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Windows 7 reporting not genuine Error 0x8004FE21

I am receiving a popup that Windows 7 Pro 64bit is not genuine.  This laptop has Lenovo OEM Windows installed for 3 + years and recently started getting popup.  It seems not genuine error has to do with file mismatches.  I just don't know how to fix.  I tried re-activating Windows and did not fix.  I've also run scans with MSSE & Malwarebytes with no issues detected.  Please see MGA Diagnostics Report below:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {F4176175-0F89-472E-B9F3-3853DB2F342F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_ldr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F4176175-0F89-472E-B9F3-3853DB2F342F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-2943781975-3665432059-1982418566</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4444CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>81ET44WW (1.20 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100921000000.000000+000</Date></BIOS><HWID>E0B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-81   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>B1126748EEDAEC2</Val><Hash>euYI82bCx4aNg2xG2cT3iITHlNU=</Hash><Pid>84890-865-3966812-63238</Pid><PidType>8</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7600.0000-0462013
Installation ID: 007722252985291376822321765131295624644490426022517926
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Initial grace period
Time remaining: 43200 minute(s) (30 day(s))
Remaining Windows rearm count: 2
Trusted time: 2/15/2013 6:51:19 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000016640
Event Time Stamp: 2:8:2013 20:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GGWspaUFmdmL/p7qk22gcZj3kcSKFxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name      OEMID Value      OEMTableID Value
  APIC                  LENOVO            TP-81  
  FACP                  LENOVO            TP-81  
  HPET                  LENOVO            TP-81  
  BOOT                  LENOVO            TP-81  
  MCFG                  LENOVO            TP-81  
  SLIC                  LENOVO            TP-81  
  TCPA                  PTL             CRESTLN
  DMAR                  INTEL             CP_DALE
  SSDT                  PmRef            CpuPm
Avatar of Scott Thompson
Scott Thompson
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Stupid question, but you tried activating with the key under the laptop?
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itechresults

ASKER

I already reactivated with key
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ded9
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The key that shows in the log is not genuine.....check the COA label if the COA label key ends with  MV8MH-98QJM-24367 ...then you dont have a genuine copy.

If the key on COA lable is different then update the product key by following this steps

First run this fixit to rename tokens.dat

http://go.microsoft.com/?linkid=9779124


after that update the product key

http://windows.microsoft.com/en-IN/windows/help/genuine/product-key


Restart system and then run mgadiag again ...make sure the COA key is listed in the log ...

You issue will be resolved.




Ded9
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jcimarron
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itechresults--Perhaps of help
http://social.microsoft.com/Forums/is/genuinewindows7/thread/ccb8f2a9-9633-4b5d-8b88-3e838aa699cf

Just out of curiosity, after you run the above, what do you see when you access
http://www.microsoft.com/genuine/validate/
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itechresults

ASKER

Ded,

I found COA and it did not match what Mcdiag reported.  I followed your instructions and I am getting same mcdiag error code 0x8004FE21.  updated product key is reflected in new mcdiag report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QQM4T-KK7BP-XH2V9
Windows Product Key Hash: +FbArQcxIJp+1ItYAiiA+okFqBM=
Windows Product ID: 00371-OEM-9305641-13113
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {F4176175-0F89-472E-B9F3-3853DB2F342F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_ldr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F4176175-0F89-472E-B9F3-3853DB2F342F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XH2V9</PKey><PID>00371-OEM-9305641-13113</PID><PIDType>8</PIDType><SID>S-1-5-21-2943781975-3665432059-1982418566</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4444CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>81ET44WW (1.20 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100921000000.000000+000</Date></BIOS><HWID>E0B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-81   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>B1126748EEDAEC2</Val><Hash>euYI82bCx4aNg2xG2cT3iITHlNU=</Hash><Pid>84890-865-3966812-63238</Pid><PidType>8</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-056-413113-02-1033-7600.0000-0502013
Installation ID: 010130689521657473795301257705860171219091134106510941
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XH2V9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 2/19/2013 1:57:17 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000016640
Event Time Stamp: 2:16:2013 00:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GGWspaUFmdmL/p7qk22gcZj3kcSKFxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name      OEMID Value      OEMTableID Value
  APIC                  LENOVO            TP-81  
  FACP                  LENOVO            TP-81  
  HPET                  LENOVO            TP-81  
  BOOT                  LENOVO            TP-81  
  MCFG                  LENOVO            TP-81  
  SLIC                  LENOVO            TP-81  
  TCPA                  PTL             CRESTLN
  DMAR                  INTEL             CP_DALE
  SSDT                  PmRef            CpuPm
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itechresults

ASKER

FYI.  I called Lenovo (still have a few days of support left on warranty) and they told me I need to reinstall Windows from recovery cds.  There's got to be a better way....
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itechresults

ASKER

jcimarron

thanks.  I came across that article before I posted to EE.  It didn't apply directly to my situation, but I went ahead and updated storage drivers and it did not help.  Still reporting not genuine
ASKER CERTIFIED SOLUTION
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jcimarron
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ded9
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Try this step

1) Click Start button.
2) Type: CMD.exe into the ‘Search programs and files’ field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

Make sure you enter the correct key which listed in your coa label

Ref

http://blog.teliaz.com/2012/this-computer-is-not-running-genuine-windows-0x8004fe21

Restart system and check....if still u get an error then browse this website via internet explorer

http://www.microsoft.com/genuine/validate/

It will prompt your to install an addon or activex ...install it ...get your system validated and then reboot your system

Also run a free malwarebytes scan

Post results.




Ded9
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itechresults

ASKER

Thanks jcimarron.  Repair install fixed genuine issue.  Glad it's resolved...what a waste of time.

Ded...thanks for your efforts
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jcimarron
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itechresults--Glad to have helped.