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9.0

Printer test page prints but won't print documents

Asked by lcr237 in Windows 98 Operating System, Graphics

Tags: print

Gateway computer had been hijacked by a porn site when on the internet it kept going to porn sites and changing the home page. I ran JV16 Power tools and got rid of the problem after taking the tower back to the person and hooking it up it wouldn't print TIF documents from My Documents it comes back with a grey box that says and unknown system error has prevented it from printing the page, nothing else to describe the problem no number or anything. Tried a test page and it worked fine. I deleted the printer and software and let the computer find it and re-install it, still had the same problem. I reloaded windows 98 SE upgrade and still have the same problem. Any ideas?

Called the lady and asked her to key something into Microsoft Word and try to print it and it worked fine, so maybe the prblem is just with TIF documents (so far thats all I'm aware of)

Printer is HP 810

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20091111-EE-VQP-89

Printer test page prints but won't print documents

Asked by lcr237 in Windows 98 Operating System, Graphics

Tags: print

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