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no sound alert when a new message is received or an old message is deleted - Windows 98

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6.6
My father has Windows 98 and Outlook Express 5.
There is no sound alert when a new e-mail is received or an old e-mail is deleted.
Here is what I have tried already:
In Outlook Express, go to Tools > Options > General tab.  Check Automatically display folders with unread messages.  Check Play sound when new message arrives.  Click Apply.
To add volume control in Desktop, go to Control Panel > Sounds.  Check Show volume control in task bar.  Click Apply.
To be more specific, I meant Multimedia icon in Control Panel
1. Go into your Control Panel by first clicking on the Start Button.
2. Then click on Settings and then click on the Control Panel icon.
3. Then Double click on the Multimedia icon until it opens for you.
4. This will bring up the Sounds and Multimedia Properties window.
5. At the lower left corner of the screen is a white box next to Show volume control on the taskbar.
6. To enable the yellow speaker icon, place a check mark into the white box with your mouse.
7. Then click on the OK button to close the Multimedia Properties Window.
8. And then close the Control Panel to return back to your Windows session.

yyyyyyy no sounds?
speakers are hooked up, all volume levels are at their highest setting.
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Assisted Solution by Merete:

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Expert Comment by ranhell:

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Author Comment by nickg5:

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Author Comment by nickg5:

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Author Comment by nickg5:

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