Question

A problem with the hard drive has been detected, consult the troubleshooting section of your owners manual. Press enter to continue...

Asked by: imwmt

Hi all,

I get this message EVERYTIME that I boot up.  I had XP installed on this Gateway too, but one morning after getting this message everyday, it went bluescreen on me and I had to start from scratch, now running my ME on it, but won't bother with my XP upgrade disk until I figure this out this time.  

I've tried running HDD Regenerator, but it didn't find any bad sectors.  I don't know what hard drive diagnostics to run as I'm unclear on my hard drives manufacturer.  When I used to run scandisk with XP, it would never ever finish.  I haven't tried that yet with ME.  Any ideas on this one?????

Thanks,

Mike

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Asked On
2005-09-14 at 08:26:01ID21561235
Tags

problem

,

hard

,

has

,

drive

Topic

Windows ME Operating System

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Answers

 

by: war1Posted on 2005-09-14 at 08:36:18ID: 14881687

Greetings, imwmt !

Use Everest to determine the hard drive manufacturer

http://www.lavalys.com/products/download.php?pid=1<=en

Then run the manufacturer hard disk diagnostic tool to determine if hard drive has a problem

Maxtor/Quantum (Fireball) http://www.maxtor.com/en/support/products/index.htm
Western Digital http://support.wdc.com/download/
Samsung http://www.samsungelectronics.com/hdd/support/utilities/utilities_index.html
Seagate http://www.seagate.com/support/seatools/index.html
IBM/Hitachi http://www.hgst.com/hdd/support/download.htm#DFT
fujitsu/Seimens http://www.fcpa.fujitsu.com/download/hard-drives/#diagnostic

Cheers!

 

by: blue_zeePosted on 2005-09-14 at 08:42:02ID: 14881741


The message is surely popping up as a result of the SMART feature that is enabled in Bios.

SMART ( Self Monitoring Analysis & Reporting Technology ) is an interface between a computer's BIOS (basic input/output system) and the computer hard disk.

Quote:

It is a feature of the Enhanced Integrated Drive Electronics (EIDE) technology that controls access to the hard drive. If S.M.A.R.T is enabled when a computer is set up, the BIOS can receive analytical information from the hard drive and determine whether to send the user a warning message about possible future failure of the hard drive.

SMART monitors elements of possible long term drive failure, such as 'Spin Up Time', the number of start/stops, the number of hours powered on and the temperature.

Unquote.

Source: http://www.passmark.com/products/diskcheckup.htm

If you have data and software that you really need, start by backing up immediately what you want or need.

After that download and run "PassMark DiskCheckup - Drive monitoring" from the website above (free for personal use), install and run it.

The results should be obvious.

Post back your findings.

Good luck,

Zee

 

by: imwmtPosted on 2005-09-14 at 08:57:39ID: 14881898

Hey,

I found out that it's a Western Digital, found the proper diagnotics from their website based on model number.  I've tried to run it from the floppy upon boot up, but I get:  Invalid system disk.  Replace disk etc...  Then when I run it in Windows (doomed to failure I know) it says:  Causeway error 9, unrecoverable error.  

I've tried running diskcheckup.  I get this:

Drive 0  SMART enabled

IDE REGISTERS:

Features: 0x0             Sector Count: 0x1       Sector Number: 0x1

Cylinder Low: 0x0       Cylinder High: 0x0       Drive Head: 0xA0

Command: 0x50



DRIVE INFORMATION:

Serial Number: WD-WMA6R4420466

FirmWare Rev: 18.20D18

Model Number: WDC WD400BB-53AUA1

Cylinders: 16383       Heads: 16             Sectors per track: 63

Cur Cyls: 16383       Cur Heads: 16             Cur Sectors/Track: 63

Bytes per track: 57600       Bytes per sector: 914

Gen Config: 17018       Buffer Type: 3             Buffer Size: 4096

Vendor Unique: 10 0 E       More Vendor Unique: 0x8010

ECC Size: 40             Double Word IO: 0       Capabilities: 12032

PIO Timing: 640       DMA Timing: 0       BS: 7

Current Sector Capacity: 16514064       Total Addressable Sectors: 78165360

Mult. Sector Stuff: 272       Single Word DMA: 0       Multi Word DMA: 7



SMART ATTRIBUTES:

ID      Description                         Raw Value      Status       Value       Worst      Threshold

--------------------------------------------------------------------------------------------

1      Raw Read Error Rate                   0         OK       200        1        51

3      Spin Up Time                          2966ms      OK       117        94        21

4      Start/Stop Count                      3983      OK       97        97        40

5      Reallocated Sector Count              14        OK       196        196        112

7      Seek Error Rate                       0         OK       200        200        51

9      Power On Time                         12112      OK       84        84        0

A      Spin Retry Count                      2         OK       100        97        51

B      Calibration Retry Count               0         OK       100        98        51

C      Power Cycle Count                     1464      OK       99        99        0

C4      Reallocation Event Count              14        OK       186        186        0

C5      Current Pending Sector Count          0         OK       200        135        0

C6      Offline Scan Incorrect. Sector Count  438       OK       133        133        0

C7      Ultra ATA CRC Error Count             13        OK       200        253        0

C8      Write Error Count                     12109      FAIL     1        1        51



Thats it.  Any ideas what I do now??

Thanks!!!!!!!!!!!!

 

by: blue_zeePosted on 2005-09-14 at 09:03:09ID: 14881953


The obvious:

C8     Write Error Count                     12109     FAIL     1       1       51

Save/backup your data and prepare yourself to spend a few $$ on a new HDD.

Zee

 

by: blue_zeePosted on 2005-09-14 at 09:06:49ID: 14881988


After saving the data you need, you can turn off the SMART feature in the Bios if you want and keep on using the HDD and your system.

But ONLY if what you're doing is not sensistive, i.e., if disk dies you have no problems.

Depending on your hardware (old? moderately old?) it may be worth replacing the HDD, but this is something you have to decide yourself.

Good luck,

Zee

 

by: blue_zeePosted on 2005-09-14 at 09:09:32ID: 14882011


Correction:

Not IF disk dies, but rather WHEN...

It will rather sooner, than later.

Zee

 

by: war1Posted on 2005-09-14 at 09:09:45ID: 14882014

imwmt,

Yep, you have a bad disk.  Hard disk are not expensive to replace. Good luck!

 

by: imwmtPosted on 2005-09-14 at 09:51:01ID: 14882375

Rats!  Oh well.  Thanks for all your help everybody...

 

by: blue_zeePosted on 2005-09-14 at 09:58:44ID: 14882488


You're welcome.

Thank you.

Zee

 

by: BillDLPosted on 2005-09-17 at 00:20:12ID: 14903046

imwmt, just to explain the results of the test where blue_zee picked up on the "Write Error Count", the following table gives the meanings:

http://www.drivehealth.com/attributes.html

Those are fairly standard Codes, although some hard drive manufacturers and utility software may use different codes.

C8 "Write error count" -  Indicates a rate at which write retries are requested. Lower values indicate that there is a problem with either ** disk surface ** or ** read/write heads **.

When they refer to "value", they are referring to the "1" under the "Value" column of your report.  Valies go from 1 to 253, where 1 is the worst, and 253 is the best.  It is generally assumed by most drive manufacturers and software utilities that a value between about 100 and 200 is a pass.  A high "Raw Value" figure is also a bad sign for that particular code.

The bad news, and why you have been told that your hard drive is dying, is because this code refers to "physical" problems, and not something like the "05" code from the table linked to above.  Had it been some problem with the magnetic sub-structure of the drive, you could possibly have rejuvinated it by running a "low level format" with the correct utility from the drive manufacturer, then repartitioning it, and formatting it again.  "Surface" damage infers a scrape or dent in the actual "platter(s)" which IS your hard drive.  The "Read/Write" head(s) have to move at an incredible rate, and with absolute accuracy, but they do wear out or develop faults.

The way I look at it is that (once you have backed up your data) there is nothing to lose by doing a low level format and seeing it the drive shows any further signs of deterioration once you repartition and format it, and then add it as a Slave Drive to your new hard drive. The Western Digital Data Lifeguard "Write Zero's" option, however, is not a true Low level Format.

20120131-EE-VQP-002

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