Question

0x00000041 error

Asked by: inbarasan

Hi Experts,

I am facing a problem with one of the server wherein server crashes with 0x00000041 error. It also logs event id 2019. Prelimary dump analysis shows it may be due to Mcafee NAI. But we are doubtful. Any help in this regard will be of great help
I analyzed the dump and here it is
oading Dump File [C:\Mini020707-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\Program Files\Debugging Tools for Windows\SYMBOLS
Executable search path is: Y:\WINNT2K;Y:\WINNT2K\SYSTEM32;Y:\WINNT2K\SYSTEM32\DRIVERS
*** WARNING: symbols timestamp is wrong 0x45069e6e 0x3ee6c002 for ntoskrnl.exe
Windows 2000 Kernel Version 2195 (Service Pack 4) UP Free x86 compatible
Kernel base = 0x80400000 PsLoadedModuleList = 0x80481580
Debug session time: Wed Feb  7 21:05:45.687 2007 (GMT+6)
System Uptime: not available
*** WARNING: symbols timestamp is wrong 0x45069e6e 0x3ee6c002 for ntoskrnl.exe
Loading Kernel Symbols
............................................................................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 41, {1000, f921, 6cc, 2b87d}

*** ERROR: Module load completed but symbols could not be loaded for naiavf5x.sys
Probably caused by : naiavf5x.sys ( naiavf5x+1eae )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MUST_SUCCEED_POOL_EMPTY (41)
No component should ever ask for must-succeed pool as if there is none left,
the system crashes.  Instead, components should ask for normal pool and
gracefully handle the scenario where the pool is temporarily empty.  This
bugcheck definitely reveals a bug in the caller (use kb to identify the caller).
In addition, the fact that the pool is empty may be either a transient condition
or possibly a leak in another component (distinguish between the 2 cases by
following the directions below).
Type kb to show the calling stack.
Type !vm 1 to display total pool usage.
Then type !poolused 2 to display per-tag nonpaged pool usage.
Then type !poolused 4 to display per-tag paged pool usage.
The crash should be looked at by the tag owner that is consuming the most pool.
Arguments:
Arg1: 00001000, size of the request that could not be satisfied
Arg2: 0000f921, number of pages used of nonpaged pool
Arg3: 000006cc, number of > PAGE_SIZE requests from nonpaged pool
Arg4: 0002b87d, number of pages available

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x41

LAST_CONTROL_TRANSFER:  from 8046a914 to 8046b00e

STACK_TEXT:  
f6c570f0 8046a914 00000002 00001000 00000000 nt!ExAllocatePoolWithTag+0x3e8
f6c57128 8041eff8 00000002 00000000 20707249 nt!LZNT1DecompressChunk+0x76c
f6c57158 bfece446 817222a8 000001b4 88ff1810 nt!DisplayFilter+0x35
f6c571ac bfece2f4 88ceca48 88ff5e20 817222a8 Ntfs!NtfsMultipleAsync+0x72
f6c57370 bfec9526 88ceca48 817222a8 e1833d78 Ntfs!NtfsNonCachedIo+0x360
f6c576fc bfec83e8 88ceca48 817222a8 88ff1740 Ntfs!NtfsCommonWrite+0x1d90
f6c57764 8041dded 88ff1740 817222a8 81722438 Ntfs!NtfsFsdWrite+0xee
f6c57778 be330eae 817222a8 8887e008 89011ac8 nt!FsRtlCancelOplockIIIrp+0x18
WARNING: Stack unwind information not available. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 naiavf5x+0x1eae


STACK_COMMAND:  kb

FOLLOWUP_IP:
naiavf5x+1eae
be330eae 8bf0            mov     esi,eax

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  naiavf5x+1eae

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: naiavf5x

IMAGE_NAME:  naiavf5x.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4249ad5f

FAILURE_BUCKET_ID:  0x41_naiavf5x+1eae

BUCKET_ID:  0x41_naiavf5x+1eae

Followup: MachineOwner
---------

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Asked On
2007-02-09 at 08:56:58ID22156672
Tags

0x00000041

,

bugcheck

Topics

Microsoft Windows Operating Systems

,

Windows 2000 Operating System

,

Microsoft Operating Systems

Participating Experts
2
Points
500
Comments
6

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Answers

 

by: twstechservPosted on 2007-02-09 at 20:59:34ID: 18506103

Have you seen this page?
http://support.microsoft.com/kb/291591

Good luck,
twstechserv

 

by: inbarasanPosted on 2007-02-12 at 02:01:02ID: 18513865

Is their anyway we can find which driver is causing this issue. I can't go by the above KB method as it is production server.

 

by: twstechservPosted on 2007-02-12 at 06:19:40ID: 18514929

If it is crashing on start up you could try disabling mcafee from starting with the server and see if that helps. In my experience though, those logs are pretty accurate. Personally I would try disabling mcafee all together and see what happens.

 

by: inbarasanPosted on 2007-02-12 at 08:52:29ID: 18516181

No It is crashing while it is starting. Non Paged pool starts to deplete gradually and reboots once everyday.

 

by: inbarasanPosted on 2007-02-12 at 08:53:22ID: 18516194

Oops. Read it as "No. It is not crashing while it is starting. Non Paged pool starts to deplete gradually and reboots once everyday"

 

by: cpc2004Posted on 2007-02-13 at 17:11:15ID: 18527723

Hi
One minidump is insufficient to find out the root cause. You have to provide 5 to 6 minidumps. If all the minidumps have the same symptom, we can confirm the culprit is McAfee AV. If you get different bugcheck and the stack trace are different, it is the symptom of hardware error (ie RAM, r M/B and etc) I search google using the timestamp of  4249ad5f and no hit.  Maybe you are first person in the world install Mcafee Anti Virus encounter this unusual bugcheck code 41. Probably the root cause maybe faulty ram.

20120131-EE-VQP-002

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