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Windows Server 2012, Intel S5520HC, poor disk to disk transfer performance
I am trying to install Server 2012 64 R2 onto a WD Velociraptor 1 TB hard drive, the mainboard is an Intel S5520HC, 16 GB ECC non-registered RAM (2x8). I installed the OS and then reattach the 500 GB WD Velociraptor that was the main drive with SBS2003 installed.
This machine was a upgrade (failed server) in September of 2011.
When I start to copy data from WD 500 GB drive, the transfer starts out 200 mbps plus and quickly falls to nothing.
I first attempted this install 05/01-05/02, the performance was so bad I pulled the installation and place the server back as SBS 2003.
I contacted WD and they thought the drive was the issue... I purchased a new WD 1TB Velociraptor as well as a WD1003FBYZ Enterprise drive.
I attempted the install this morning to the new Velociraptor, configured DNS, DHCP and Active Directory. I then restarted and attached the WD 500 Velociraptor. Same issue, transfer rate falls to less that 1 mbps all the way to zero and then continually pauses, poor transfer rate.
I then attempted the WD1003 drive and did the OS install only, connected the WD 500 Velo. drive and copied 115 GB, took about 45 min... not great but averaged over 50 mbps. I then configured AD DS and the poor transfer performance reappeared.
I contacted Intel Wednesday about the issue and received the response below... BTW, I searched and found where others are using the S5520HC mainboard with Server 2012. I have a 10 year old server I am running Server 2012 on.
Any help greatly appreciated. Thanks in Adanvce.
Dear Customer,
Intel Customer Support Service Request Management request # 8001118865 has been updated.
Agent Comments:
Good Afternoon Phil,
Thank you for contacting Intel Technical Support.
We have found that the Operating System Windows Sever 2012 is not
supported by this board, so, in this case if you want to update the
Operating System you can download the Windows Server 2008.
You can find the Operating Systems supported by this board in the
following link:
http://www.intel.com/support/motherboards/server/s5520hc/sb/CS-030222.ht
m
You can get the driver for your server board at the following link:
https://downloadcenter.intel.com/product/36599/Intel-Server-Board-S5520H
C
In the other hand, in regards the issue you got with the performance
when transferring data from the old drive to the new drive, we would
like to know if you have a RAID configuration or you are just using a
single drive without any RAID configuration.
Important Note: if you need additional help with your request, we would
appreciate it if you answered this e-mail and not writing a new email,
unless it is an entirely different matter.
Kind Regards
Carlos
Intel Technical Support
This machine was a upgrade (failed server) in September of 2011.
When I start to copy data from WD 500 GB drive, the transfer starts out 200 mbps plus and quickly falls to nothing.
I first attempted this install 05/01-05/02, the performance was so bad I pulled the installation and place the server back as SBS 2003.
I contacted WD and they thought the drive was the issue... I purchased a new WD 1TB Velociraptor as well as a WD1003FBYZ Enterprise drive.
I attempted the install this morning to the new Velociraptor, configured DNS, DHCP and Active Directory. I then restarted and attached the WD 500 Velociraptor. Same issue, transfer rate falls to less that 1 mbps all the way to zero and then continually pauses, poor transfer rate.
I then attempted the WD1003 drive and did the OS install only, connected the WD 500 Velo. drive and copied 115 GB, took about 45 min... not great but averaged over 50 mbps. I then configured AD DS and the poor transfer performance reappeared.
I contacted Intel Wednesday about the issue and received the response below... BTW, I searched and found where others are using the S5520HC mainboard with Server 2012. I have a 10 year old server I am running Server 2012 on.
Any help greatly appreciated. Thanks in Adanvce.
Dear Customer,
Intel Customer Support Service Request Management request # 8001118865 has been updated.
Agent Comments:
Good Afternoon Phil,
Thank you for contacting Intel Technical Support.
We have found that the Operating System Windows Sever 2012 is not
supported by this board, so, in this case if you want to update the
Operating System you can download the Windows Server 2008.
You can find the Operating Systems supported by this board in the
following link:
http://www.intel.com/support/motherboards/server/s5520hc/sb/CS-030222.ht
m
You can get the driver for your server board at the following link:
https://downloadcenter.intel.com/product/36599/Intel-Server-Board-S5520H
C
In the other hand, in regards the issue you got with the performance
when transferring data from the old drive to the new drive, we would
like to know if you have a RAID configuration or you are just using a
single drive without any RAID configuration.
Important Note: if you need additional help with your request, we would
appreciate it if you answered this e-mail and not writing a new email,
unless it is an entirely different matter.
Kind Regards
Carlos
Intel Technical Support
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ASKER
At first I suspected that possibly something was wrong with WD450. I did some testing copying/pasting folders to same drive rather that disk to disk. On the new WD1000 Velos, they show the same symptoms. The Velo 450 acceptable performance. I am in the process of setting up the WD1000s as a RAID using the embedded Intel controller. Then I am going to try and update the RAID driver to the 2012 version Intel has released, other than MGT console downloads for 2012, that is the only 2012 driver (released 2015) I see.
2008 R2 may be an alternative. I will look at all the suggestions, keep you posted.
thanks,
2008 R2 may be an alternative. I will look at all the suggestions, keep you posted.
thanks,
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ASKER
Sorry for leaving the question abandoned so long... long story short. I gave up on using the existing server as a platform for Server 2012 and Exchange 2013.
In CMOS I configured the SATA as SW RAID and installed the 2 1 TB WD Velos as a RAID 1 and the performance did improve.
However all SATA ports were used in the SW RAID and I could not transfer the data from the existing WD 450 Velo by connecting directly. That and in lieu of the following email from Intel asking if I could jumper and slow the new WD Velos to 3 GBPS led me to go with a new server. Thanks for your suggestions.
Agent Comments:
Good Afternoon Phil,
Is there a jumper in the hard drive to force the speed to 3 Gb/s so it
will meet the speed from the SATA ports in the server board?
The drivers are available; our recommendation is to proceed with the
upgrade.
ESRT2 RAID driver for Windows
You can modify the following configuration in the BIOS and it might
improve the data transfer rate:
• Go to the BIOS > Advanced Tab > PCI configuration > PCI AER Support
should be Disabled.
On the other hand, regarding the issue that you are getting with the
detection of the WD Velociraptor 500 GB drive, the SATA ports are
currently configured to support RAID arrays, which give you the option
to configure a single hard drive as RAID 0; however, this procedure
could affect the data inside the hard drive since we are changing the
read/write properties.
The best option will be to copy the information from the hard drive by
using a different machine without RAID configurations.
Please let us know the results of the steps provided.
In CMOS I configured the SATA as SW RAID and installed the 2 1 TB WD Velos as a RAID 1 and the performance did improve.
However all SATA ports were used in the SW RAID and I could not transfer the data from the existing WD 450 Velo by connecting directly. That and in lieu of the following email from Intel asking if I could jumper and slow the new WD Velos to 3 GBPS led me to go with a new server. Thanks for your suggestions.
Agent Comments:
Good Afternoon Phil,
Is there a jumper in the hard drive to force the speed to 3 Gb/s so it
will meet the speed from the SATA ports in the server board?
The drivers are available; our recommendation is to proceed with the
upgrade.
ESRT2 RAID driver for Windows
You can modify the following configuration in the BIOS and it might
improve the data transfer rate:
• Go to the BIOS > Advanced Tab > PCI configuration > PCI AER Support
should be Disabled.
On the other hand, regarding the issue that you are getting with the
detection of the WD Velociraptor 500 GB drive, the SATA ports are
currently configured to support RAID arrays, which give you the option
to configure a single hard drive as RAID 0; however, this procedure
could affect the data inside the hard drive since we are changing the
read/write properties.
The best option will be to copy the information from the hard drive by
using a different machine without RAID configurations.
Please let us know the results of the steps provided.
Not to be a Monday morning quarterdeck,but just getting a caching raid controller of some sorts would have probably been cheaper and faster in terms of a solution.
http://www.newegg.com/Product/Product.aspx?Item=N82E16816103230&nm_mc=KNC-GoogleAdwords-PC&cm_mmc=KNC-GoogleAdwords-PC-_-pla-_-Controllers+%2f+RAID+Cards-_-N82E16816103230&gclid=CIy2l7bbl8YCFVKDfgod8m4A_A&gclsrc=aw.ds
http://www.newegg.com/Product/Product.aspx?Item=N82E16816117153&nm_mc=KNC-GoogleAdwords-PC&cm_mmc=KNC-GoogleAdwords-PC-_-pla-_-Controllers+%2f+RAID+Cards-_-N82E16816117153&gclid=COTYxITbl8YCFZBlfgodspoAsw&gclsrc=aw.ds
http://www.newegg.com/Product/Product.aspx?Item=N82E16816103230&nm_mc=KNC-GoogleAdwords-PC&cm_mmc=KNC-GoogleAdwords-PC-_-pla-_-Controllers+%2f+RAID+Cards-_-N82E16816103230&gclid=CIy2l7bbl8YCFVKDfgod8m4A_A&gclsrc=aw.ds
http://www.newegg.com/Product/Product.aspx?Item=N82E16816117153&nm_mc=KNC-GoogleAdwords-PC&cm_mmc=KNC-GoogleAdwords-PC-_-pla-_-Controllers+%2f+RAID+Cards-_-N82E16816117153&gclid=COTYxITbl8YCFZBlfgodspoAsw&gclsrc=aw.ds
ASKER
Maybe you are right but Intel said this board was not supported for Server 2012 R2. Too many issues encountered.
thanks anyway.
thanks anyway.
I would get a hold of the WDDiag from WD and run it.
It's a whole lot more through than HD Tune .