Question

Getting error 0x000000e when restoring windows 7 image

Asked by: oipunx4life

I am trying to make an image of windows 7 for my company.  When I restore it on my laptop, it keeps getting the error 0x000000e, saying that it won't boot.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-10-21 at 07:52:28ID24830778
Tags

norton ghost

,

windows 7

Topic

Windows 7

Participating Experts
4
Points
500
Comments
34

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. problems with restoring images
    i use true image 7.0 to create and restore images i receive error messages after restoring the right image on the same pc (no hardware change) that the hal file is corrupted or not present another image restore receives the same error has someone an idea what must be done to ...
  2. Image to be taken in laptop
    Hi, We have different types of laptops diffrent brands and configuration it is a very hectic job to install all softwares every time the laptop crashes or installing new laptops we have a image software but this does not work in laptops as the required drivers are not presen...
  3. Image and restore a hard drive
    My question is: Can you take an image of a partition (not the whole disk) and restore that partition onto a USB2.0 based 2.5 inch IDE drive effectively creating a complete copy of your OS drive? Recomended imaging software? any pitfalls? My thinking is: Take a ghost image of...
  4. Creating a disk image that can be booted and restored from …
    I have a laptop with a dual boot vista/xp setup. I would like to create an image of this laptop. I have some experience of ghost and acronis true image. I would like to be able to span the image file over several DVD. I would also like to make the disks so that I can inser...
  5. Laptop boots with several errors after a Norton Ghost imag…
    Lust thought I would throw this on out there for anyone who might have experienced this. I had a user who restored his laptop's image with Norton Ghost. After doing so, his machine would blue-screen on boot. I was able to fix this by running a chkdsk from a CD, but after I go...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: PeteLongPosted on 2009-10-21 at 08:02:49ID: 25624651

are you using the 16 or the 32 bit version of ghost?  have you tries using ghost and WDS? you might stand a better chance http://www.petenetlive.com/Tech/Windows/WDSGHOST/WDSandGHOST.htm

Some versions were not compatible with Vista http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2007174242705198 are you sure W7 is supported?

 

by: NelsonTorresPosted on 2009-10-21 at 08:03:10ID: 25624654

are you transferring the image to identical computers.  If the hardware is different it may be the reason why it dosnt work

 

by: oipunx4lifePosted on 2009-10-21 at 08:06:09ID: 25624693

I am using ghost 8.3.0.1, I think.  Don't know if it is 16 or 32 bit.  I would guess 32 bit.  I am transferring the image to the exact same machine that I make the image from.

 

by: NelsonTorresPosted on 2009-10-21 at 08:11:13ID: 25624744

try acronis instead of ghost. its much more reliable and robust.  You have an option to create a boot disk once its been installed.  Free trial available

http://www.acronis.com/homecomputing/products/trueimage/

 

by: oipunx4lifePosted on 2009-10-21 at 08:12:09ID: 25624753

Thanks, but my boss doesn't give me that option.  I need help with ghost only.  I'm sure there is a simple fix for this.

 

by: NelsonTorresPosted on 2009-10-21 at 08:15:59ID: 25624797

from what ive read online, that error is associated with norton ghost 14 which does not support vista or win7

 

by: oipunx4lifePosted on 2009-10-21 at 08:16:44ID: 25624807

well, i'm not lying to you.  I'm using version 8

 

by: NelsonTorresPosted on 2009-10-21 at 08:19:05ID: 25624826

Ghost 8 was released in 2003 and will not support vista or win7.

 

by: oipunx4lifePosted on 2009-10-21 at 08:19:36ID: 25624830

i ghosted a vista machine recently

 

by: NelsonTorresPosted on 2009-10-21 at 08:20:28ID: 25624844

i think it may be time to sit with your boss and request new software :)

 

by: oipunx4lifePosted on 2009-10-21 at 08:20:55ID: 25624848

thanks for the advice.  Next.  

 

by: NelsonTorresPosted on 2009-10-21 at 08:24:03ID: 25624881

suit yourself but heres a thread that may interest you.  They cant even get ghost14 working

http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/b098c487-03ba-455c-9d7b-9f65f9072c03

 

by: oipunx4lifePosted on 2009-10-21 at 08:26:49ID: 25624920

I don't have the options you are suggesting.  If you can't help me.  Please stop worrying about it.  I need help with what I have to work with.

 

by: noxchoPosted on 2009-10-21 at 14:08:26ID: 25628472

Can you tell me if you are trying to restore from backup to the same machine or different hardware configuration?

 

by: oipunx4lifePosted on 2009-10-22 at 06:34:05ID: 25633936

I am restoring to the exact same machine that I backed up the image from.  See earlier post.  Basically, It isn't saving the 100 MB Service partition.  I think there is something in "options" i'm supposed to change to.

 

by: noxchoPosted on 2009-10-22 at 06:41:57ID: 25634034

Then your problem is in the fact that 100MB partition has Boot folder of Windows.
Copy manually this folder from 100MB partition to C: drive.
Then backup and restore machine. After that you will need to boot the PC from Windows DVD and run Repair. So it could update boot sector of C: drive. Since then it boots. I reproduced the problem and it is exactly in 100MB partition.

 

by: oipunx4lifePosted on 2009-10-22 at 07:22:10ID: 25634530

I can do all that without copying the partition to the C drive.  The point of making an image is to have it ready to go once it's been transferred to a new system.  

I got it to work, if I do a local ghost to a hard drive, from Disk to disk.  The only problem is it has to save the entire drive, including unpartitioned space, which makes it a huge file.  

 

by: noxchoPosted on 2009-10-22 at 07:29:55ID: 25634631

If you have partitioning software at hand available, delete 100MB drive then run the PC from Windows installation DVD and run repair.
After that create the ghost image and restore it. This will correct the problem of boot 100MB.

 

by: mikeadaPosted on 2009-10-22 at 07:45:57ID: 25634830

 

by: oipunx4lifePosted on 2009-10-22 at 13:36:52ID: 25638718

So, how do you re-image a machine with the windows backup?

 

by: oipunx4lifePosted on 2009-10-22 at 14:06:30ID: 25639035

I tried booting to partition magic, but it didn't see the service partition.

 

by: noxchoPosted on 2009-10-22 at 14:25:13ID: 25639207

Partition Magic will not see it.
I used Paragon Drive Backup - Volume Explorer to copy out the data from service partition.
You can do it easily with trial version: http://www.paragon-software.com/home/db-professional/

 

by: noxchoPosted on 2009-10-22 at 14:28:36ID: 25639231

First copy the folder to system partition.
Then make sure you have install DVD of Windows.
Then in Drive Backup 9 delete 100MB partition.
Then restart the machine from Windows DVD and perform Repair. Otherwise it will not boot. After repair boot to Windows.
Since then create backup of system partition and restore it when needed.

 

by: oipunx4lifePosted on 2009-10-22 at 14:35:33ID: 25639300

Where do I copy the folder to in the system partition?

 

by: noxchoPosted on 2009-10-22 at 14:46:23ID: 25639405

Just to C: root. No specific location. In correctly installed partition it looks like C:\Boot
Note, you will need to update boot sector via Repair option from Windows install DVD as mentioned above.

 

by: oipunx4lifePosted on 2009-10-23 at 06:22:31ID: 25644106

When I open up "Volume Explorer" there is only one partition.  The 100 MB service partition is not showing up.

 

by: noxchoPosted on 2009-10-23 at 08:09:59ID: 25645148

Can you take a screen shot of opened Drive Backup with disk layout? Then post it here please.

 

by: oipunx4lifePosted on 2009-10-23 at 08:13:48ID: 25645197

here you go

 

by: noxchoPosted on 2009-10-23 at 08:21:34ID: 25645287

Hmm, your Boot folder is on place.
Any chance to get the same screen capture from Windows Disk Management?

 

by: oipunx4lifePosted on 2009-10-23 at 08:24:01ID: 25645316

hjjh

 

by: noxchoPosted on 2009-10-23 at 09:38:14ID: 25646057

Can you take image with Drive Backup of system partition and restore it using same Drive Backup?
Trial is fully functional so one more test would be useful.

 

by: oipunx4lifePosted on 2009-10-26 at 09:13:41ID: 25663789

Ok, so nothing here is working.  I am deleting this thread.  I will be posting another thread as to opinions on what is the best software to upgrade to for network backups.  

 

by: oipunx4lifePosted on 2009-10-28 at 10:55:48ID: 31643985

sa

 

by: PeteLongPosted on 2010-05-05 at 09:01:23ID: 32644850

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...