Question

Terminal Server 2008 Reboots, suggestions on how to troubleshoot

Asked by: menreeq

We have 3 Terminal Server 2008 Servers in a farm and about every week one of the reboots.  Non memory dump, nothing from the event log that would point to an issue.  The DRAC on the dell server captures nothing on the crash.  

We are fresh out of ideas on how we can troubleshoot this, any general suggestions?

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Asked On
2009-01-20 at 17:11:08ID24068904
Topics

Windows Server 2008

,

Remote Desktop/Terminal Services

Participating Experts
3
Points
0
Comments
6

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Answers

 

by: andrew_aj1Posted on 2009-01-20 at 17:18:54ID: 23426071

Does it reboot at the same time/day each week? Perhaps you have a script it set to run and reboot the computer. Hopefully the event viewer will have some information that may be helpful too.

Good luck.

 

by: menreeqPosted on 2009-01-20 at 17:19:35ID: 23426073

No it does not.

 

by: BembiPosted on 2009-01-20 at 17:26:21ID: 23426110

I would say, whenever there is a trappable error, you should have something in event log or a dump file. Whenever you just switch off the machine, a popup at the reboot will come up and reports an unexpected shutdown. Also other errors according to memory, processor or drive errors may produce any kind of message or event log, as W2008 recognizes, that there was a not regular shutdown before.

I would also say, especially if this is always at the same time, that is is a controlled shutdown for any reasons. You may find out (task sheduler), if there are any task which may be the reason.

Updates may restart the server if necessary and applied automatically. But this should be more sporadic.  

What is about an USV? Some of them make a self test from time to time and if the batterie is at the end of life, it maybe that an USV initiates a controlled shutdown.

 

by: andrew_aj1Posted on 2009-01-20 at 17:28:47ID: 23426127

There will at least be logs in the event viewer that will tell you when the system comes up and there should be shutdown/restart logs too. No matter what there will be the log with the services coming online. Find out what times this happens to see if there is a pattern.

 

by: ccpjcPosted on 2009-01-20 at 17:36:14ID: 23426157

i would also run a chkdsk on the harddrive

 

by: menreeqPosted on 2009-05-07 at 11:12:19ID: 24328745

We've contact MIcrosoft support on this.  It looks like this may have been a problem with the Broadcom NIC drivers.  We also disabled teaming.

20120131-EE-VQP-002

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