Recently, I lost the smart array configuration on my working HP DL380 G4. My DL380 was working fine until I decided to put the disk 0 and disk 1 on different non-working DL 380 system for testing purposes. Having not changed any smart array configuration on the non-working DL 380, when I put the disk 0 and disk 1 back in its original working DL380 server, no disks were being recognized. Under smart array configuration, I keep on getting the message, "No logical drives found."
Is there an option, where I can revert back to the original smart array settings so system can boot up again?
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Could be the SCSI driver that stored on your disks is not recognized by the controller or the drives are offline. Can you boot on your Smart Array Bios (F8) and make sure the drive are online. After that, you can run diagnostic as Andy's suggestion and if the result came out OK, you then need to run Repair install (with Windows 2000 cd) and F6 to input SCSI driver.
K
I followed Andy's suggestion and ran the Array Diagnostic Utility and here is the error report:
Smart Array 6i Controller
Error Report
Swapped cables or configuration error detected. An unsupported drive rearrangement was attempted. Solution: Power down system then move drives back to their original location.
Controller is not configured.
RIS copies between drives donot match
SCSI Port 2 Drive ID 3 RIS copies w/ in this drive do not match
No configuration for array configuration board.
--------------------------
I have already moved the drives back to its original location but still it is not being detected by the Smart Array Controller. Where would the "working" drive settings be stored?
By the looks of it you've picked up the wrong disks, "RIS copies between drives do not match" means that these disks were not part of the same array. Either that or you wrote a new RIS on them when you put them in the non-working server.
Pull all disks except the two disks you transferred out of the server. It is recognising them but they don't match what it reads from drive 3. How many disks are in this machine? Is disk 3 just a hot spare?
Thanks guys,
I tried as you suggested and took the two (72.4) GB drives out except the two that I had transferred and turned on the Server. After going into the Smart Array Bios, here what it reads:
logical drive 1, RAID 1, 33.9 GB OK
logical drive 2, RAID 2, 135.7 GB failed
logical drive 3, RAID 0, 67.8 GB failed
I know this is not the original configuration of the this Server. Somehow when I put these two drives in the non-working Server, they deleted their original Smart Array configuration and replaced it with the non-working configuration which appears above.
It would still not load the OS with this configuration.
There are a total of 4 disks (72.4GB) disks on the server. Just need to recover the data somehow.
Thanks again in advance....
It ought to boot now, not quite sure why not. Perhaps a repair using Windows boot CD will see the C: drive. Could have got a corrupt file system or lost the boot files.
You should be able to boot SmartStart CD, go to the ACU under diags and delete those two additional logical disks that it picked up from the drives in the other server. Then you may be able to power off, put the other two drives back in power on and although the RISs don't match any more they at least won't be in conflict.
If this data is important though and you've not got a backup you really must keep a copy. You can make a copy of each disk easily enough assuming you've got spare ones - put just disk 3 in the server (so disk 4 is safe) and then boot smartstart. It should see the disks properly on a degraded array (because you manually broke the mirror by just putting one disk in) Now plug another 72 GB or bigger disk into bay 4 live and it ought to rebuild the mirror. Now you've got a copy of that disk.
I would repeat for the first pair so you've got a copy of that mirror as well. Then you'll have two safe disks with the original data on them ready for data recovery if needed.
If you can't be bothered making copies just put disk 1 in, boot smartstart and delete the non-existant logical disks, power off and put disks 1 and 3 in and power on again and although the RIS probably doesn't match it won't be conflicting so you'll probably get both arrays + logical disks up - you'll be running on two seperate broken mirrors. Use the original slots, don't put disks 1 and 3 into bays 1 and 2 or the controller will get upset.
Hang on a minute,
"logical drive 3, RAID 0, 67.8 GB failed"
Shouldn't that say Array 0 rather than RAID 0???
That's the reason it won't boot, the controller wants to boot from Array 0 and your config says there is a broken Array 0 so it won't even try to boot Array 1 until it gets deleted.
It somehow doesn't make sense to me since you have 4X72GB, your RAID 1 logical drive should show 72GB instead of 33.9GB
To me, you may need to run RAID reconstructor.
http://www.runtime.org/how
K
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by: andyalderPosted on 2009-07-31 at 03:19:20ID: 24987498
The configuration is stored on the disks, not on the controller. Can you boot SmartStart, go into diagnostics and run the array diagnostic utility and upload the text file it generates so we can see what's what.