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02/05/2002 at 06:35AM PST, ID: 20263340
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5.8

W98SE restart to MS Dos hangs

Asked by astaec in Windows 98 Operating System

This fiasco is driving me up a wall, here's the issue:

W98SE - all updates current.  Running IE 6.0.  Many changes implemented recently, and haven't yet had to time to isolate the problem.

I can get to the MS DOS prompt without any problems, but when I try to do a Restart to MS Dos, the system hangs and alt+ctrl+del always shows these in task manager:
Winoldap - (associated with the W98 Themes)
mcupdate - (associated with McAfee online support)
mcvsrte - (associated with Mcafee viruscan online update)
devldr16 - (resulted from recent WindowsUpdate for updated drivers to the Creative Labs Live setup)
systray - New addition recently to the list, standard system tray

When I use msconfig to uncheck from startup the devldr16 item, and reboot, it returns and is reinstated, so being loaded from unknown source.  Will check Safe Mode, since normal looks fine; suspect newly added items from the WindowsUpdate process for the Live drive software and will return with details when I have a moment.

I can never get to the MS DOS prompt since these problems arose.  ALT+CTRL+DEL and end task on all always return the response "not responding", so go through all items, one by one to end task and when the Task Manager window is cleared, still hangs.  Only recourse is to submit shutdown request on the empty window.  This has eliminated the bad shutdown problem which happened when I tried alternative processes and the old scandisk response at reboot.

All standard troubleshooting processes done (cleanup/scandisk/defrag), sfc, reboot to run scanreg/fix and so on.

Best comments here to help isolate and resolve gets the points.  If more than one helps me get there, will ask for help to split points.  These are all the points I have left, so thanks in advance for your help.

Be back soon with the Safe Mode additions which I suspect to be, in part, the cause of the devldr16 driver reloading after stopping in at msconfig and rebooting.

":0)
Asta
[+][-]02/05/02 07:18 AM, ID: 6779648

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About this solution

Zone: Windows 98 Operating System
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Solution Provided By: hewittg
Participating Experts: 10
Solution Grade: A
 
 
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