Question

Vista - How to reset Documents Folder path

Asked by: jeffreywsmith

Hi Experts,

I'm trying to help get my daughter's laptop back to where it should be.  I have no idea how she did this, but using Vista Home Premium  (SP2), she has somehow got multiple Document Folders created and I can't use the "Start | Documents | Properties | Location | Move" facility to make this happen. When I use the "Select a Destination" dialog, it defaults, in the upper "root" box next to the Search box, to a folder called "Desktop", but I can see under that, in the "Tree" view below and thus navigate to, her folder ("Karla\Documents") which exists, I see a message saying "No items match your search" where the files would normally be, but click on the "Select Folder" button anyway, it just returns to the original "C:\Users\Owner\Application Data" Location where the Documents folder apparently resides, that was there when I started this process.  If I then override this supposed "Location" with "C:\Users\Karla\Documents" by typing it in instead of Browsing to it (or if I click the "Find Target" button with that override selected), I get an "Error Finding Folder -  "The folder "C:\Users\Karla\Documents" does not exist."  

If instead of accepting that default "root folder" of "Desktop, I click the "Previous Locations" drop down box next to that, and choose: "C:\Users", the Tree below opens to that location, but "Karla" is not listed as a User (even though she IS under the "Control Panel | Users".  Instead what I see is this folder called "Owner" and no other dedicated User folders are there (perhaps, interestingly (though after working on this all day, I am well beyond being interested in anything but fixing this mess), in the the "Control Panel | Users", there is no "Owner" listed there.

If it makes any difference, when I click on the  "Start | Documents icon", it takes me to an Explorer view that is labeled "Karla > Documents" which has only the "desktop.ini: file in it and which, if I click into the Address Bar, the  "Karla > Documents" ... resolves into "C:\Users\Owner\Application Data\Documents".

Also, there is a "Start | Karla" menu item, and clicking that takes me to where SOME of her apparent information resides though her "Karla | Documents" folder is empty (I actually started this process by trying to just move some of the files together from the different "orphaned" Documents" folders and then deleting the empty folders as I went but am not done with that entirely yet as the apparently orphaned "C:\Documents\Documents" folder is where I found most of the other stuff and I haven't deleted the "originals" there yet until I find out what is going on here).  But if I right-click on that menu item or, from Explorer view, on the Folder itself, there is strangely  no "Properties" item to select.

Also, the "Karla" folder has some little green folder icon with a little white, blue bordered square in the middle, instead of the yellow file folder icon I see on most other folders.

Somewhere along this tortuous path, I read a forum post that had me check the Registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

... where I found all of the entries pointing to the %USERPROFILE% root, but no entry for the "Documents" folder ... which I think is probably important ... (?)

Also, the source of confusion for me is another duplicate Documents folder found at "Users\Owner\AppData\Roaming\Documents" ... that I'm a little puzzled by ... this is my daughter's single-user laptop ... she doesn't interact with any servers or networks other than a wireless internet connection off a DLink router ... so why is there even a Roaming profile (or whatever it is) there?

Lastly, I do see on the  "Start | Documents | Properties | Location" tab, next to the "Move" button, a button that says "Restore Default" ... which sounds like what I want to do ... but at this point, I'm a little afraid to do anything for fear of messing things up worse.

Ok, lots of questions here but I'm hoping there's a common thread to most of them and  someone has passed this way and can help me sort it out.

Thanks for any insights!

Jeff

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Asked On
2009-11-04 at 14:20:02ID24872750
Topics

Microsoft Windows Operating Systems

,

Windows Vista

,

Microsoft Operating Systems

Participating Experts
2
Points
500
Comments
28

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Answers

 

by: joinaunionPosted on 2009-11-04 at 19:33:06ID: 25746538

What happens when you selet to restore previous version?Is the name of the computer the name of user?

 

by: jeffreywsmithPosted on 2009-11-04 at 19:57:58ID: 25746650

Hi joinaunion and thanks for posting.  I'm not sure what you mean ... by selecting "to restore previous version?" Do you mean a System Restore? If not, how do I attempt this?

Jeff

 

by: joinaunionPosted on 2009-11-04 at 22:05:04ID: 25747079

I,m sorry I mean" restore default"you said you noticed this button I just want to know what happens if you do this,if theres a error generated.

 

by: jeffreywsmithPosted on 2009-11-05 at 05:54:43ID: 25749417

Well, I was hoping to get some insight into what that "Restore Default" was supposed to do ... AND what it might do under the convoluted circumstances I've described BEFORE I do it ... and possibly mess things up even worse ... Any ideas about that?

 

by: jeffreywsmithPosted on 2009-11-05 at 11:33:19ID: 25753023

Bump? Anyone?

 

by: joinaunionPosted on 2009-11-05 at 12:08:37ID: 25753387

Restore default button will attempt to restore the default location of the folder.For example my documents location is C:\Users\Administrator\Documents I pressed restore button and it remained the same.If you prees the button and it changes write down location then click cancel then post location if it changed.

 

by: jeffreywsmithPosted on 2009-11-05 at 13:30:16ID: 25754253

Ok, I've got 4 apparently different Documents folders best explained in the attached Screen shots.doc file along with explanatory commentary.  Can you have a look at that and see if it helps make any sense as to what I'm dealing with?  Then if you still want me to do the Restore Default, let me know but since the only folder I can apparently do this with is empty, I'm not sure what that would do ...

 

by: jeffreywsmithPosted on 2009-11-05 at 14:26:06ID: 25754775

Ok, I had one last screen shot to update, and have done so in the updated "screen shots II.doc" file ... so you can ignore the previous one.  In case you may have already started looking at the earlier one, the only thing added was the last screen shot and this comment:

One, one more thing, when I click on Start | Documents, I get this screen shot, which when I click into the Address bar resolves to: C:\Users\Owner\Desktop\Documents\Documents

 

by: jeffreywsmithPosted on 2009-11-05 at 18:51:41ID: 25756261

So, just summing up then, how do I put Jack (or in this case, Karla) back together again, so that all applications will offer as their default "Save To" folder, the apparently standard Vista folder structure:

C:\Users\Karla\Documents\

... or if I'm missing the boat in this respect, please advise the way it should be ... and what I need to do to get things in synch.

Thanks!

Jeff

 

by: jeffreywsmithPosted on 2009-11-06 at 11:58:37ID: 25762501

Anybody?

 

by: MeretePosted on 2009-11-06 at 21:53:20ID: 25765152

I'd perform a startup repair
The users will have to learn not to mess with windows. They shouldnt lose any files but it will restore windows to it's default.
Then sort out the accounts.
How to automatically repair Windows Vista using Startup Repair
http://www.bleepingcomputer.com/tutorials/tutorial148.html

 

by: jeffreywsmithPosted on 2009-11-11 at 05:21:34ID: 25794764

Merete, thanks for posting. I'm sorry I haven't been staying involved in this but I've got multiple computers I'm dealing with, all having MS Update issues of some sort, like the laptop of this topic, it is having a problem with Windows Update repeatedly trying to restart the PC (in addition to the polluted Directory structure reported here). I took a look at the Startup Repair option you mentioned, but it requires a trip across town to get the original CD and I'd rather avoid that if I can.   So, while I am not 100% sure yet, since I've been contemplating an upgrade to Windows 7, I'm considering making that move as a way out of having to deal with both of these problems ... that said, I don't want to port any of these problems over to a W7 install, so will probably do some kind of clean install if I go that way ... just giving you an update ... if anyone has any thoughts about this "strategy", please let me know ... I'll come back to finish this once I know what I am going to do.

Thanks,

Jeff

 

by: joinaunionPosted on 2009-11-11 at 14:22:21ID: 25799790

You can try this right click a folder anyone then properties select security tab click advanced button then owner tab change current owner to administrators then click edit make sure the owner you selected is still there then put checkmark in replace owner on subcontainers and objects then click apply and ok to exit reboot 2 times then check your folders

 

by: jeffreywsmithPosted on 2009-11-11 at 17:46:26ID: 25800949

Ok, joinaunion, it sounds a little like voo doo but I'll give it a go ... ;--)

Jeff

 

by: joinaunionPosted on 2009-11-11 at 20:46:21ID: 25801602

lol

 

by: jeffreywsmithPosted on 2009-11-12 at 09:11:37ID: 25806441

Ok ... followed your suggestion (even re-booting twice in each of the user profiles I have on the machine).  not sure what I am supposed to see ... i.e., in terms of my problems. I seem to be cascading from one unfamiliar terrain to another here.   Most recently, after following your suggestion, I tried to download (using FireFox 3.0) a trial .exe application, specifying that the destination folder was one I located at "C:\Archived\Total Commander\" for example (and creating that last sub-folder on the fly), and it seemingly proceeds to a successful download.  Yet, when I use Computer to view that folder, it is empty.  I then check Permissions on the "C:\Archived" folder and ensure that my current User profile has Full Control, it doesn't, I change it so it does (though I think I've done this multiple times previously, in both User Profiles - both have Administrative privileges).  Then I close the Computer window and start another one, still the file is not there (however, if I switch to Internet Explorer 8, I am able to download to the same folder and actually see the file.  I have attached another "screen shots III.doc" (to THIS topic)  that hopefully depicts in pictures where I am at now better than I can say with words.  As background, the initial User ID on this laptop was "Karla" with Administrative privileges (but in Vista's apparent split identity, she is sometimes referred to as "Owner" under the Users Folder - this is the User Profile under which most of the initial problems surfaced.  Seeing the persistence of this problem, I started getting the idea that somehow her profile was corrupt, so I created a new one, "Kwak" (short for Karla with a K ;--), and copied all of the contents of "Karla's" individual sub-folders to "Kwak" (some files like desktop.ini were not copied).  For some reason, when I look under "C:\Users", I see Kwak but Karla is apparently represented only by "Owner".  All of the attached screen shots are taken while signed in under "Kwak's" profile and they tell a story of some of what I am seeing as I go along here.  Ultimately, I am wanting to move this laptop to Windows 7 but I've got 3 major issues:

1) The apparently corrupted folder/permissions associated with this machine, which is the subject of most of this email

2) A simultaneous problem with Windows Update repeatedly (dozen's of times now) trying to tell my I have to Restart my computer to complete updates.  I've traveled down as many roads on that issue as I have this one with no resolution in sight yet.

3) Why can't I see a program that Firefox apparently just let me download?   And yet, IE8 can apparently do correctly?

4) Lastly, I now notice that with Windows Photo Gallery, none of my daughter's extensive picture collection is visible.  Attempts to look at any of them produce the following error:  "Photo Gallery can't open this picture or video. The file appears to be damaged or corrupted."   Been going around the block on that one, too, for much too long.

So, I'm really tired of all of the dead ends I'm running into here and wanting to get to a solution that is going to last as easily as possible.  I know there is supposed to be a Vista>Windows 7 migration tool (Windows Easy Transfer, I think) that is really supposed to help make the migration a smooth one that transfers your Files, Programs and Settings ... but don't know if I ought to use it because of all the above errors I'm dealing with (don't want to replicate them there ...).  So am struggling with whether I ought to:

a) pull the plug (i.e., Remove) the Karla/Owner User profile, hope for the best that I won't transfer any bad Folder structure for the remaining Kwak User profile, and hope further that the new (upgraded) OS will cure the Windows Update issue, and then take advantage of the Windows Easy Transfer program? .... or

b) Back off everything I think she'd want to save, format the hard drive and do a clean install of W7 and re-install all her programs?

I know this question has morphed into many other issues that I am dealing with here and I'd be glad to post this whole migration issue as a separate topic with it's own points but also referencing this topic so Experts know there is more detail on those (earlier) issues here.  

As always,

I appreciate anyone's advice (voo doo or otherwise ... in fact, I'm about ready to try voo doo, if anyone can point me in the right direction ... ;--)

Jeff

 

by: joinaunionPosted on 2009-11-12 at 13:05:09ID: 25808927

Well the download issue may be due to firefox not being default browser you need to set it in default programs.

Whats really getting to me is the duplicate documents.I just fixed my computer from the same problem but due to my short memory problem(ahemmm).I'll keep digging to figure this out.

 

by: jeffreywsmithPosted on 2009-11-12 at 13:47:07ID: 25809327

> may be due to firefox not being default browser  

  - That's another issue - I installed Chrome under the original "Karla" profile but for all users, and am pretty sure I made it the default browser ... but I can't find it under the new "Kwac" profile, nor under "c:\Program Files" ... nowhere while signed in under the "Kwac" profile (yet it still shows up under the "Karla" profile).

That said, I initiated the download of that file from FF ... the FF Download window popped up, no errors generated ... just the file wasn't there.

This is ever more weird.  I just want to get home to Kansas and hope that W7 is a lot closer to it than Vista because this whole experience is leaving a very bitter taste in my mouth.  So, what is the best way for me to get there?

Jeff

 

by: joinaunionPosted on 2009-11-12 at 14:12:51ID: 25809552

Well I dont like to fly so I would be driving home but that may not work for you.:)
I have to goto work but I'll continue to think hard about your situation and get back to you.

 

by: jeffreywsmithPosted on 2009-11-12 at 14:47:44ID: 25809779

Well, thanks, JAA. I appreciate that.  I wonder if I shouldn't go ahead and do that alternate Topic ... this has certainly turned into a much bigger can of worms than the Topic title here suggests ... have to do it tomorrow cuz, yeah, I do have to be driving home ... (even thou I'd rather fly ;--)

Jeff

 

by: jeffreywsmithPosted on 2009-11-13 at 06:58:05ID: 25814391

As alluded to earlier, I just posted to a related Topic:

"Migration assistance from a whacked Vista Home Premium installation to Windows 7"

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_Vista/Q_24897743.html

... so feel free to chime in there, too, if you like ;--)

Jeff

 

by: jeffreywsmithPosted on 2009-11-20 at 15:19:17ID: 25875352

OK, I ended up  being so disgusted with Vista and not being able to resolve these issues correctly that I went ahead and did a clean install of Windows 7.  So far ... so good.  I'm awarding points for effort here ... not that I got resolution here ... but then I couldn't easily try everything either.

Thanks guys,

Jeff

 

by: jeffreywsmithPosted on 2009-11-20 at 15:21:33ID: 31650271

Difficult to grade this one ...

 

by: joinaunionPosted on 2009-11-21 at 01:37:47ID: 25877126

Sorry I was not around my dad had a heart attack and sorry we could not get your problem solved.

 

by: jeffreywsmithPosted on 2009-11-21 at 06:54:40ID: 25878159

I'm sorry to hear about your dad - hope he's on the mend ...

No problems with not getting a resolution here ... I seem to have run into a blizzard of intractable OS issues both with this Vista laptop and with an XP desktop that are both leading me to Windows 7 ... makes you wonder if this isn't "planned obsolescence" ... I'm going to risk a bet that W7 will be the most successful OS in MS history ... (probably both past and future ...).  I think I would have gotten to the same place anyway, JAA ... was probably just my stubbornness and anger at Vista that made me want to fix it first so I could make use of the Windows Easy Transfer.  But I got dissuaded from that by advice on my other post and just went with a clean install of W7.  By the time I got to that conclusion, it was (as you alluded), actually fixing it was pretty much a breeze ;--) ... you live, you learn ...

Jeff

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