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6.6

pc will not boot, ontracks.386 & lmouse.vxd not found

Asked by roomellor in Windows 98 Operating System

Tags: ontracks.386, lmouse.vxd

I am trying to figure out my friends pc. it does not boot.

this is the message i've been getting :

Cannot find a device or file that may be needed to run windows or an application.
Windows registry or SYSTEM.INI file refers to this devicefile, but device no longer exists.
ontracks.386

Cannot find a device or file taht may be needed to run windows or an application.
Windows registry or SYSTEM.INI file refers to this devicefile, but device no longer exists.
lmouse.vxd

error: NAV Auto-Protect is unable to start

SYMEVNT.386 is not loaded. you may need to reinstall norton antivirus to correct the problem.

error loading lmouse.drv. you must reinstall windows

So... I finally managed to reload windows but I can only get the machine into safe mode & uninstalled Norton Anti Virus.
Safe mode does not support the CDROM drives so cannot reinstall antivirus as requested (did not try from DOS).

Each time i reboot, i get the safe mode,command prompt,step by step configuration etc menu to choose from.
there appears to be a load of junk on the C: drive root, lots of files named FILE0001.CHK - FILE0030.CHK (can't remember exact numbers of files) & also the windows directory & other applications directories.

I am coming to the format C: conclusion .... can anyone prevent that scenario!!??

Any help greatly appreciated,
Andrew
[+][-]01/08/04 02:46 AM, ID: 10070126Accepted Solution

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About this solution

Zone: Windows 98 Operating System
Tags: ontracks.386, lmouse.vxd
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Solution Provided By: kronostm
Participating Experts: 4
Solution Grade: B
 
[+][-]11/28/03 03:58 AM, ID: 9837106Assisted Solution

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[+][-]01/08/04 03:01 AM, ID: 10070196Author Comment

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