Question

Setup Addtional Terminal Services client

Asked by: costera

We have T/S up and running fine on one of our W2K machines.  It is behind our firewall and it has the correct TS port forwarded to it's own internal static IP address.  Cool., now we need the same function on another server(Same SP & Hotfixes loaded (latest)).  We installed another router gave it is own IP address and forwarded the same port to this other W2K machine.  When we tried in setup another connection on the remote side side, we get a message saying:

The client could not connect to the Terminal server.  The server may be too busy.  Please try connecting later.

1. We installed/setup the T/S on the suspect machine the same way we did on the working machine.

2. We verified the router and everything is working OK there.

3. We DID NOT create install disk from the suspect machine, we setup another connection on the client side.

4. We know that the suspect machine is not busy.

What step did we miss?


Thanks,

Cary

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Asked On
2004-05-19 at 08:08:43ID20994873
Tags

client

,

busy

,

connect

,

service

Topic

Windows 2000 Operating System

Participating Experts
2
Points
500
Comments
8

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Answers

 

by: lazerstlPosted on 2004-05-19 at 10:59:52ID: 11110418

Did you add the 2nd machine to the same domain? Can you ping it by name from the client machines? Does it have an A record entry in DNS? What does your Event logs tell you? Have you tried running PerfMon to see if anything is going out of whack when you try to connect?

 

by: johnpittPosted on 2004-05-20 at 10:31:12ID: 11119612

Have you tried establishing a session from the local lan? It would probably connect but needs to be verified. You may have misconfigured the firewall. What model firewall do you run. Are you using address translation? If so, i do not see how you can use multiple T/S's through a firewall if you are using the same ports for both and if you only have 1 (public)external ip. If this isn't the case, if you do have more than 1 external ip and have it mapped to a different internal ip and have the ports opened and mapped, then it will need a little deeper look-see.

 

by: costeraPosted on 2004-05-20 at 14:46:19ID: 11122051

This machine is an established machine on the lan, actually it is the DC.  My existing T/S setup is on the former BDC, now just a member server.  It should have an 'A' entry in the DNS tables since it is running DNS.  I have not checked the event logs, but I will next time I get to the site [  It would be nice if TS was running :)   ], and I will check these and run perfmon.

interesting regarding the local lan, I will try that.  My setup is an ISP router which passes through five static IPs.  Linksys (BEFSR81) is setup as WAN IP x.x.x.178 and it fowards Port 3389 to 192.168.1.10 ('Ol BDC) and it works great.  Linksys (WRT54GS) is setup as WAN IP x.x.x.180 and it forwards port 3386 to 192.168.1.5 (DC).  I am able to access, maintain & ping both routers from the outside.


 

by: johnpittPosted on 2004-05-20 at 15:11:10ID: 11122269

You need to go to port 3389 not 3386 unless you have remapped the terminal server port to listen on that port.

 

by: costeraPosted on 2004-05-21 at 14:13:59ID: 11130319

OK, event viewer shows nothing! perf monitor is showing nothing.  Interestingly, I WAS able to activate T/S on the LAN from an internal IP machine routing itself to the same IP as the problem child machine.

This is telling me that my, problem is at the router level, which is bizarre since I have all the settings correct (at least they should be.)  

John, that was a typo the port is actually 3389, not 3386 sorry.  How can I verify that I am getting by the router on port 3389 to help isolate this?

 

by: johnpittPosted on 2004-05-24 at 05:45:13ID: 11142457

I am not very familiar with that router so maybe you could explain something to me. How are you mapping the second public ip address to an internal one. Doesn't that router only allow 1 public IP? At the forwarding page, does it allow you to specify the external ip and port or only the port and the internal ip you wish that port to go to? I am not sure your router will support this setup. You may have to use a different port for your second T/S server. Surely a Linksys expert will comment soon and finger the exact problem.

 

by: costeraPosted on 2004-05-24 at 08:00:13ID: 11143633

Hello John,

Basically.  I have 2 routers each with thier own static Ip (Both WAN & LAN).  They both are behind my providers router.  Each router is forwarding its own port 3389 to different machines.  Yes each router only allows one IP.  Each router only deals with forwarding to internal IPs.

They way I see it should work is, all TCP/IP headed to x.x.x.178, port 3389 should lead to 192.168.1.10, all TCP/IP traffic headed to x.x.x.180, port 3389 should forward to 192.168.1.5.  But that is not happening.  For grins, I contacted LInksys tech support.  2 attempts a live chat, both times I was disconnected when I after got to the heart of the problem description.  In fact the chat session was not even logged on my side to where I can cut & paste it for the next tech., uugh.

I then punted and phoned Linksys.  I was given an Asian Indian woman answering in India that could barely speak English.  After she I fell off of her script, I was assured that a higher tech support agent would call me.  I am waiting...................

You bring up an excellent point however about changing the port.  I have no idea how to change T/S port for one machine.  If that is possible, then I could eliminate the second router altogether and just forward that port to that machine and leave this problem up to the people in India ;}

Thanks for your help on this...

 

by: johnpittPosted on 2004-05-24 at 08:07:21ID: 11143705

I did not realize you had 2 routers. It should work as you have it set up then, but of course it doesn't. Murphy again. I would recommend a firmware upgrade on the router that isn't working and if that doesn't help you can try a workaround by changing the default port on the TS and the client. The following KB article will tell you how. Don't you love India tech support. They know more than I could ever hope to, they just can't express it to those of us who only speak English. Good Luck.
http://support.microsoft.com/default.aspx?scid=kb;en-us;187623&Product=win2000

20120131-EE-VQP-002

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