Link to home
Start Free TrialLog in
Avatar of freshfordian
freshfordianFlag for Ireland

asked on

Outlook2007/ Exchange: Need password to connect

Hi Experts

The following occurs for Outlook 2007 users who are accessing the Exchange Server on Windows SBS 2008.

When Outlook Starts up, a "Connect to server.mydomain.local" requesting a password.  We have tried using the user's domain username /password but this info is constatnly rejected.  The only option therefore is to click  CANCEL

THen In the Bottom Right hand corner in Outlook window, "Need Password" is displayed
I click on "Need Password" and choose option "Type Exchange Password and Connect"
No dailogue box appears that would enable you to enter a password but Oultook Connects to Exchange server and behaves normally.  Because the process recurrs intermittently (5-10minutes), we must constantly repeat the connection process.

All suggestions welcome.
ASKER CERTIFIED SOLUTION
Avatar of Glen Knight
Glen Knight
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of saku99
saku99

if your user can still access email but just get prompted for password, this is usually caused by offline address book issues.

Whichever service pack you have installed in exchange go to Microsoft download page and install the latest rollup for that version of exchange.

This is rollup 10 for SP1 of exchange, there also rollups for PS2 if you have that

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6a894b4e-12b6-4a91-9555-d813956b6aac


also look at this:

http://rcswebsolutions.wordpress.com/2009/12/17/repeated-login-prompts-in-outlook-2007-with-exchange-2007-autodiscover-0x80040413-error-offline-address-book/
Avatar of freshfordian

ASKER

Thank you for your proposals.   I felt that applying SP2 might also address the point that saku99 raised.  SP2 resolved the problem and everything is working fine now.

Many Thanks for your help
Made a potentially difficult concept easy to understand and apply.