Question

Windows Update Error 80070490 when installing update KB967723

Asked by: sendow

I have a Windows Server 2008 x64 Hyper-V with SP2 that runs fine.  Recently, one windows update, KB967723 will not install.  When I lookup that KB, the MS download site says it is for Vista, so I'm a little puzzled.

The specific version info is:

Security Update for Windows Server 2008 x64 Edition (KB967723)
updateGuid {B648CE62-7204-4B44-91AB-0B19990BB8E2}
updateRevisionNumber 103

The only error number provided by windows update is 80070490 or 0x80070490.

I see a related error in the Event Viewer:

Event ID 4375:  Windows Servicing failed to complete the process of setting package KB967723 (Security Update) into Installed(Installed) state

PackageIdentifier KB967723
   ReleaseType Security Update
   PackageState Installed
   PackageAssembly Package_for_KB967723~31bf3856ad364e35~amd64~~6.0.1.7
   Operation Installed
   OperationCompleted True
   ErrorCode 0x80070490
   RebootOption False
   MissingElements

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Asked On
2009-09-24 at 08:39:44ID24758868
Tags

Windows Server 2008 x64

,

Windows Update

Topic

Windows Server 2008

Participating Experts
1
Points
500
Comments
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Answers

 

by: The_Computer_GuyPosted on 2009-09-24 at 08:48:55ID: 25414617

This might help you get diagnosed:

http://technet.microsoft.com/en-us/library/cc756240%28WS.10%29.aspx

And the KB Article that I read about this update stated specifically that it is for Win Servers:

http://www.microsoft.com/technet/security/bulletin/MS09-048.mspx

 

by: The_Computer_GuyPosted on 2009-09-24 at 08:53:19ID: 25414681

The download page that I sound says Windows 2008 as well, perhaps you tried to install the wrong package.

http://www.microsoft.com/downloads/details.aspx?familyid=6e46822e-f79d-492d-ad01-ee680ad324f5&displaylang=en

 

by: sendowPosted on 2009-09-24 at 09:29:17ID: 25415130

Thanks.  I didn't realize they use the same KB number even though there are entirely different web pages and downloads for each OS version.  This is the Vista page I kept hitting when trying to search for that KB number only:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=7d72f845-9feb-4685-a669-f9d6ab54f9edhttp://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=7d72f845-9feb-4685-a669-f9d6ab54f9ed

And it seems they have a separate page for the Server 2008 x86 version as well--confusing.  So the lesson is apparently to include the specific OS version along with the KB number when searching.

I downloaded and installed the Server 2008 x64 version and it appears to have installed successfully.  Problem solved.

Thanks!

 

by: sendowPosted on 2009-09-24 at 09:29:39ID: 31633064

Thanks!

20120131-EE-VQP-002

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