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6.8

I can't install or uninstall Norton Antivirus 2004

Asked by W4KRR in Windows 98 Operating System

Tags: norton, antivirus, uninstall, 2004

I bought Norton AntiVirus 2004 and successfully installed it on a Win 98SE machine.  It worked fine for about a day.  Now, it has become corrupted.  This happened after I started the computer, and got a blue screen saying the registry was being replaced with the last known good copy of the registry.  

I tried to reinstall NAV 2004, but halfway through the installation, it quits with an error message "Norton Antivirus 2004 installation has failed".  

I can't uninstall it, because the uninstall program is gone, and NAV doesn't appear in Windows Control Panel's list of programs that can be uninstalled.  

Symantec's web site does mention these issues, and they give instructions for manually removing the program.  It involves removing Registry strings, which I couldn't do, because they weren't there.  I did remove a couple of Registry keys, but that didn't help.  I also tried to reinstall after a "clean" boot, that also didn't work.  Now I'm out $50 for new software that I can't use.  What can I do?  I have already spent hours on this.  Symantec apparently doesn't want you contacting them by e-mail or phone, since these options are either not readily apparent or costly.  

Ken Roberts

Sorry if I am asking this in the wrong fourm, I'm new here.
[+][-]01/19/04 10:03 AM, ID: 10148434Accepted Solution

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About this solution

Zone: Windows 98 Operating System
Tags: norton, antivirus, uninstall, 2004
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Solution Provided By: blue_zee
Participating Experts: 15
Solution Grade: B
 
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