Question

Citrix WebI not talking with citrix farm

Asked by: ericsjohnson

Configured new citrix farm in test environment.  WebI not seeing the citrix farm.  The access Mgmt console won't expand the Presentation Server, the farm doesn't show up for Presentation server, and "run discover" returns  "This user account is not an administrator on this farm, or there was a problem contacting the data store.  Check that the data store server for the Citrix Presentation Server farm is online, and verify that your account is configured and enabled as an admistrator of the farm"
Every setting & configuration looks correct - like our real environment.  I am signing into the servers as domain admin.  All the pre-reqs are there.  Anything else I can try?
Many thanks.

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Asked On
2009-11-02 at 12:15:03ID24865036
Tags

citrix

,

webI

Topic

Windows Home Server

Participating Experts
1
Points
250
Comments
4

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Answers

 

by: CarlWebsterPosted on 2009-11-02 at 12:21:29ID: 25723317

This should be in the Citrix zone.

Do you have everything installed on one server or two?  Is the Web Interface on one server and the XenApp stuff on another server?

If Web Interface is on its own server, you cannot see the Presentation Server from the management console.  So you can't include it when running Discovery.

If the Web Interface and XenApp stuff are on separate servers, on the XenApp server you cannot Discover or Manage the Web Interface server.

Web Interface can only be discovered and managed from its server.

XenApp can only be discovered and managed from its servers.

 

by: ericsjohnsonPosted on 2009-11-02 at 16:05:57ID: 25725076

Agreed on the zones. It defaulted to Windows Server and I didn't see how to change it. I'll submit another ticket for that! If you do know how I can change it to citrix, I'd appreciate it.

The Web Interface is on a separate box from the XenApp. On the XenApp, that's correct we can't discover or manage the WebI. On the WebI though, from the Access Mgmt Console, I should be able to see the farm from Presentation Server and run Discovery of the XenApp server. I can from the live environment - not from the newly created test. I didn't know if something was configured wrong and I should start over.
Thanks for your reply.

 

by: CarlWebsterPosted on 2009-11-02 at 18:11:20ID: 25725583

From the WI server, you can only run Discovery on the XenApp farm if the XenApp components are installed on the WI server.  If the server only has WI installed on it, you simply CANNOT run Discovery for the Presentation Server OR manage the XenApp farm from the WI server.  There is no way around it that I am aware of.

To add the Citrix Zone, you should be able to click the "Request Attention" link and ask the moderator to either move it to the Citrix zone or add it.

 

by: ericsjohnsonPosted on 2009-12-02 at 10:30:15ID: 31649059

Sorry for the delay.  Thank you.

20120131-EE-VQP-002

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