Question

Blue Screen Windows 7 - Memory_Management 0x0000001a

Asked by: jllabs

I am setting up a new system and I am having a periodic BlueScreen indicating a Memory Management issue.  Have not picked up on a definite pattern as to when the BlueScreens occur, yet.  Below is a copy of the Blue Screen info:

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      1033

Additional information about the problem:
  BCCode:      1a
  BCP1:      0000000000003452
  BCP2:      000000000E7E5000
  BCP3:      FFFFF700010B1E70
  BCP4:      B2D0000164B9BC46
  OS Version:      6_1_7600
  Service Pack:      0_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\110609-16660-01.dmp
  C:\Users\<Name>\AppData\Local\Temp\WER-260318-0.sysdata.xml

The system is as follows:
  MB: ASUS P7P55 WS (BIOS 0403)
  CPU: Intel i7-860, 2.8GHz
  MEM: 4 DIMMs - G SKILL F3-12800CL9-2GBNQ for a total of 8GB
  OS: Windows 7, 64 bit.

In reviewing the manuel for the MB I found a note that "Due to Intel spec definition, X.M.P. DIMMs and DDR3-1600 are supported for one DIMM per channel only."  Not sure if this is an issue and presently running on only 2 DIMMs at the present time and waiting to see if the problem persists.  There are also two BIOS updates since the version on my MB.  Not sure if that may help.

I also ran MemTest86 before removing 2 DIMMs no problems after 2 passes.  Will run more passes as time allows.

Any input as to the possible problem would be appreciated.

Thanks

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Asked On
2009-11-06 at 18:53:13ID24879868
Topic

Windows 7

Participating Experts
3
Points
500
Comments
19

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Answers

 

by: centervPosted on 2009-11-06 at 18:59:15ID: 25764789

I would most definitely upgrade the bios especially if related to win7 before going any further.

 

by: centervPosted on 2009-11-06 at 19:01:13ID: 25764791

Also check that you're installing the mem modules as specified by mobo builder.

 

by: jllabsPosted on 2009-11-06 at 19:53:45ID: 25764910

I will update the bios in the AM and see how that goes.

  According to the manual the memory I have is supported using  1 module inserted into any slot, 1 pair inserted into channel A1/B1 or A2/B2 slots (Blue or Black) or 2 pair inserted into all four slots.  I originally had all four modules in and now I am running on only one pair in A1/B1.

 

by: vallisPosted on 2009-11-06 at 19:56:31ID: 25764917

I had similar problems when I switched to 64-bit a year or so back.

See here:
http://www.experts-exchange.com/Hardware/Components/Memory/Q_23298887.html

Paricularly the comments from garycase.

 

by: hopeleoniePosted on 2009-11-07 at 00:52:48ID: 25765491

any mini.dmp's? if yes post it here. vhange the extension to .txt from .dmp

 

by: jllabsPosted on 2009-11-07 at 06:06:56ID: 25766365

Here is the mini dump for the event above...

I did update the BIOS this morning and I am still running on only two modules of memory.  No Blue Screen yet but as stated before I have not noted a pattern to as when the Blue Screen occurs.


 

by: jllabsPosted on 2009-11-07 at 06:12:32ID: 25766385

Sorry, here is the one for the event above... I believe both were from the same type of error,

 

by: hopeleoniePosted on 2009-11-07 at 07:15:04ID: 25766551

VISTA_DRIVER_FAULT with OUTLOOK.EXE.

all drivers up to date? ( check with: http://driveragent.com/scan.php?fn=plugin )
all software (specially office and os) up to date?

 

by: jllabsPosted on 2009-11-07 at 15:02:32ID: 25768496

All drivers are up to date for windows and office.  Still have not had a blue screen since removing two memory modules.  Planning on running for a few days and then switching the two modules to see if the problem returns.  If not will try all four again to see if the Blue Screen returns.

hopeleonie, what do you use to view the minidump files?

 

by: hopeleoniePosted on 2009-11-11 at 02:14:24ID: 25793676

a special program from our company. but microsoft  is also offering some for free.

 

by: jllabsPosted on 2009-11-11 at 05:40:58ID: 25794928

Another follow up.  I have all 8GB of memory modules back in and it has been running fine for a full 24 hours.  I probably just jinxed myself and the blue screen will show up after I hit the submit button.  I did update the BIOS to the most recent version and also removed and reseated the memory modules.  We will see of the next few days.

 

by: jllabsPosted on 2009-11-18 at 13:08:01ID: 25854832

Another Blue Screen today... MiniDump is attached.  I had just logged onto the system after a startup and was in MS Outlook

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      1033

Additional information about the problem:
  BCCode:      24
  BCP1:      00000000001904FB
  BCP2:      FFFFF88003346858
  BCP3:      FFFFF880033460B0
  BCP4:      FFFFF80002C95112
  OS Version:      6_1_7600
  Service Pack:      0_0
  Product:      256_1

 

by: jllabsPosted on 2009-11-18 at 13:30:54ID: 25855088

And again...

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      1033

Additional information about the problem:
  BCCode:      24
  BCP1:      00000000001904FB
  BCP2:      FFFFF88003346858
  BCP3:      FFFFF880033460B0
  BCP4:      FFFFF80002CE0112
  OS Version:      6_1_7600
  Service Pack:      0_0
  Product:      256_1

 

by: hopeleoniePosted on 2009-11-18 at 16:12:49ID: 25856457

Can you test your harddisc ram and cpu for errors with: http://www.ultimatebootcd.com/ ?
Memory Tests with: Memtest86
CPU Tests with: CPU Burn-in, Mersenne Prime Test & StressCPU
Hard Disk Diagnostic with: your Hard Disk Manufacturers tool. (Drive Fitness Test (IBM/Hitachi) works with most)
If evrything passes, I would try removing all of your component down to just the cpu and ram and see if that helps.

 

by: jllabsPosted on 2009-11-24 at 06:30:59ID: 25897378

I have run every test I can find Memory, CPU, GPU, HD....  Nothing... Everything is working/tests fine.  

As for hopeleonie's recommendation to strip down to just the cpu and ram - the blue screens are not persistent or repeatable.  They will randomly appear, although typically twice, and then not occur again for along time - i.e. week(s).

hopeleonie - was there anything in the last two minidumps?

 

by: hopeleoniePosted on 2009-11-24 at 09:55:51ID: 25899580

nothing special in minidumps.

send me your system & application logs to hopeleonie@besonet.ch

 

by: jllabsPosted on 2009-12-04 at 12:08:06ID: 25975299

I am still working on this problem.  I seam to be getting more BSD's the past few days and the BCCodes are all over the place.  I ran Memtest86+ again this morning when I left for work and upon return had many errors listed.  The errors were from Test 6 - Moving Inversion and test - 7 Random Number Sequence.  In the 5000MB and 6000MB range. All were Error Bits "00010000".   I powered down the computer and I swaped the DIMM's in A1 and A2.  I hope to see more errors and a change in the memory range or error bits.  We will see...  

 

by: jllabsPosted on 2009-12-05 at 06:42:36ID: 25979232

Memtest86+ ran for almost 10 passes last night and not a single error...

This is getting frustrating.  I was really hoping to pick up a bad memory stick and a possible solution to the problems I have been encountering.  It could have been a poorly seated memory stick but I am expecting to have more issues soon.  

hopeleonie - I have not had a chance to export the system and application logs yet but will try to get those to you this weekend.

 

by: jllabsPosted on 2009-12-09 at 17:13:22ID: 26014345

Found a solution.  I had also been emailing the memory manufacture and they came up with the most probable cause and solution.  The ASUS P7P55 WS has a AI Overclock Tuner that will automatically adjust the BIOS memory configuration to get optimal performance.  The problem is sometimes it was setting values that were unstable.  By manually setting some of these values to a fixed value,  that instability is less likely.  Below is a list of settings that were recommended to be set manually.  NOTE - The values listed below are for the ASUS P7P55 WS motherboard and G.SKILL F3-12800CL9D-4GBNQ memory I am using in my system.  SETTINGS AND OPTIONS WILL BE DIFFERENT FOR DIFFERENT MOTHERBORDS AND MEMORY.  

AI Overclock Tuner - Manual
CPU Ratio Setting - 21.0
BCLK Frequency - 133
DRAM Frequency - DDR3-1600MHz

DRAM Voltage - 1.60V
CPU PLL Voltage - 1.90V

DRAM Timing Control (submenu)
CAS Latency - 9
RAS to CAS Delay - 9
RAS PRE Time - 9
RAS ACT Time - 24

DRAM Timing Mode - 2N

All others can be AUTO

I hope this is the perminate fix and that this information can help others with simular problems.  Points divided among all those you helped.  Thanks again to everyone here at experts-exchange...

20120131-EE-VQP-002

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