THANKS in advance SO MUCH for you help + interest. The whole problem began when we tried to download "Track Pass" from Nascar.com Well, midway through the download, the window closed (booted out of every existing window) and a file appeared on the desktop beginning with hs_err_pid4 then a 10-12 digit number. The number is different each time it happens. These log files are openable in MS word. They are each 699 bytes in size. We have powerlink cable service, which doesn't get interrupted. We get this problem now each time I try to get to the Adelphia powerlink homepage, play a game from yahoo games, or pogo.com games. This has also occurred on other websites not related to games, such as bisquick.com attempting to access a recipe. The window closes, and the hs_err_pid thing appears on the desktop. I have emailed nascar.com questioning them what happened. Received no response. Actually it claimed after I sent the question that not all questions are answered. This made me decide to post on the Nascar.com message board. So far, no one has commented on a similar experience. We have Windows ME, and use Microsoft IE. When I open the hs_err_pid4...log files: I get a message that says this:
Unexpected Signal : EXCEPTION_ILLEGAL_INSTRUCT
Function name=(N/A)
Library=(N/A)
NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.
Current Java thread:
Dynamic libraries:
0x7D750000 - 0x7D76D000 C:\WINDOWS\SYSTEM\IMAGEHLP
Local Time = Mon Nov 18 16:02:38 2002
Elapsed Time = 1
#
# HotSpot Virtual Machine Error : EXCEPTION_ILLEGAL_INSTRUCT
# Error ID : 4F530E43505002BD
# Please report this error at
# http://java.sun.com/cgi-bi
#
# Java VM: Java HotSpot(TM) Client VM (1.3.1_06-b01 mixed mode)
#
I've spent hours today on the java.sun.com website, trying to figure out what version I have, if that's the problem. I downloaded the newest version of java- and it didn't help. Plus I can't report the error because I don't know which version of (35?) I have to choose from. Talk about frustration! Any help is MUCH MUCH Appriciated!
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
You may need a free web based antivirus, since newer viruses disable the local antivirus program !
http://housecall.antivirus
Norton Web Services
Go to this page and click on Scan for Viruses
http://security2.norton.co
http://www.pcpitstop.com/p
I hope this helps !
Business Accounts
Answer for Membership
by: centervPosted on 2002-11-19 at 05:18:29ID: 7468528
The problem may be your security settings in the browser.
Follow these instructions
To get the jave version, open the Dos promt window
after C:/windows type in jview.exe and hit enter
the first line will have your java version.
to set the browser >>>"Internet Explorer 5.0 / 5.5 / 6.0
Enabling Java and JavaScript - Tools: Internet Options: Security
From the Tools menu, select Internet Options... and then the Security panel. Ordinarily, the Analog website will be assigned to the Internet web content zone with a security level of "Medium". JavaScript can only be disabled using a Custom security configuration. To enable JavaScript first click "Custom Level..." and then "Enable Active Scripting", located within the "Scripting" section of the Custom Level window. (Always consult your System Administrator before changing browser security settings)
Both JavaScript and Java (if installed) are enabled under all standard security levels (low thru high), however, if the security level is set to "High", a necessary feature - Java applet scripting - is disabled. The symptom of this is the somewhat obtuse error alert "An ActiveX control on this page is not safe..." displayed over a running applet. This feature can be manually enabled (while leaving all other security settings at High) by clicking "Custom Level", resetting the configuration to "High security", and then enabling just JavaScript ("Enable Active Scripting"), "Script ActiveX Controls Marked Safe for Scripting" (in the "ActiveX controls..." section) and "Scripting of Java Applets" (in the "Scripting" section). For IE6 you may also have to enable Java applets as well ("Microsoft VM:Java Permissions").
If Java itself doesn't work there are two main causes: 1) that it was never installed or 2) that it has been disabled. Java can be disabled by means of a Custom Security configuration. To enable Java, select "High safety" from the "Microsoft VM : Permissions" section of Custom Security settings. The symptom is the same error alert "An ActiveX control on this page is not safe..." mentioned above, except in this case the applet does not run.
If there is no "Microsoft VM" section under Custom settings, Java is not installed and this can be confirmed by checking the Advanced panel, which will also have no "Microsoft VM" section. The symptom in this case is a broken plug-in icon in a gray box where the applet should be. By default, you should first be presented with a dialog offering to install the MVM, but if not, you may be able to install the Microsoft VM simply by clicking on the icon and following the installation instructions as presented (about a 5MB install). If the Microsoft VM cannot be installed, consider installing Sun Microsystem's Java 2 plug-in (about a 5.5MB download);"
Good luck