Windows 7 Dual Monitors not available when RDP'ing
I have a firm that has been using Remote Desktop to connect to their PC's. Early last year I installed the RC for Windows 7 on several of these machines. All the firm's PC are equiped with dual monitors. Several users have dual monitors on their home PC's, which I also install the RC Windows 7. All these users were able to use both monitors when they logged in remotely. Since then however I've rebuilt these computers with Windows 7 Pro, volume license. Nothing else has changed. Now however, when we log on from a remote PC with dual monitors we only get the RDP session on one monitor. The other monitor has the user's local screen. I've checked that "use all monitors" is checked.
Any ideas?
Thanks in advance
Regards, Steven
Any ideas?
Thanks in advance
Regards, Steven
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks for all the input and sorry for the delay in responding. This is three different computers, two different display adapters. Don't remember what they are and I'm not onsite but it's odd that none of the three can see the others dual displays.
I'm continuing to research, most odd. I MIGHT have to purchase an incident from Microsoft but I'm pretty sure that I'll get a refund as it should work.
More details later.
Regards,
Steven
I'm continuing to research, most odd. I MIGHT have to purchase an incident from Microsoft but I'm pretty sure that I'll get a refund as it should work.
More details later.
Regards,
Steven
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Thanks for the info Steven - I ran into the following on technet concerning 2008 R2 Server - Specifically about 2008 R2 Multi-Mon RDP, no KB article yet or fix, but there is a bug with it they are working on too.
http://social.technet.microsoft.com/Forums/en-US/windowsserver2008r2rds/thread/4d06278f-e0f4-4f8e-a8e1-3697ee967ef4
--------------------------
Hello,
We've received a response from Microsoft about this issue for thoose who are interested:
As discussed, I received communication from the escalation team - this is currently a bug in 2008 R2:
Problem Description : getting access denied when trying to shadow user RDP sessions.
Symptom
The error message "Access Is Denied" is displayed by Remote Desktop Services Manager when attempting to Remote Control a session when either the admin session or the session that you are attempting to remote control was started with the /multimon switch.
Cause
Sessions started with the /multimon switch cannot be remote controlled, however the error message displayed should not be "Access is Denied".
Resolution
This behavior is by design. To remote control a session, connect without using the /multimon switch.
Bug WinSE DCR 308237 and KB article 979526.
*** The Resolution indicates a that a standard RDP session will work. This works for you but of course is not the same thing. You can check back to that KB periodically to see if the fix is released. It should be produced in the form of a hotfix you can download and install.
Apologies that I could not bring good news for you. I hope for a quick release of the hotfix so you can begin using this functionality.
Kind Regards,
Microsoft team
--------------------------
http://social.technet.microsoft.com/Forums/en-US/windowsserver2008r2rds/thread/4d06278f-e0f4-4f8e-a8e1-3697ee967ef4
--------------------------
Hello,
We've received a response from Microsoft about this issue for thoose who are interested:
As discussed, I received communication from the escalation team - this is currently a bug in 2008 R2:
Problem Description : getting access denied when trying to shadow user RDP sessions.
Symptom
The error message "Access Is Denied" is displayed by Remote Desktop Services Manager when attempting to Remote Control a session when either the admin session or the session that you are attempting to remote control was started with the /multimon switch.
Cause
Sessions started with the /multimon switch cannot be remote controlled, however the error message displayed should not be "Access is Denied".
Resolution
This behavior is by design. To remote control a session, connect without using the /multimon switch.
Bug WinSE DCR 308237 and KB article 979526.
*** The Resolution indicates a that a standard RDP session will work. This works for you but of course is not the same thing. You can check back to that KB periodically to see if the fix is released. It should be produced in the form of a hotfix you can download and install.
Apologies that I could not bring good news for you. I hope for a quick release of the hotfix so you can begin using this functionality.
Kind Regards,
Microsoft team
--------------------------
ASKER
An update....
Microsoft refunded the $259, client did the Windows Anytime Upgarde to Ultimate and all is well in the kingdom, the Queen is happy again.
Thanks to all for their help!
Regards,
Steven
Microsoft refunded the $259, client did the Windows Anytime Upgarde to Ultimate and all is well in the kingdom, the Queen is happy again.
Thanks to all for their help!
Regards,
Steven
ASKER
Funny that this used to work. Only thinh=g that's changed is beta RC W7 Ultimate to W7 Pro. This wasn't upgrades, done from formatted hard drive. No GPO's were changed. (They're in a SBS 2003 domain) I checked all GPO's and nothing that I can see reference RDP/ Terminal Services in any way.
Regards,
Steven