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8.1

The Terminal Services Active X control (mstscax.dll) does not match the version of the Client Shell.  What is going on?

Asked by andrewgarber in Microsoft Windows Operating Systems, Windows XP Operating System, Microsoft Operating Systems

Tags: terminal, activex, client, services, does

The Terminal Services Active X control (mstscax.dll) does not match the version of the Client Shell.
After you apply a Windows XP service pack, the remote desktop session fails
View products that this article applies to.
Article ID : 928055
Last Review : February 8, 2007
Revision : 1.0
SYMPTOMS
After you use Remote Desktop Client Control (Mstscax.dll) to make a remote desktop connection from a Microsoft Windows XP-based computer, the remote desktop session fails. This problem occurs after you apply Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) on a client computer.

For example, when you try to connect to a Microsoft Windows Storage Server 2003 R2-based computer that has Remote Desktop for Administration installed, you receive the following error message:
Remote Admin Connection
Remote Admin Web Connection ActiveX Control could not be installed. A connection cannot be made without a working installed version of the control. Please contact the server administrator.
The remote desktop connection then fails.
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CAUSE
This problem occurs when the Mstscax.dll file is not reregistered when the Windows XP service pack is applied.
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RESOLUTION
To solve this problem, run the Regsvr32.exe program to reregister the Mstscax.dll file. To do this, click Start, click Run, type regsvr32 %systemroot%\system32\mstscax.dll, and then click OK.

Still getting the Error Message?  The Terminal Services Active X control (mstscax.dll) does not match the version of the Client Shell.  
[+][-]11/02/07 08:42 AM, ID: 20201884Accepted Solution

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About this solution

Zones: Microsoft Windows Operating Systems, Windows XP Operating System, Microsoft Operating Systems
Tags: terminal, activex, client, services, does
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Solution Provided By: aramirezomni
Participating Experts: 1
Solution Grade: C
 
[+][-]11/02/07 09:17 AM, ID: 20202211Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

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