Question

Exchange Info Store won't mount, HELP!!!!

Asked by: cas_three

My Info Store won't mount, I don't know what is going on.

I'm seeing Event ID 454: Information Store (5424) First Storage Group: Database recovery/restore failed with unexpected error -4001.

And I'm seeing Event ID 9518 First Storage Group on the Microsoft Exchange Information Store.
Storage Group - Initialization of Jet failed.

I just looked and my Priv1.edb is saying 0KB.  Freaking out a bit here!!

this is SBS 2003, I added the 2000 OS by mistake. Sorry!

Any suggestions?

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Asked On
2009-11-04 at 06:19:33ID24870859
Topics

Windows 2000 Operating System

,

Exchange Email Server

,

SBS Small Business Server

Participating Experts
1
Points
500
Comments
12

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Answers

 

by: endital1097Posted on 2009-11-04 at 06:23:38ID: 25739511

you are going to need to perform a restore of your information store

 

by: cas_threePosted on 2009-11-04 at 06:29:24ID: 25739573

That's what I was afraid of.

Is there any way around that?  Before I came here, they only back up mailboxes, not the info store, and they didn't want to change that.

 

by: endital1097Posted on 2009-11-04 at 06:37:19ID: 25739666

no, you are going to need to mount a blank database and then restore the mailboxes

 

by: cas_threePosted on 2009-11-04 at 06:37:51ID: 25739672

How do I mount a blank database please?

Hopefully they listen to me now when I say we should back up the info store.

 

by: endital1097Posted on 2009-11-04 at 06:57:08ID: 25739907

 

by: cas_threePosted on 2009-11-04 at 07:01:51ID: 25739975

thank you

One more question, it appears that the last full backup I can get for the mailboxes is back in September. yes, the mailboxes were being overwritten everday and I have no idea what happened to October's.

If i have the user's open Outlook, Export everything they have to a .pst, recover their mailboxes, then have them import the .pst from today, that will get everything back, right?

I'm sorry if that was confusing.

 

by: cas_threePosted on 2009-11-04 at 07:21:13ID: 25740191

I have the priv1.stm file, can that help get anything back?

 

by: endital1097Posted on 2009-11-04 at 07:46:48ID: 25740475

yes, if  your users were using cached mode you can export the contents to pst. the stm file only contains internet content and wouldn't get you much in most instances.

 

by: cas_threePosted on 2009-11-04 at 07:47:48ID: 25740489

Ok thank you, I have to run this by my boss and will update soon.

Or ask more questions!

Thank you so much!

 

by: cas_threePosted on 2009-11-04 at 10:30:48ID: 25742294

I need help please.

As I 'm looking at the instructions you sent don't really go through steps on how to create the recovery storage group and such.

Do you know of any locations where there are steps on what I need to do?

I have copied the priv and pub files to another location.  Do I need to delete the stores in Exchange Sys Manager and then go through New?

Thank you

 

by: cas_threePosted on 2009-11-05 at 09:37:15ID: 25751873

Everything is back up now, thank you.

 

by: endital1097Posted on 2009-11-05 at 10:06:20ID: 25752156

great

20120131-EE-VQP-002

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