Still having this problem.... anyone have any ideas??
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Why is Microsoft Operations Manager (MOM) 2005 not sending email notifications when Critical Errors occur in Alerts?
I'm trying to get Microsoft Operations Manager 2005 (MOM) to email me whenever any Critical Error occurs in Alerts. I've followed this MS KB article step-by-step to create a Notification Event Rule: http://support.microsoft.c
But when a Critical Error occurs (or an error in Events), MOM does not send out a notification email. I've run the "Test End to End Monitoring" Task and I successfully receive the test notification email, so I know that SMTP email sending is working.
Is there any way to diagnose this problem by looking at some detailed log? It looks like the Alert and/or Event rules I created are not getting run/activated at all. Is it not possible to create a Rule that responds to -all- Errors Events or Critical Error Alerts? Do I have to have a specific Event ID? If so, does anyone know of a specific Event ID I can try that is easily reproducible for testing purposes? (The MS KB says to use an Event ID for the error that is produced when you stop SQL Server, but that does not raise an error on this server).
~Tony
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Answers
Getting help for anything MOM related within this site is near impossible - I know I've tried, and because of such I'm declaring myself a self taught expert lol..
In your case, all you need do is r-click 'Alert Rules' and 'Create Alert Rule'. Leave the 'From Alert Source' blank. Click the 'of severity' radio button, and select critical error from the drop down menu to the right.
Select next and specify the times that the monitor should run - leave as default for 24\7. Hit next and then the 'Add' button and choose 'Send a notification to a Notification Group'. When you do this your notification groups should be selectable from the drop down menu (as long as you have created a notificatiion group of course. Hit 'Ok' a,d 'next' a couple of times and job done.
Cheers
PS. When done, commit changes to the database. Navigate to your computers and r-click over the selected server and choose 'update agent'.
RDP onto the selected server and check the application event log. You should see something along the lines of:
The Microsoft Operations Manager Agent on this computer received new rules and configuration settings from its MOM Server.
Management Group: management group name.
If your not seeing this, your agents aren't updating properly - uninstall the agent and delete all entries within C:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Operations Manager
RE-install the agent. Remember, Application data is hidden by default.
The only thing I hadn't been doing was right-clicking each server ("Agent-managed Computer") and clicking "Update agent settings...". I did so and all the servers reported the correct event in their Application Log ("...received new rules...").
No critical errors have occurred yet so I haven't received any email alerts yet (obviously!). I'm having a hard time coming up with a way to cause an error in the System or Application event log on one of these servers that will trigger a Critical Error alert. Anybody have any good ideas so I can test this??
Unfortunately the previous IT staff installed MOM 2005 to monitor only 6 servers (overkill!), and the customer wants to leave it in place because it was basically deified by the previous IT consultants as a cure-all... so I have to keep it running (despite the fact that we try to tell them it's overkill -- they call it the "Mother Ship" and think it's magically fixing their problems). But it's not much use if it isn't sending email alerts to me and I have to go in and check it all the time.
So Critical Errors / Alerts don't occur very often. I've gotten a few plain warnings and errors, but nothing Critical. I guess I'll just wait and see if I get an email when the next Critical Error occurs (I just ran the Test End-to-End Monitoring task again and received the test email, so I know its successfully sending emails).
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by: cndybndyPosted on 2008-05-20 at 11:32:00ID: 21608865
I have the same problem too.