chrisdodds
asked on
Remote Desltop Printing
Hey friends,
I have an MS Windows 2000 Pro machine (not mine, a client is still using this machine) on a network without a domain server. They are a small retail shop with 2 PC's (fron and back of the store.) My user is connecting to an XP professional machine on a corporate network with a domain server over a VPN (which is working fine) and connecting to the XP machine from their 2000 machine without any problems. They are working in QuickBooks on the remote XP machine and need to print from the remote machine out of QB back to their local printer on the 2000 machine.
1. I have made sure that the option for sharing the local resources to the remote machine is checked -- the printer should connect once her remote session begins. I have no problem connecting her local drives.
2. I have made sure that she has shared out the printer on the 2000 machine (although I'm not sure that matters)
3. I have installed locally the drivers for this printer -- HP Color Laserjet 2840
4. I have attempted as best I can to make sure that the local (2000) machine has the correct drivers installed as well (i.e. - I downloaded and installed the updated drivers from HP to include both 2000/XP for this model printer)
5. I have even unchecked the "Use default gateway on remote network" under my TCP/IP settings for my VPN connection (although I'm not sure this matters either).
6. Under my printer settings, under "Additional Drivers", I do not have the option to add any XP drivers.
I believe I'm having driver issues between the 2000 machine and the XP machine. Does anybody have any experience with this? And before you answer -- yes, I know, they need to upgrade their machine. They know this already. My task is not to riddle them with guilt for the continued use of this old PC. They are just now moving into a more sophisticated means of computing and I am assisiting them with their IT needs. For now however, this is what I'm up against. Any help is appreciated.
I have an MS Windows 2000 Pro machine (not mine, a client is still using this machine) on a network without a domain server. They are a small retail shop with 2 PC's (fron and back of the store.) My user is connecting to an XP professional machine on a corporate network with a domain server over a VPN (which is working fine) and connecting to the XP machine from their 2000 machine without any problems. They are working in QuickBooks on the remote XP machine and need to print from the remote machine out of QB back to their local printer on the 2000 machine.
1. I have made sure that the option for sharing the local resources to the remote machine is checked -- the printer should connect once her remote session begins. I have no problem connecting her local drives.
2. I have made sure that she has shared out the printer on the 2000 machine (although I'm not sure that matters)
3. I have installed locally the drivers for this printer -- HP Color Laserjet 2840
4. I have attempted as best I can to make sure that the local (2000) machine has the correct drivers installed as well (i.e. - I downloaded and installed the updated drivers from HP to include both 2000/XP for this model printer)
5. I have even unchecked the "Use default gateway on remote network" under my TCP/IP settings for my VPN connection (although I'm not sure this matters either).
6. Under my printer settings, under "Additional Drivers", I do not have the option to add any XP drivers.
I believe I'm having driver issues between the 2000 machine and the XP machine. Does anybody have any experience with this? And before you answer -- yes, I know, they need to upgrade their machine. They know this already. My task is not to riddle them with guilt for the continued use of this old PC. They are just now moving into a more sophisticated means of computing and I am assisiting them with their IT needs. For now however, this is what I'm up against. Any help is appreciated.
ASKER
So glad you asked! It appears that the HP Color Laserjet 2840 is on the local network (in the same office as the Win2K PC) and is accessable over the network. Once logged into the RDC session on the remote XP machine, I am stopped -- I can't seem to figure out what needs to happen to allow for printing to the network printer. Downloaded and I'm imstalling full software now on both machines in hopes...
The above link usually resolves network printer redirection problems.....
The server machine you are RDPing into should probably have a bunch of errors in the Event Viewer, to show what the problem is.....
The server machine you are RDPing into should probably have a bunch of errors in the Event Viewer, to show what the problem is.....
ASKER
There are a few errors with Event ID 0 and the description referring to "hpqqdsvc", but the descriptions are so cryptic they're really difficult to make use of for troubleshooting. :( Grrrrr! I applied the registry change but I'm waiting until later to reboot the machine. I'm logged in remotely to their machine and won't be able to re-take control once rebooted due to the fact that nobody is there available to assist until tomorrow. I'm waiting on the HP Full Software to download so I can install that first, then reboot, then wait until tomorrow. Thanks for your help though. Hopefully the registry edit will solve this issue.
Im surprised you dont see any errors in the System log, under the source Terminal Services, or TermDD (?)
Hope the reg mod works....
Hope the reg mod works....
ASKER
Thus far no obvious errors in my erro logs and the reg mod did NOT work to allow the printer to be seen and used for remote printing back to my local network printer -- but this IS a Win 2000 PC and the documentation notes that this is for Win XP NOT 2000, so....
ASKER
Frustrating too because I have a second PC running XP (not the 2000) with an HP F4480 All-In-One printer attached via USB and I've applied the reg mod and installed the drivers on the remote machine and this machine won't print either. I have several other clients connecting over VPN and using RDC to connect to this same XP machine to use the QB and they're not having any trouble. Of course these clients are using basic printers, not All-In-Ones. The troubleshooting I've done online seems to point to the fact that the drivers for these AiO printers are where my problems lie. I am going to download and install a utility called "Printer Share" and go that route. Hopefully this will work.
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ASKER
ASKER
I figured this out by myself.
http://support.microsoft.com/kb/302361