mabo
asked on
problems with installing MS Office
I am trying to install MS office97 under win95 (again!) but this time the installation does not reach the completion stage....after copying all files to my hard drive it gives the message...Error writting Bdrintl.dll can not update registry .....I tried to delete the MSoffice directory and start from scratch but it still does not work and it gives me the above error message........
any suggestions?..........
any suggestions?..........
Do you have enough disk space ? On Win95 host disk also ?
Bdrintl.dll has probably not been "closed" yet.
Run scandisk to fix problems! as long as its not cross-linked files
you dont have to backup the corrections by scandisk!
-When done - reinstall MS office (remember to uninstall first in the "add/delete new applications.cpl" in the control panel
Best regards,
allan
Run scandisk to fix problems! as long as its not cross-linked files
you dont have to backup the corrections by scandisk!
-When done - reinstall MS office (remember to uninstall first in the "add/delete new applications.cpl" in the control panel
Best regards,
allan
ASKER
yes ..I have enough disk space ... 4.2GB to be exact....
I tried every trick...I cleaned the registery...I deleted all
orphan files..but still it gives me the same message .....
I tried every trick...I cleaned the registery...I deleted all
orphan files..but still it gives me the same message .....
1)
Dont delete the directory, use the uninstall facility in the "add/remove applications...in the control panel.
1.1) reinstall
2)
If you have tried policy editoren, please start the poledit and allow changes....
3) can you run: "regedit" and look at keys?
Dont delete the directory, use the uninstall facility in the "add/remove applications...in the control panel.
1.1) reinstall
2)
If you have tried policy editoren, please start the poledit and allow changes....
3) can you run: "regedit" and look at keys?
ASKER
keldove, how can I clean the registry by using the regedit?
I looked at it but it does not make sense ?...
any suggestions?.......
I looked at it but it does not make sense ?...
any suggestions?.......
ASKER
keldove, how can I clean the registry by using the regedit?
I looked at it but it does not make sense ?...
any suggestions?.......
I looked at it but it does not make sense ?...
any suggestions?.......
1) Check your HD by Scandisk.
2)How your HD(s) detected by BIOS ? (Normal, Large, LBA, Auto)
If Auto, try to catch table right before message 'Starting Win95'
and post here what type of HD and what PIO/DMA mode it use.
3) Enter DeviceManager (right-click on MyComputer -> Properties ->
DevManager tab) and check if any exclamation marks (yellow or red)
present. Post where, if any.
4) Check HD controller branch in DevManager, what devices are
listed here.
5) Enter \Windows\System folder and check for presence of Bdrintl.dll
If this DLL present, delete it manually, reboot. Press Ctrl-Alt-Del
and remove all tasks, except Explorer and SysTray. Try to install
MS-Office again.
2)How your HD(s) detected by BIOS ? (Normal, Large, LBA, Auto)
If Auto, try to catch table right before message 'Starting Win95'
and post here what type of HD and what PIO/DMA mode it use.
3) Enter DeviceManager (right-click on MyComputer -> Properties ->
DevManager tab) and check if any exclamation marks (yellow or red)
present. Post where, if any.
4) Check HD controller branch in DevManager, what devices are
listed here.
5) Enter \Windows\System folder and check for presence of Bdrintl.dll
If this DLL present, delete it manually, reboot. Press Ctrl-Alt-Del
and remove all tasks, except Explorer and SysTray. Try to install
MS-Office again.
Mabo:
1. DO NOT DELETE Bdrintl.dll !!! under any circumstances!
2. You do not need to change your hard disk controller or anything else.
3. Using the "Ctrl" "Alt" and "Del" keys, open the "Close Programs" dialogue box and close all running programs except for "Systray" and "Explorer.
4. Insert the Office 97 cd rom disk and run the install as normal, but run it as a full install.
5. If you have installed Internet Explorer 4.0 or 4.01, then let us know as there are a few changes that you will have to make to the setup procedure.
Let me know how you make out!
Dennis
1. DO NOT DELETE Bdrintl.dll !!! under any circumstances!
2. You do not need to change your hard disk controller or anything else.
3. Using the "Ctrl" "Alt" and "Del" keys, open the "Close Programs" dialogue box and close all running programs except for "Systray" and "Explorer.
4. Insert the Office 97 cd rom disk and run the install as normal, but run it as a full install.
5. If you have installed Internet Explorer 4.0 or 4.01, then let us know as there are a few changes that you will have to make to the setup procedure.
Let me know how you make out!
Dennis
ASKER
Dennis,
NOP!... it is still not working .....
there is an entry for MS office 97 in ADD/Remove box in control
panel but I could not remove it because I have already deleted
the MSoffice directory with everything in it by using windows
explorer and now I can not intall Ms office 97 again...
I closed everything except "systray" and "explorer" and I
tried to install MSOffice97 but again it failed and gave me the message " Bdrintl.dll was unable to register itself in the system registry" then "setup not successful"
when I search for it Bdrintl.dll was copied to msoffice/office/setup/ directory but somehow it could not
register itself in system registry....
any other suggestions?......
NOP!... it is still not working .....
there is an entry for MS office 97 in ADD/Remove box in control
panel but I could not remove it because I have already deleted
the MSoffice directory with everything in it by using windows
explorer and now I can not intall Ms office 97 again...
I closed everything except "systray" and "explorer" and I
tried to install MSOffice97 but again it failed and gave me the message " Bdrintl.dll was unable to register itself in the system registry" then "setup not successful"
when I search for it Bdrintl.dll was copied to msoffice/office/setup/ directory but somehow it could not
register itself in system registry....
any other suggestions?......
ASKER
There is one more thing I want to add to the above......
The first time I installed Ms Office 97 was from cd rom ie.
I selected to run the office application from cd rom instead
of copying all the files into my HD but now I want to install
Ms office fully to my HD because I need cd rom for something else
while I am running an office application.
The first time I installed Ms Office 97 was from cd rom ie.
I selected to run the office application from cd rom instead
of copying all the files into my HD but now I want to install
Ms office fully to my HD because I need cd rom for something else
while I am running an office application.
Swell Mabo, you didn't tell us that!
Okay then, install Office 97 this way then.
1. Using the "Ctrl" "Alt" and "Del" keys, open the "Close Programs" dialogue box and close all running programs except for "Systray" and "Explorer.
2. Insert the Office 97 cd rom disk, but don't use the autorun feature.
3. Click Start, Run and then type.......
D:\setup /R <enter>
This will reinstall the applications. We may have to uninstall everything once again after this is through to correctly register the shared programs. Do not use Windows Explorer to remove anything unless it's dos based and it does not have an uninstall feature or capability.
Let me know how you make out!
Dennis
Okay then, install Office 97 this way then.
1. Using the "Ctrl" "Alt" and "Del" keys, open the "Close Programs" dialogue box and close all running programs except for "Systray" and "Explorer.
2. Insert the Office 97 cd rom disk, but don't use the autorun feature.
3. Click Start, Run and then type.......
D:\setup /R <enter>
This will reinstall the applications. We may have to uninstall everything once again after this is through to correctly register the shared programs. Do not use Windows Explorer to remove anything unless it's dos based and it does not have an uninstall feature or capability.
Let me know how you make out!
Dennis
ASKER
I followed your instructions and it is still not working...
I did the following:
I installed MSoffice with run from CD-ROM option (because as I mentioned before the MSoffice directory was delelted by using explore and there was an entry for MS OFFice 97 in ADD/Remove box)
then I did the D:\setup /R
it reinstalled MS office successfully (ie. to run from CD ROM option only)
Then I used the Control pannel ADD/Remove to uninstall it, it was successful and MSoffice 97 was completely removed from my HD ie. there was no entry for it in the Control Pannel ADD/remove box.
Then I tried to install it but this time with Typical installation, but it failed and gave the same error message
"Bdrintl.dll was unable to register itself in the system registry" then "setup not successful"
So the main problem is:
if I install MSoffice97 with Run From CD-Rom then it is installed successfully and everything is OK.
But I need to install office 97 into my HD so if I do a typical or custom installation then it fails and gives the above Bdrintl.dll error.(I have no idea why?)
I have noticed one more thing:
when I uninstalled office97 and there was not any entry for it in the ADD/Remove box then at Run prompt I typed (just to see what happens)
D:\setup /R and it gave the error messages
1. "setup error 688, A command line option has been used, which is valid only in maintenace mode." (this is expected since there is no MS office 97 installed, am I right?)
2. "setup Error 723, setup was unable to read configuration information from the first section of setup file
C:\~MSSETUP.T\~MSSTFOF.T\o ff97Pro.st f" ( why do I get this error? the above directory and file does not exist since I uninstalled office97 and it removed everything. I think this means somewhere the information about the previous instllation is kept and this may corrupt everything?(just a guess!)
any other comments or suggestions?.....
I did the following:
I installed MSoffice with run from CD-ROM option (because as I mentioned before the MSoffice directory was delelted by using explore and there was an entry for MS OFFice 97 in ADD/Remove box)
then I did the D:\setup /R
it reinstalled MS office successfully (ie. to run from CD ROM option only)
Then I used the Control pannel ADD/Remove to uninstall it, it was successful and MSoffice 97 was completely removed from my HD ie. there was no entry for it in the Control Pannel ADD/remove box.
Then I tried to install it but this time with Typical installation, but it failed and gave the same error message
"Bdrintl.dll was unable to register itself in the system registry" then "setup not successful"
So the main problem is:
if I install MSoffice97 with Run From CD-Rom then it is installed successfully and everything is OK.
But I need to install office 97 into my HD so if I do a typical or custom installation then it fails and gives the above Bdrintl.dll error.(I have no idea why?)
I have noticed one more thing:
when I uninstalled office97 and there was not any entry for it in the ADD/Remove box then at Run prompt I typed (just to see what happens)
D:\setup /R and it gave the error messages
1. "setup error 688, A command line option has been used, which is valid only in maintenace mode." (this is expected since there is no MS office 97 installed, am I right?)
2. "setup Error 723, setup was unable to read configuration information from the first section of setup file
C:\~MSSETUP.T\~MSSTFOF.T\o
any other comments or suggestions?.....
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ASKER
Oh YES!.......it finally worked....everything is running fine...
Thanks Dennis...I really appreciate your help....
and once again thank you .... you are a genius! :)
Thanks Dennis...I really appreciate your help....
and once again thank you .... you are a genius! :)
I successfully loaded Office97 by the following steps:
1) Used 'Start' and 'Run' to load office.
2) Loaded using 'Run from CD' option.
3) Click 'OK' on the missing 'MSO97.DLL' message.
4) Used 'Start' and 'Run' to reload office.
5) Setup starts in maintenance mode - selected uninstall.
6) At the end, you will be asked to reboot.
7) Used 'Start' and 'Run' to reload office.
8) Picked 'Typical' installation, did not want olds files deleted.
9) Click 'OK' on the missing 'MSO97.DLL' message.
10) Copy 'CD drive':\Office\MS*.DLL
to C:\Program Files\Microsoft Office\Office\MS*.DLL
Office 97 was working...
1) Used 'Start' and 'Run' to load office.
2) Loaded using 'Run from CD' option.
3) Click 'OK' on the missing 'MSO97.DLL' message.
4) Used 'Start' and 'Run' to reload office.
5) Setup starts in maintenance mode - selected uninstall.
6) At the end, you will be asked to reboot.
7) Used 'Start' and 'Run' to reload office.
8) Picked 'Typical' installation, did not want olds files deleted.
9) Click 'OK' on the missing 'MSO97.DLL' message.
10) Copy 'CD drive':\Office\MS*.DLL
to C:\Program Files\Microsoft Office\Office\MS*.DLL
Office 97 was working...