asked on

KMS and Office 2010 Pro

I had KMS running on a Windows Server 2008 Standard VM and it was working fine activating my Server and Windows 7 workstations. Yesterday I attempted to add support for Office 2010 and found out that it's not support on 2008 non R2 boxes. I installed Key Management Services for Office 2010 on an R2 server, added my KMS host key for Office 2010 from the download center, and added the Office 2010 client key. I also installed the Volume Activation Management Tool to the R2 server. I can add clients, Update client Status, add the client product key without error. When I attempt to activate my clients it returns the following messag "The software licensing service reported that the computer could not be activated. The count reported by your KMS Server is insufficient. Please contact your system administrator." I have Office 2010 installed on 20 workstations.

A couple of questions. I have two Office 2010 host keys in license center. Should both of these be installed on the KMS server or is one sufficient. I've tried installing one and then both. Didn't matter. I have since deleted one of them.

Can you run KMS on two different servers in the same domain. I realize there are issue with DNS records, not sure beyond that. Should I migrate my KMS config from the 2008 Standard machine to the 2008 R2 machine. Both are running in VM's, on VShpere 4.01 Update 2.

Any assistance in getting my Office 2010 clients to activate is appreciated.

Robert

ASKER CERTIFIED SOLUTION

James Haywood

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

rgm34

ASKER

That did the trick. I read an article about re-arming the clients and got the impression that you only needed to run it when the client was deployed after being configured with sysprep from an image that was more than 30 days old. It stated the reason for re-arming was so the users wouldn't see activation warnings since the image was beyond the grace period. I created all my machines the same day and since it was a test environment, all VM's, I figured it didn't pertain to my situation. That and I didn't really care if I saw the activation warnings. I also removed the Office 2010 client key from VMAT and they activate without error. Thanks for your help.