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Safely Remove Hardware icon missing

Asked by x13 in Microsoft Windows Operating Systems, Miscellaneous Hardware, Windows 2000 Operating System

Tags: USB device remove

Hi Experts, I hope someone can help me with this.

I have Windows Server 2000 standard edition. I bought a new USB hard drive (Western Digital MyBook if it matters). I was logged in as a standard user when I plugged it in and got a message "you do not have sufficient rights to install hardware...." or similar. So I logged on as Administrator and was not prompted again to install the device; I had to do it via Control Panel > Add/Remove Hardware.

The device installed a driver OK (it was %WINDIR%/system32/usb.inf) but as it was installing I saw my "Safely Remove Hardware" icon disappear from the tray. (I also have a USB CD/RW drive). The icon did not come back.

My USB hard drive and my USB CD-ROM both show up in My Computer and both seem to function correctly. However, I cannot remove them.

Going to Start - Run - "Control.exe hotplug.dll" shows the Safely Remove Hardware dialog, but it is empty - previously it showed my USB CD drive.

If I simply unplug one of the devices, I get a message from windows reminding me that I should be using the "Safely Remove Hardware" option - so it is aware that the device is USB.

If I plug in another USB device, say, a flash drive - I get the "Safely Remove Hardware" icon in the system tray, but when I click the icon it only shows the flash drive, and NOT my USB hard drive or CD drive.

Please help, how can I get Windows 2000 to recognize my hotplug devices are hotplug again?
[+][-]10/31/09 02:03 AM, ID: 25708933Expert Comment

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[+][-]11/02/09 06:10 AM, ID: 25719386Author Comment

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[+][-]11/02/09 07:58 AM, ID: 25720525Expert Comment

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[+][-]11/04/09 09:25 AM, ID: 25741666Author Comment

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[+][-]11/04/09 09:33 AM, ID: 25741742Expert Comment

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[+][-]11/04/09 11:56 AM, ID: 25743231Author Comment

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[+][-]11/04/09 11:36 PM, ID: 25747407Expert Comment

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