Can't get windows update to work
I have been cleaning a clients computer. Running Windows XP Pro. He had everything, malware, spyware, and viruses. I didnt want to wipe the drive and start over because of the number of programs I would have to install. I did a repair install.
Now the only thing that doesnt work is Windows update. I dont get any error codes, not when I do it from the Windows update site, the Microsoft Update site, or when updating after the update files have already been downloaded. Its trying to install the Windows installer 3.1.
It just says: Some updates could not be installed. And, The following updates were not installed: Microsoft Windows Installer 3.1 .
Thanks,
Al
Now the only thing that doesnt work is Windows update. I dont get any error codes, not when I do it from the Windows update site, the Microsoft Update site, or when updating after the update files have already been downloaded. Its trying to install the Windows installer 3.1.
It just says: Some updates could not be installed. And, The following updates were not installed: Microsoft Windows Installer 3.1 .
Thanks,
Al
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With apologies to Jonvee if his comment resolved the issue.
Chris B
Chris B
No apologies necessary Chris B :)
Be interesting though to see which does resolve the issue.
Be interesting though to see which does resolve the issue.
ASKER
Just got up after working too late last night. Will try these things immediately as I'm sick and tired of working on this computer. By the way, it's an ACER TravelMate 42000.
Thanks,
Al
Thanks,
Al
ASKER
Make that a Travelmate 4220.
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ASKER
Jonvee,
It was http://support.microsoft.com/default.aspx?scid=kb;en-us;943144. You got it. And am I glad. Have you ever worked on a customer problem you thought might outlive you? There must be an easier way.
Thanks to all,
Al
It was http://support.microsoft.com/default.aspx?scid=kb;en-us;943144. You got it. And am I glad. Have you ever worked on a customer problem you thought might outlive you? There must be an easier way.
Thanks to all,
Al
Al,
Good, glad you resolved it. Hope you 'find many easier ways' in the months ahead! Thanks.
Good, glad you resolved it. Hope you 'find many easier ways' in the months ahead! Thanks.
This file is named Wups2.dll.
Therefore, after the repair operation is complete, the registry entries that correspond to this file are missing.
It can be resolved by registering the Wups2.dll file.