Question

Windows Server 2008 r2

Asked by: Lovatts

I recently upgraded a server from server 2008 sp2 to r2. It had hyper-v installed and the Hyper-v machines are working, managed from any other servers. But in Server Manager on the actual machine, if you click on Roles or Features it try to load the screen but then comes up with failed to refresh.

The Error the comes up on Event viewer Applications and Services logs - Microsoft - Windows - ServerManager - Operational is below.

Source = ServerManager  Event ID=1601

Could not discover the state of the system. An unexpected exception was found:
System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr& session, IntPtr& package)
   at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo()
   at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
   at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
   at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
   at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
   at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

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Asked On
2009-11-04 at 19:27:02ID24873389
Tags

ServerManager

,

Roles

,

Feature

,

Server 2008 R2

Topics

Windows Server 2008

,

Hyper-V

,

Hypervisor

Participating Experts
8
Points
500
Comments
14

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Answers

 

by: mutahirPosted on 2009-11-06 at 02:26:54ID: 25757935

http://www.winvistatips.com/could-not-discover-state-system-0x800706be-t800731.html

Looks like a faild windows update is causing this, its being reported as per the web link above ; probably a newly found conflict on this version

will post back further findings as and when I have them

 

by: LovattsPosted on 2009-11-08 at 13:25:41ID: 25772007

All windows updates have a status of successful. The problem in the link seems very similar though, the update that failed for bartduncan is listed as successful.

I have the following error in the application log aswell which is followed by two more the first one is an error all all 3 happen whenever I try to refresh the roles

1
Faulting application name: TrustedInstaller.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc4b0
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc00000fd
Fault offset: 0x00000000000529f0
Faulting process id: 0x1568
Faulting application start time: 0x01ca60b95eebaff1
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9e8c24a2-ccac-11de-bc4c-00188b36661a

2
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TrustedInstaller.exe
P2: 6.1.7600.16385
P3: 4a5bc4b0
P4: ntdll.dll
P5: 6.1.7600.16385
P6: 4a5be02b
P7: c00000fd
P8: 00000000000529f0
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_df853893b5d2e98bc1bdfaa3a89accac958_0cd7e48c

Analysis symbol:
Rechecking for solution: 0
Report Id: 9e8c24a2-ccac-11de-bc4c-00188b36661a
Report Status: 4

3
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TrustedInstaller.exe
P2: 6.1.7600.16385
P3: 4a5bc4b0
P4: ntdll.dll
P5: 6.1.7600.16385
P6: 4a5be02b
P7: c00000fd
P8: 00000000000529f0
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_TrustedInstaller_df853893b5d2e98bc1bdfaa3a89accac958_0cd7e48c

Analysis symbol:
Rechecking for solution: 0
Report Id: 9e8c24a2-ccac-11de-bc4c-00188b36661a
Report Status: 0

 

by: Infoserv2007Posted on 2009-11-29 at 17:31:55ID: 25931095

Same TrustedInstaller error here after an in place upgrade from 2003 R2 to 2008 R2.  Ran the Installer hotfix (Windows6.1-KB947821-v2-x64.msu) as suggested on several other sites, but the resulting CheckSUR.log file is clean showing no errors.

The upgrade was good untill I loaded several updates.  After that the Server Manager Roles and Features sections will not refresh.

 

by: LovattsPosted on 2009-12-06 at 13:57:22ID: 25985106

Has anybody else found a solution or have the same problem. This isn't to bad at the moment but if I want to add and remove a role from this server it is going to becaome an issue.

 

by: iczasPosted on 2010-01-19 at 00:02:25ID: 26347302

 

by: LovattsPosted on 2010-01-19 at 13:45:18ID: 26354497

kaspik has a soloution on the above mentioned website. This solved the problem for me thanks you very much iczas

 

by: gacusPosted on 2010-06-06 at 08:56:59ID: 32927572

This link no longer works... What was the solution?

 

by: mbeckerman44Posted on 2010-06-14 at 06:31:54ID: 32984287

I would like to know also.
Need help.

 

by: 114877Posted on 2010-06-20 at 19:49:02ID: 33033359

Hi

I am also looking for this solution. Please update the Microsoft link in the solution.

 

by: gacusPosted on 2010-06-21 at 05:55:52ID: 33035857

I ran the System update readiness tool and replaced the files it claimed it was missing.  This fixed the issue

 

by: 114877Posted on 2010-06-27 at 13:44:55ID: 33083695

Where do we find that tool? (I'll search online too, but if you have easy instructions please post. Thanks for your help)

 

by: 114877Posted on 2010-06-27 at 13:47:03ID: 33083701

Never mind. I found it at http://support.microsoft.com/kb/947821.

Regards

 

by: pdavies123Posted on 2010-09-16 at 13:32:41ID: 33696204

Can anyone tell me what that link said? Its now dead and I have the exact same issue.

 

by: gadsadPosted on 2011-01-23 at 23:45:40ID: 34679434

I used this link and it works for me. Not easy to understand, I spend many hours on it but finally Iyou must do it very precisely and it did work. ROles and Features are now back and I did not have to reboot the server !

http://www.itsolutionskb.com/2009/04/roles-error-when-viewing-roles-in-windows-server-2008-server-manager/

Thanks to all

20120131-EE-VQP-002

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