Solved: User profile fails to be created upon login | Experts Exchange

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bulldogsdad🇺🇸

User profile fails to be created upon login

A network user who has had no issues suddenly received the error message that the user profile service coudl not load their user profile and they would be using a temp profile. After searching the EE database, we have since deleted this user from the laptop,as well as, from the registry using the prescribed fixes.

Now when the user logs into the laptop, the same error occurs, and the temp profile gets created but the user does not.

How can we get this user to log back onto this laptop and have their network user profile created.

Event ID's 1511 and 1515 are present in the event log as well but no others.

I thank you all in advance for your assistance.

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Try this I believe this will help:

http://www.eventid.net/display.asp?eventid=1509&eventno=2343&source=Userenv&phase=1

acl-puzz🇮🇳

How about if any other user say user100 login on this computer does it produce same error? if it says the same then you need to reset this computer account in domain by right clicking on it or simply re-join this pc to domain

bulldogsdad🇺🇸

ASKER

To acp-puzz:
Good advice, and your instincts are correct...no matter what network user i try to login with it tells me the "user profile service failed the login. User profile cannot be loaded"
I am in the process of removing this PC from the domain and rejoining.
Will add another post as soon as it is completed and i test with a login.
Thanks!

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acl-puzz🇮🇳

see this also

https://www.experts-exchange.com/questions/26103268/User-Profile-won't-load-up-PLEASE-HELP.html

bulldogsdad🇺🇸

ASKER

ACL-PUZZ
That was it! Now i guess the magic questions is why did that happen out of nowhere?
Another MS mystery ;)
Thanks again for being so quick!

TP

acl-puzz🇮🇳

I cant guess the exact reason from here but possible reason would be improper logoff/logon (failed ones) improper shutdown if something interfere between session management sub system and LSA then these weird things can happens one possible reason is also mentioned in the link within above link

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bulldogsdad🇺🇸

ASKER

Okay..stop the presses...that did not work......still will not create the user profile......the first user did not error out until after i checked to see if hte user was acutally created...it wasn't..and now any other domain user gets the same error as in the previous comement "user profile service failed the login. User profile cannot be loaded"

Sorry about jumping the gun....any other ideas?!

acl-puzz🇮🇳

try this http://support.microsoft.com/kb/947215

bulldogsdad🇺🇸

ASKER

I did that KB already.....the only two SID's left in the list are the two local profiles which work fine.....it is only the domain profiles.

I know it is not a group policy as i set those.
Anything else?

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acl-puzz🇮🇳

Yes sure

Try these softwares CCleaner (check all boxed in "Windows" tab) Tits an junk cleaner there might be some junk on that pc system drive that is causing these profiles to load

and use this tool also http://download.cnet.com/Advanced-SystemCare-Free/3000-2086_4-10407614.html

i used it many times and it solved many weird registry problems

it wont take much time to try above :)

bulldogsdad🇺🇸

ASKER

With the ASC is there anything in particular you want me to run?

acl-puzz🇮🇳

run with default settings it shold be ok with it just click on care button and reboot pc also try rejoin this pc to domain after rebooting and then try login!

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bulldogsdad🇺🇸

ASKER

Still NG...ran the car and the CC Cleaner..all is good...removed from domain...rebooted....same issue will NOT create the user. Same error as in previous comments.
This is a good one!

acl-puzz🇮🇳

i know its easy to think for anyone but i"ll still ask all computer can login to domain or not? nd which server u have win2008 or win2k3-r2?

bulldogsdad🇺🇸

ASKER

Great question, but yes the rest of the domain is fine...it is just this laptop (which is mine :)).
I also have a desktop which the profile logs into without an issue.
I was thinking about renaming the laptop; removing all DNS entries of the existig name and removing the pc from the domain by deleting it from AD users and computers. Then rejoin the domain and try that.
Your thoughts?

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acl-puzz🇮🇳

" (which is mine :))." lol

Yes its an can be good idea but name mapping i mean dns stuff wont hurt user profile creation can this pc login a user roaming profile?

bulldogsdad🇺🇸

ASKER

We do not use roaming profiles. Sorry.

acl-puzz🇮🇳

ok but it would cross check that this computer can exchange everything with AD just make an trial user and setup roaming profile for him using below link(in case you need it)

http://www.youtube.com/watch?v=brzFi9KW5c4

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bulldogsdad🇺🇸

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OK...i am creating a new user with the roaming profile now...will keep you posted.

bulldogsdad🇺🇸

ASKER

Even with roaming profile NG.....same error as previous comment

acl-puzz🇮🇳

Hi,

can you telnet to AD ip like this and does it shows you an blinking cursor?

telnet 192.1.68.1.1 389

telnet 192.168.1.1 88

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bulldogsdad🇺🇸

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Telnet does respond with a blinking cursor on both accounts.

acl-puzz🇮🇳

that means this pc cant see AD"s LDAP+kerberos and this can be an vital reason of this error! try to heck what is blocking it whether it is outbound direction from this laptop or inbound direction on AD for this pc

acl-puzz🇮🇳

sorry a typo its *check not heck

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bulldogsdad🇺🇸

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When using telnet from any workstation i get connection refused....we do not have any firewalls turned on the local machines.
Besides....this happened all of a sudden....in the early morning i was logged in and then after lunch when i logged back in the problem was here.
I still get Event ID 1505 and 1511.......looks like it is time to re install.

acl-puzz🇮🇳

"When using telnet from any workstation i get connection refused....we do not have any firewalls turned on the local machines."

its quite unusual for me becoz every client need these ports to authenticate see the bottom of this page

http://technet.microsoft.com/en-us/library/dd772723(WS.10).aspx

did urs try usr idea in comment id 33343879 ?

acl-puzz🇮🇳

and also i would love to check this computer"s system file for sanity using sfc /scannow see how it goes
;-)

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bulldogsdad🇺🇸

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I already renamed the laptop and dropped from domain and then re-added...to no avail.
Running sfc /scannow as i write this. Will post results when it is done.
If telnet is successful....what type of prompt should i receive?

acl-puzz🇮🇳

simply an blinking cursor that tells u can see an particular port "open" on server from yours end

bulldogsdad🇺🇸

ASKER

Attached is the log file for the sfc
CBS.log

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bulldogsdad🇺🇸

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Then my apologies...if i telnet to port 389 on the server i get a blinking cursor......

acl-puzz🇮🇳

ok i saw log file it appears it repaired some files how it is after rebooting this laptop still same?

bulldogsdad🇺🇸

ASKER

NG

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ASKER CERTIFIED SOLUTION

acl-puzz🇮🇳

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acl-puzz🇮🇳

wait how about using system restore was this pc used to work properly anytime before?

bulldogsdad🇺🇸

ASKER

NO restore point!!! i already covered that one ;)
Reinstall it is.........
it is really too bad that this issue is this widesrpead. There were so many articles on the web on how to fix it....except when no sid with a .bak exists.
MS should really be ashamed!!!
Thanks for the help.
I will award points just for being a sanity check :)

acl-puzz🇮🇳

Thanks and iam sorry that i could only dig this much from here...

and yes microsoft must resolve this issue ..but y they would as they are busy in counting $$!!

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Windows 7

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Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.