Question

Cannot Access Any AntiVirus Websites or Run any kind of Live Updates

Asked by: mrlucio79

Today I cleaned out a computer that had these viruses:

W32.BLASTER.WORM
W32.BLASTER.E.WORM
W32.BLASTER.B.WORM
W32.BLASTER.C.WORM
W32.WELCHIA.B.WORM
W32.HLLW.GAOBOT.GEN
W32.RANDEX.GEN

I also ran Spybot Search & Destroy till It was clean. Now I am virus free and Spyware free. The only problem I am having is that I cannot access any antivirus websites. Such as www.symantec.com & www.nai.com. It tells me there is no page for this address. It won't even let me run my Norton Live Update. I know this is caused by one of the viruses. Now I am trying to figure out how to fix this. Anybody got any advice?

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Asked On
2004-05-04 at 06:15:00ID20977215
Tags

cannot

,

antivirus

,

access

,

websites

,

any

Topic

Windows 2000 Operating System

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Answers

 

by: CrazyOnePosted on 2004-05-04 at 06:15:50ID: 10986243

"The Page Cannot Be Displayed" Error Message When You Try to Start Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;en-us;326155

Error Message:"Page Cannot be Displayed" When You Browse the Internet
http://support.microsoft.com/default.aspx?scid=kb;en-us;812336

Blank Page or Page Cannot Be Displayed When You View SSL Sites Through ISA Server
http://support.microsoft.com/default.aspx?scid=kb;en-us;283284

Page Cannot be Displayed" or "Web Page Unavailable Offline" When You Browse to Http://Localhost
http://support.microsoft.com/default.aspx?scid=kb;en-us;290766
=======================================

or

Your Winsock may be corrupted
http://members.shaw.ca/techcd/WinsockXPFix.exe

Another Expert shekerra found out what the WinSockXPFix does:

1- Netsh ip int reset resetlog.txt....2.)

2- replaces these Registry keys:
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock..
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2

3- backup old host file and replaces host file

So in essence it detects the OS and releases the IP then resets TCP stack using Netsh. Next it deletes the two registry keys above and Imports the correct keys into the registry. Then it backs up your current hosts file and replaces it with a fresh one and then reboots.

or

http://www.cexx.org/newnet.htm

" LSP-Fix, that repairs corrupted Winsock stacks. This can be used to remove entries left behind by New.net and similar software, restoring access to machines that cannot connect to the Internet.

 

by: mrlucio79Posted on 2004-05-04 at 06:18:56ID: 10986275

do you think it could be something in the registry?

 

by: CrazyOnePosted on 2004-05-04 at 06:22:35ID: 10986310

Ummm can you access other sites?

 

by: JamesDSPosted on 2004-05-04 at 06:23:42ID: 10986317

mrlucio79
This is probably something dodgy in your hosts and lmhosts files, normally they should have **nothing** but "localhost 127.0.0.1" or similar in there.

Go to \\%SYSTEMROOT%\System32\Drivers\etc

Cheers

JamesDS

 

by: mrlucio79Posted on 2004-05-04 at 06:25:36ID: 10986335

I can access all other websites. I will check out my hosts and lmhosts files. Any other advice.

 

by: IceRavenPosted on 2004-05-04 at 06:31:36ID: 10986398

Hi mrlucio79,

download a program called Hijack This from www.spywareinfo.com/~merijn/downloads.html this program produces a log file.  Post the log file here and someone should be able to tell you what to do.

Cheers,
IceRaven

 

by: CrazyOnePosted on 2004-05-04 at 06:36:15ID: 10986456

How to Use the Remote Desktop Feature of Windows XP Professional
http://support.microsoft.com/default.aspx?scid=kb;en-us;315328

HOW TO: Gain Access to Local Files by Using a Remote Desktop Connection in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;313292

How to Manage Remote Access to the Registry
http://support.microsoft.com/default.aspx?scid=kb;en-us;314837

The Point-to-Point Protocol Dial-Up Sequence
http://support.microsoft.com/default.aspx?scid=kb;en-us;315253

 

by: CrazyOnePosted on 2004-05-04 at 06:37:21ID: 10986466

Oops disregard my last post I accedentally posted it this is what I meant to post

Check for adware and sypware and browser hijackers. The following link is a list of tools to try out.
http://crazyone.tekmasters.com/malwaretools.html

 

by: CrazyOnePosted on 2004-05-04 at 06:38:45ID: 10986480

One thing you should know SpyBot by itself is not sufficent please run AdAware also

 

by: CrazyOnePosted on 2004-05-04 at 06:39:22ID: 10986490

And

Double Check for viruses
Online Scanners

 Norton Web Services  
Virus Detection provides an analysis of your results and offers suggestions for further action. It does not examine compressed files or fix infected files.

When Symantec receives notification about a new virus, we develop and post a solution as quickly as possible. We are committed to providing swift responses to all virus threats, including Trojan horses.
http://security.symantec.com/sscv6/vc_about.asp?ax=0&langid=ie&venid=sym&plfid=23&pkj=BSZNTGXIBVEMBQAUWZK

======================
 Trend Micro HouseCall        
http://housecall.antivirus.com/housecall/start_corp.asp

======================
eTrust Online antivirus scanner
http://www3.ca.com/virusinfo/virusscan.aspx
======================

PC Pitstop Virus Scan
When the download completes, you will receive an ActiveX security dialog for the PC Pitstop virus scanner. Click Yes to install the scanner and proceed to the virus scan.

If you are currently running an antivirus package such as Norton Antivirus, it may detect our own virus detection file as a virus. If this occurs and you wish to use our scanner, please (temporarily) disable any active background virus checking software before scanning, or add our signature file (PAV.SIG) to the scanner's file exclusion list
http://www.pcpitstop.com/antivirus/AVLoad.asp

 

by: JamesDSPosted on 2004-05-04 at 06:44:00ID: 10986552

mrlucio79
If you can get at other sites and not AV type stuff then this is almost certainly a hijacked hosts and/or lmhosts file.

If they are hijacked then here is what they should look like by default:

LMHOSTS is not used and can be deleted leaving just LMHOSTS.SAM
Hosts is a plain text file  containing JUST these entries:


127.0.0.1       localhost


paste that into the file and delete the rest

Cheers

JamesDS

 

by: rossfingalPosted on 2004-05-04 at 07:17:10ID: 10986912

Hi!

You should run Adaware first then post a HijackThis log.

Configure Adaware this way:
"Quote"
Step 4- Configuring Ad-Aware 6 for your first scan
[NOTE: Ad-Aware 6 has two scanning options: SmartScan and Custom. As explained more fully below,
SmartScan is faster, but also less comprehensive.
While SmartScan is satisfactory for routine use, it is HIGHLY recommended that your FIRST scan with A-A,
should be a Custom scan. After a thorough cleaning, use the capabilities within SmartScan for everyday use.
Think of SmartScan as your regular oil change, whereas the Custom Scan is the 30,000 mile checkup.]

Ad-Aware 6 comes pre-configured with default options that are already ON (green check-mark)
 ... do not change them. The following are changes that you will need to make to prepare the "Full"
custom scan that is recommended for the first look into your computer
(instead of a red "x", you will make them a green "check-mark")
[NOTE: any options that are greyed out are only available for users of the
paid Plus or Professional versions of A-A]

Launch the program, and click on the Gear at the top of the start screen to access the
preferences/setting window.
Click the "Scanning" button.
Under Drives & Folders, select "Scan within Archives".
Click "Click here to select Drives + folders" and select your installed hard drives.
Under Memory & Registry, select all options.
Click the "Advanced" button.
Under "Log-file detail", select all options.
Click the "Tweaks" button.
Under "Scanning Engine", select the following:
"Include additional Ad-aware settings in logfile" and "Unload recognized processes during scanning."
Under "Cleaning Engine", select the following:
"Automatically try to unregister objects prior to deletion" and
"Let Windows remove files in use after reboot."
Click on 'Proceed' to save these Preferences.

When you are finished, you will be using the Custom Scan with Memory and Both registry scans ON.
Please make sure that you activate IN-DEPTH scanning before you proceed.

NOTE: For the Full Scan setup instructions for users with the paid Plus or Professional versions,
or if you have previously changed your settings in the Personal version, see this thread:
http://www.lavahelp.com/howto/fullscan/index.html

Step 5- Scanning
From the start screen, click on the "Scan now" button.
On the next screen, select "Use custom scanning options". [You would change this to SmartScan in the future]
Click on "Next" to begin the A-A scan.

---------- Note: Important decision -----------

If you are unsure about what to remove, you will need to post your logfile for someone to
evaluate and assist you in the removal

Posting your Logfile
When the scan is complete, click "Show Log", then hi-lite all of the text in the logfile with your mouse.
On your keyboard, press Ctrl + C, which will copy the text to your clipboard.
Right click "Paste" in your thread.

Or, you can navigate to your Ad-aware 6 folder in Windows Explorer: C:\Program Files\Lavasoft\Ad-Aware 6\Logs
Open this folder and find the correct logfile. The logfiles will be named "Ad-Aware-log ##-##-##.txt
(the #'s will be the date of the scan, shown in the European format). Right click, choose "Select all",
then right click and choose "Copy". Right click and select "Paste" in your thread.
-------------------------------------------------------

Step 6- Quarantine and Removal of Detected Objects
Quarantine: Ad-Aware includes a Quarantine feature, which can back up detected objects before they are removed.
This can prove useful in the event a program doesn't work after certain detected objects are removed ...
you can restore the detected objects, much like an anti-virus quarantine.
The program is pre-configured to automatically quarantine the selected objects before removal,
so you do not need to click on the 'Quarantine' button.
Make a Quarantine only if you do not have the Auto-Quarantine option ON.

Removal:
From the "Scan complete" window ...
Click on "Next".
This will take you to the "Results" window ... this is where you will need to mark the objects
that you wish to remove. There are many options available with a right-click.
It is recommended (as stated above) to remove all of the objects unless you wish to ignore some
(see below for instructions on the ignore list).
To remove everything, right click in the Results List and click "Select all objects".
DO NOT click the 'Quarantine' button, this is automatically done as
explained above.
Click "Next" to remove the chosen objects.
Click "OK".
The Quarantine will be made and the objects will then be removed.

[Please Note: After removing a Browser Hijacker, Ad-aware 6 will set your Start Page to "Blank",
so you may need to set the Start and Search pages in your Browser manually back to your preferred one.
The reason for this is that the hijack has changed the page, and since Ad-aware 6 does not know
what it was set to before the hijack, it resets it to a blank page.
If you do not see any differences, then disregard this note.]

Ignore List
Always do the Ignore List items first, before removing anything.
If you wish to ignore some of the detected objects:
From the same "Results" window that lists the detected items, select any items from
the list that you want to "Ignore".
Right click in the scan results window and select "Add selection to ignore-list".
Click "OK".
Then continue with the removal process.

Subsequent Scanning with Ad-Aware 6
While a full custom scan is recommended for your first "cleaning", you can run the SmartScan after that.
SmartScan is a set of preset scanning options.
Ad-Aware comes with pre-defined settings that most users will find sufficient for their scanning needs.
[Of course, should a user require (or want) more or less than defined here, they can always perform a custom scan]
SmartScan uses these scanning options: Scan Memory, Scan Registry, Deep Scan Registry, System Folder, Cookies,
and then the conditional scans based on what's located.

From the start screen, click on the "Scan now" button.
On the next screen, select "Perform smart system-scan".
Click on "Next" to begin the A-A scan.
Follow the same quarantine and removal instructions as above.
The SmartScan option is obviously faster than the full custom scan.

Miscellaneous
If you used any other Anti-Trackware application to remove detected content
immediately prior to running a scan with Ad-aware 6, you will need to perform a Custom Full System scan
to ensure that the objects have all been successfully removed. Do not use the SmartScan option in this case.
Also, it is recommended that you re-boot your computer between running the applications.
"End quote"

Good luck!

 

by: RevelationCSPosted on 2004-05-04 at 12:56:49ID: 10990253

if you have been infected with that many viruses, you might have to do some major cleaning to completely remove all traces of the viruses... try checking http://www.trendmicro.com/en/home/us/enterprise.htm for manual cleaning instructions for all of the viruses you had listed above and follow the steps for each of them to make sure you have everything cleaned up. Once you have done that, you should be good to go... IMHO, if you still have problems after following the manual cleaning steps, then you are best to reformat the computer and start fresh....

 

by: mrlucio79Posted on 2004-05-04 at 14:11:36ID: 10991113

everything is running good. I cleaned it by slaving it to a pc and scanning it from there. Works like a charm. WHen I get home I am going to check my hosts file...

 

by: mrlucio79Posted on 2004-05-04 at 17:57:49ID: 10992170

alright, I got home and checked the hosts file which was all wacked out. It had all the AV sites listed there pointing to 127.0.0.1. Thanks for your help guys...

20120131-EE-VQP-002

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