Question

Local device name is already in use - problem saving file on network drive

Asked by: speedway

I’m using a Windows 2000 client workstation on a LAN in a pure Windows 2000 Domain environment.  I have several network folders mapped as local drives.  When I open a file from these mapped drives (Excel, Word, or text files) and try to save the under a new name (therefore the application will create a new file on the mapped drive), sometimes I get this error:

An error occurred while reconnecting H: to \\File-server\Word
Microsoft Windows Network:  The local device name is already in use.
This connection has not been restored.
OK

I click on the OK button.  However, the file saves fine.  I would check on the mapped drive and the saved file is there.  So this error message doesn’t block or indicate that the file was not saved.  It’s just very annoying.

This happens sporadically.  Sometimes, I would not get any error message and the file saves fine.  The problem occurs with any type of file that I open and try to save it as another file.

I have no problems performing file operations on the mapped drives (i.e. copy, cut, delete).

Any suggestions?  Thanks.

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Asked On
2003-06-23 at 12:32:02ID20657357
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already

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device

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name

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local

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use

Topic

Windows 2000 Operating System

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Answers

 

by: st_stevePosted on 2003-06-23 at 16:03:32ID: 8785274

Are Win2kpro clients part of the domain or just working as a workgroup? Have you checked the time differences between the Win2k domain controller and the clients? I might guess Kerberos v5 authentication is failing or the authentication ticket is expiring and Win2k domain controller is not renewing the token so that access to share have been disrrupted. Kerberos uses local time as a variable to create authentication tokens. I think the time difference between the authenticating server and clients needs to be within 5 minutes.

If you go into Windows Explorer (or My Computer, whichever you prefer), is there a red-cross on the H: drive? If you double-click on it, I'm sure you can access the files and folders in H: drive, but does the red-cross go away when you double-click?

 

by: speedwayPosted on 2003-06-23 at 16:45:01ID: 8785555

I log on to my workstation as a workgroup using the same domain name.  The reason for that is since I'm the IT admin here I don't need to go through the GOP and other authentication stuff so my logon is quicker.  Also, configuring my workstation settings is easier.  I use the same user name and password to log on to my workstation as my account in the domain; therefore I don't have any problem accessing any network resources.  Would this logon method cause the problem?

I think I read somewhere before that if the workstation and server time are too off, you can get problems.  I have an atomic time program on the domain controller and my workstation and I checked the times and they're within 2 seconds.  I'm not sure I'm on track here with what you are talking about.

You're right about the red-cross problem on the mapped drives.  I've had this problem forever.  If I access the driver, sometimes the mark would go away and other times not and I would see the red X mark sometimes or not (very inconsistent).  It never affected any network drive accessing.

Are you suggesting if I logon on to the domain and if my time is in sync with the server, should solve this problem?  Thanks.

 

by: st_stevePosted on 2003-06-23 at 17:43:42ID: 8785850

Yes, see if you have logged onto the domain or you just logged on locally and you're trying to access the resources on the domain controller (using the same username and password).

With the red-cross, it's just a refresh problem with Windows Explorer. When the problem happens ("connection restore problem" message), does the H: drive have a red cross? Does it only come up once and then when you hit save again, there are no more messages?

 

by: speedwayPosted on 2003-06-24 at 16:39:28ID: 8793502

Thanks for your response.  I will try this on a domain log on workstation and get back.  I don't recall seeing the "connection restore problem" message before.  The error message will come up repeatedly when saving, and then will go away at a later time (hard to say how long).  I wish there is a way to just edit the registry or something else so the error message doesn't come up.  I can save just fine after all.

Something weird about this red X thing I just noticed.  I looked at a mapped drive and did not see the X and when I click on it, the folder accessed fine.  I saw all contents come up and then the red X appeared.

 

by: st_stevePosted on 2003-06-24 at 16:52:01ID: 8793553

TO supress popup messages in Windows, check the link below

http://www.winguides.com/search.php?guide=registry&keywords=popup

I'm not sure if these registry tweaks will supress the kind of popup you're facing, but it's worth a try. I use those tweaks to surpress "Your laptop is running out of battery" and "One or more device drivers failed to start" messages. Maybe this will help you too.

That red-cross thing is playing up quite weird. Can you unmap the drive and map it again, or map it using a different drive letter? (Some of your applications might break if they use a hard-letter drive mapping)

 

by: speedwayPosted on 2003-07-10 at 08:03:38ID: 8893650

I've been trying to test various methods to cure this problem.  As you can imagine, setting up a consistent test environment is difficult.

Logging to a domain and not just a workgroup probably fixed the problem.  I talked to domain logged on users and they said they don't have any problems saving files on network drives.

The red X mark has to do with a default Windows setting.  Windows automatically disconnect mapped drives after 15 minutes of inactivity by default.  You can change this setting in the registry.

Still testing the suppress popup tweak.

 

by: st_stevePosted on 2003-07-10 at 16:12:05ID: 8897512

Alright, good luck with the testing. Yeah, that red X is because of the long period of inactivity and when the user double-clicks on the drive mapping, it usually re-establishes the connection to the server. So you shouldn't have to see that error message about the connection not being restored. Maybe you can make changes to the domain policy and change that setting to something a little longer (maybe an hour or so).

Let me know how you do with the "popup thingy"

 

by: djay7Posted on 2003-08-18 at 07:17:13ID: 9173659

I have had the same problem! If I leave my laptop for 5 minutes or more, I get red X's on all the network drives. If I then click once on each drive (to select it, but not open it), then press F5 to refresh, the red X's dissappear!

I have traced the problem and got rid of it too!!!

I re-installed all the software, and found that the problem only started happening after I installed Roxio Easy CD Creator 5!

I removed it, and it hasn't happened since... After checking this around the net for a while, I can't find any solution, apart from using another piece of writing software.

I hope this helps!!!

 

by: speedwayPosted on 2003-08-18 at 07:26:07ID: 9173725

Interesting comment.  I do happen to have Easy CD 5 installed.  That would be weird if Easy CD was the problem.

 

by: djay7Posted on 2003-08-18 at 11:37:47ID: 9175502

Hope all goes well with the testing... I can now say that since removing Easy CD Creator this morning, my PC has not dropped the connections once! Yihaa! I have had this problem for around 6 months now!
The thing that brought me to this resolve was the fact that my old laptop at work was passed to a colleague, who removed easy CD creator without me knowing until today, and he has never seen the problem. After checking many more forums today, it seems that the new version 6 also has some issues too, so I'm not going to try that version either!

I'm hoping that Nero will be the answer, as I have not had any issues in the past with it anyhow.

Let me know how you get on!

 

by: TomekorPosted on 2003-08-22 at 09:23:30ID: 9204662

Hi,
i have the same "problem" on my W2k, but i don´t have any burning software installed. This behaviour was happens after some of automatic updates of windows, one hotfix, but i don´t know which...

 

by: llbarnesPosted on 2003-10-21 at 07:53:18ID: 9591156

I had this problem begin when I installed Symantec Antivirus Corporate Edition 8.0.  This is a Symantec bug for me.  When I un-install the Symantec Antivirus client at the workstation, the red x's go away.  For me at least.

 

by: speedwayPosted on 2003-10-29 at 12:55:32ID: 9645403

Here is an update on my own problem.

I build a new computer and installed Windows XP Pro SP1.  Network mapping and drives are the same.  All other applications are basically the same.  I do not have Easy CD installed anymore.  I use the Windows XP default copy program to copy files to CDs and CDRWin to copy CDs.  I have Norton Antivirus 2003 installed.

I have had no problems in the past 3 months with this network error message.  I also never see the red X mark anymore.

 

by: RomiBassettPosted on 2003-11-03 at 16:01:59ID: 9675012

I'm glad to see others having this issue:

  I’m using a Windows 2000 client workstation on a LAN in a pure Windows 2000
  Domain environment.  I have several network folders mapped as local drives.
  When I open a file from these mapped drives (Excel, Word, or text files) and try
  to save the under a new name (therefore the application will create a new file on
  the mapped drive), sometimes I get this error:

  An error occurred while reconnecting H: to \\File-server\Word
  Microsoft Windows Network:  The local device name is already in use.
  This connection has not been restored.
  OK

  I click on the OK button.  However, the file saves fine.  I would check on the
  mapped drive and the saved file is there.  So this error message doesn’t block or
  indicate that the file was not saved.  It’s just very annoying.

  This happens sporadically.  Sometimes, I would not get any error message and
  the file saves fine.

I have a twist....the mapped drives to a server that is formatted NTFS does not give this error, however, the mapped drives to servers formatted FAT do get this error.  In Windows Explorer just browsing to the mapped drive will get the error and rebooting is the only 'fix'.  I believe uninstalling Norton Corporate Edition (I have 7.5) will resolve this issue but obviously that cannot be a resolution.  Has someone figured this issue out?  (other than upgrading to XP)

20120131-EE-VQP-002

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