Question

Resolution of screen when using RWW

Asked by: orbitcoms

I am having difficulty finding how to adjust the screen resolution when I use RWW to connect to various work stations on a SBS 2003 network. Until a week ago I was present a full screen when remotely connected to a work station but now the screen is only around 3/4 size. Its as though a resolution setting has been changed and I cant figure out how to fix this. I have selected various options from the menu when logging on (full screen, and various resolutions) but this does not fix the issue. It is not only affecting one work station but any that I log onto is the same.

Thanks in advance for your help

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Asked On
2009-10-30 at 15:40:44ID24859904
Tags

sbs 2003

Topic

SBS Small Business Server

Participating Experts
3
Points
125
Comments
12

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Answers

 

by: SteITPosted on 2009-10-30 at 16:06:45ID: 25707345

When "Connect to my computer" link to connect to one remote
computer, it will launch a default.rdp connection configuration file to
setup the terminal service session. The default.rdp file can specify the
width of the Remote Desktop screen, the height of the Remote Desktop screen
and the server you want to connect to.

The default.rdp file is a hidden file and locates in My Documents folder of
users. You can find it and right click it to choose Edit item to open
Remote Desktop Connection page, under "Display" tab, adjust Remote Desktop
size to Full Screen, and then under "General" tab, click "Save As¡*" button
to save the connection settings to the default location, you should
override the default.rdp file.

found the above on msportal - see if this helps ?

 

by: orbitcomsPosted on 2009-10-30 at 16:30:19ID: 25707446

The dedaut RDP is pointing to my server and this opens fine. Its the RWW that is an issue. I connect to this via a URL in the browser and perform logon and then get presented with a list of Work Stations. I select the appropriate one and then log onto that station from there.

 

by: naughtynatPosted on 2009-10-30 at 22:14:07ID: 25708572

Orbit, what I beleive STeIT is trying to say is that RWW uses RDP.

You go to RWW, but it uses RDP to connect to the computer systems.

RWW is basically the "meeting point" then you can use different technologies from here to access different areas of the network.

You say that it is only using 3/4 of the screen regardless of what resolution you put it on? or only upto maximum of 3/4 space on the screen. IE if you use 640*480 what does that look like?

Are you able to past some screen shots so we can see exactly what is happening.

 

by: orbitcomsPosted on 2009-10-30 at 22:51:31ID: 25708644

The size of the screen is only around 3/4. If I change the resolution on the login box to say 640 x 480 then the screen is not big enough to show all the information. It was working up to around a week ago ok but now is not.

I have a link to the Server itself from the remote machine and the server view is fine (this is what is using default.rdp and directly gets me to the sbs2003 machine). but the link that goes via the url https://myserver.com/remote (which brings up RWW logon) I cannot find which RDP file this is using on the remote machine.

 

by: naughtynatPosted on 2009-11-01 at 06:27:09ID: 25713771

and if you select full screen does it come up within its own window just using 3/4 of the screen size or does it come up within the Internet explorer window like it does when you select 640*480?

if you are looking the the RDP this is the one of the server, not one used to remotely connect to it.

 

by: orbitcomsPosted on 2009-11-01 at 12:18:32ID: 25715234

Its own window using just 3/4 of the screen. If I RDP to the server and then RDP on  the server machine to the remote workstation it is fine but when I connect through RWW using the url I get this issue.

 

by: naughtynatPosted on 2009-11-02 at 09:39:03ID: 25721539

Most unusual.

in the drop down box what is the maximum size available of the list of options?

If you change the resolution to open up in the internet explorer webpage, if you then right click on it and copy URL, what information does it have in here.

 

by: orbitcomsPosted on 2009-11-02 at 12:34:00ID: 25723422

Under "Optional Settings" - Select a screen size for the connection in the Remote Web Workplace logon, the pull down menu has options for full screen and resolutions from 640x480 all the way up to 1600 x 1200.
These options change the resolution of the screen but still only occupies around 2/3 of the display.

If I log into the server and then use remote desktop from the server to any work station I get full screen ok.

I cannot see where you change explorer's screen resolution only the "text size" and this changes the view in explorer but once you log into a work station it seems to get the resolution setting from somewhere else. I am sure it is not a change in resolution setting on the workstation as a different work station has the same issue. A seeting has changed recently to cause this as it had been running fine for months and "suddenly" changed.

 

by: naughtynatPosted on 2009-11-02 at 17:59:17ID: 25725551

Has IE8 been recently installed by any chance?

 

by: orbitcomsPosted on 2009-11-02 at 19:25:45ID: 25725840

It does have IE8 but the issue appeared to appear well after ie8 was installed ?

 

by: TechSoEasyPosted on 2010-02-18 at 17:13:03ID: 26608100

Even though this question is a bit old, I thought I'd chime in anyhow...

First, make sure that the RDP Client is the latest version (currently 7.0).

Then, if you are still experiencing this issue you may have these settings stored in your default.rdp file which is hidden in My Documents.  Open that up and see if you have any hard settings stored.  (or just delete it and let it rebuild).

Jeff
TechSoEasy

20120131-EE-VQP-002

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