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windows 7 printer spooler crashing
One of 10 Windows 7 workstations at one of my sites has a crashing print spooler.
The client called me saying they cannot see their printers and can't print. I thought it was a simple print spooler/printer drive bug.
2 1/2 hours later I'm still looking for a solution.
System passes sfc check.
This is the error:
Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7aa85
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc0000374
Fault offset: 0x000c380b
Faulting process id: 0xc1c
Faulting application start time: 0x01ccd79ffdd38a08
Faulting application path: C:\Windows\System32\spools
Faulting module path: C:\Windows\SYSTEM32\ntdll.
Report Id: 836ac0d8-4393-11e1-90f0-2c
I have uninstalled the printers and PDF writers that I can via their Remove Program listings.
This computer had multiple Toshiba copiers, PDF writers, HP plotters configured on it.
I can start the service, but as soon as I interact with the Devices and Printers screen it stops. So I can't delete the printers via Devices and Printer, nor via the printermanagement msc.
Ideas?
The client called me saying they cannot see their printers and can't print. I thought it was a simple print spooler/printer drive bug.
2 1/2 hours later I'm still looking for a solution.
System passes sfc check.
This is the error:
Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7aa85
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc0000374
Fault offset: 0x000c380b
Faulting process id: 0xc1c
Faulting application start time: 0x01ccd79ffdd38a08
Faulting application path: C:\Windows\System32\spools
Faulting module path: C:\Windows\SYSTEM32\ntdll.
Report Id: 836ac0d8-4393-11e1-90f0-2c
I have uninstalled the printers and PDF writers that I can via their Remove Program listings.
This computer had multiple Toshiba copiers, PDF writers, HP plotters configured on it.
I can start the service, but as soon as I interact with the Devices and Printers screen it stops. So I can't delete the printers via Devices and Printer, nor via the printermanagement msc.
Ideas?
had a similar problem with a network pritner. Even with the latest driver I could not get it to stop crashing the spooler until I tired this:
In windows features make sure LPD print services and LPR port monitor are checked
Check print directly to printer.
Reboot
In windows features make sure LPD print services and LPR port monitor are checked
Check print directly to printer.
Reboot
ASKER
Cleared out %systemdrive%\Windows\Syst
Enabled LPD print services and LPR port monitor, no help.
Followed post 3 as best as I could. No help.
How can I remove printers from the system when the spooler won't stay up?
Enabled LPD print services and LPR port monitor, no help.
Followed post 3 as best as I could. No help.
How can I remove printers from the system when the spooler won't stay up?
ASKER CERTIFIED SOLUTION
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1. Open a command prompt with full admin privileges: click on the Start orb, enter cmd in the Search field, right-click on the command prompt icon and select Run as administrator
2. Within the command prompt enter net stop spooler
3. Use Windows Explorer to navigate to %systemdrive%\Windows\Syst
4. Return to your elevated command prompt and enter net start spooler