Profile Service service failed
I have a user that has Windows 7 Professional; 64 bit. Upon booting up and attempting to log-in to the computer, this message appeared:
"The User Profile Service service failed the logon. User profile cannot be loaded."
Will not log on. Asks for reboot.
We then booted into safe mode. The following message came up from the system tray:
"You have been logged on with the default profile for the system. Please look at the Event viewer for information or contact your system administrator."
I looked at the Event Viewer for information. Got the following error:
"Windows cannot load the user's profile but has logged you on with the default profile for the system.
Detail - Access Denied.
Log: Application
Source: User Profile Service
Event ID: 1505
Level: Error
There is only one user on this computer. They have administrator rights.
Need some advice here on what to look for and what to do.
Thanks,
mbolton1967
"The User Profile Service service failed the logon. User profile cannot be loaded."
Will not log on. Asks for reboot.
We then booted into safe mode. The following message came up from the system tray:
"You have been logged on with the default profile for the system. Please look at the Event viewer for information or contact your system administrator."
I looked at the Event Viewer for information. Got the following error:
"Windows cannot load the user's profile but has logged you on with the default profile for the system.
Detail - Access Denied.
Log: Application
Source: User Profile Service
Event ID: 1505
Level: Error
There is only one user on this computer. They have administrator rights.
Need some advice here on what to look for and what to do.
Thanks,
mbolton1967
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the profile is corrupt in some way, the biggest fear is that it could be that the hard drive is on its way out.
1. Make a BACKUP.
2. Check the hard drive with checkdisk http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/using-windows-7-how-do-i-run-chkdsk/a68b3e4d-1a42-e011-9767-d8d385dcbb12
3. Create a new user with administrative rights.
4. Ensure that you can logon as the new user, and that profile is working fine.
copy any files and folders from the old profile to the new profile. (important to use copy not cut)
5. Delete the old user and profile.
Regards
Andrew
1. Make a BACKUP.
2. Check the hard drive with checkdisk http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/using-windows-7-how-do-i-run-chkdsk/a68b3e4d-1a42-e011-9767-d8d385dcbb12
3. Create a new user with administrative rights.
4. Ensure that you can logon as the new user, and that profile is working fine.
copy any files and folders from the old profile to the new profile. (important to use copy not cut)
5. Delete the old user and profile.
Regards
Andrew
ASKER
Thanks for the responses. Following the info. and link from thinkpads_user help. Much appreciated.
@mbolton1967 - Thanks for update and I was happy to help.
.... Thinkpads_User
.... Thinkpads_User
• Ensure that you have sufficient computer memory and disk space.
• If the user's profile registry hive(ntuser.dat) is corrupted, replace it with the backup copy of this file.
• Verify that permissions are set correctly on the user's local profile folder.
• If this is also a roaming user profile, ensure that the correct permissions are set on the user's roaming profile folders stored on the server.
• Review the Event Viewer logs. Look for additional information and search for related profile (userenv) events.
Source:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.2&EvtID=1505&EvtSrc=Userenv&LCID=1033
I would create a new Profile in this case.