outlook sending a message as alternate email address

Asked by: johnbowden

I have a couple of users that have alias email addresses (such as support@ and help@) that they would like to respond to certain emails instead of their regular email address.
We are running Exchange 2003 and Outlook 2003 and 2007

Is this possible with our current software?

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Asked On
2009-09-23 at 13:10:17ID24756399
Tags

exchange 2003 outlook

Topics

SBS Small Business Server

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Exchange Email Server

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Outlook Groupware Software

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Answers

 

by: McCombsExchangePosted on 2009-09-23 at 13:24:01ID: 25407520

Absolutely, you just need to grant them send-as permission via AD Users & Computers.  It's on the Security tab.  Then in Outlook, they will need to add the From field to the message -- Options tab -- Show From.  Then they'll type the address from which they would like to send the message.

 

by: McCombsExchangePosted on 2009-09-23 at 13:29:37ID: 25407584

I'm rusty with Exchange 2003.  I believe on the Security tab of the AD object you have to click the Advanced button and add the Send-As permission there.

 However, if by "alias" you mean that you've simply added the address as a proxy address on the user, then I don't think it'll work.  In that case, what I do is remove the alias (rebuild and update the RUS), create a distribution group called "Support" with the appropriate address (rebuild and update the RUS), and then add the user in question to that group and give him or her Send-As permissions on the group I just created.

 Send As permissions can take up to two hours to take effect.

 

by: johnbowdenPosted on 2009-09-23 at 13:34:00ID: 25407632

I checked the permissions and this particular user does have the Send-As permission for SELF. I'm assuming that is correct?

 

by: McCombsExchangePosted on 2009-09-23 at 13:41:03ID: 25407709

No sir, as I say, that would give him permissions to send as himself.

Is this a proxy address added to the user in question?  If so, please refer to the method I describe in my second comment.

 

by: cmccallPosted on 2009-09-23 at 13:41:46ID: 25407720

OK, are we talking about multiple mailboxes here (i.e. user has their own mailbox and there is a shared mailbox for support@ and help@).  Or are we talking about one mailbox that has multiple SMTP aliases?  (i.e.  user Joe has Joe@company.com and also has an SMTP alias of support@company.com).  In the first case, it is very simple to allow the user to be able to send as or send on behalf of.  Simple changes to permissions on user accounts.  In the second case, this cannot be done.  Internally, it will use the Exchange Directory Name anyway and externally, it will use the SMTP address defined as the primary or "reply to" email address.

I would recommend creating what we call resouce mailboxes for these accounts.  So, create a user and a mailbox for support.  Grant the users who need them rights to the mailbox and then add the mailbox as a view within outlook.  From there, grant the user send as and receive as permissions for the newly created support mailbox.  You can add the from field within Outlook to change the "from" address.  Here are some links to help you.

http://www.petri.co.il/grant_full_mailbox_rights_on_exchange_2000_2003.htm
http://msexchangeteam.com/archive/2005/01/07/348596.aspx
http://support.microsoft.com/kb/895949

 

by: McCombsExchangePosted on 2009-09-23 at 13:43:28ID: 25407734

That's basically what I outline above.  Why would you create an entire additional security principal when a simple distribution group will get the job done?

 

by: cmccallPosted on 2009-09-23 at 13:47:44ID: 25407772

Basically, because it keeps everything seperate.  Support and help mail goes to one mailbox and can be reviewed by anyone given the permissions.  Going to a DL means it SPAMs the inbox of the user.  It's a matter of personal preference really.

 

by: McCombsExchangePosted on 2009-09-23 at 13:50:16ID: 25407803

I agree, which is what made mail-enabled public folders particularly attractive, since you get the benefit of the separation without the creation of an additional security object.  Too bad they've been "de-emphasized".

 

by: cmccallPosted on 2009-09-23 at 13:54:32ID: 25407838

I will use a resource mailbox over public folders.  Again, personal preference.  Public folders are fine until you have to restore.  

 

by: IvaSoftPosted on 2009-09-24 at 10:27:48ID: 25415677

If topicstarter do not want to create the separate AD objects for these common addresses he can use a third-party utility.

Regards,
Victor

 

by: McCombsExchangePosted on 2009-09-24 at 11:40:54ID: 25416373

Such as yours, of course.  ;-)

20120131-EE-VQP-002

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