Windows 7 computer failing to install update
I have a windows 7 computer that is failing to install the following update. It keeps on prompting to reboot it and even with rebooting the updates never install. Any ideas on why and what I can do to fix?
I have already ran this which did not fix the problem http://support.microsoft.com/kb/971058
ViewSonic - Display - ViewSonic VX1932wm
Installation date: 1/22/2015 10:33 AM
Installation status: Failed
Error details: Code 80240020
Update type: Optional
ViewSonic Display software update released in July, 2009
Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4400
Installation date: 1/22/2015 10:32 AM
Installation status: Failed
Error details: Code 80240020
Update type: Optional
Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in September, 2014
I have already ran this which did not fix the problem http://support.microsoft.com/kb/971058
ViewSonic - Display - ViewSonic VX1932wm
Installation date: 1/22/2015 10:33 AM
Installation status: Failed
Error details: Code 80240020
Update type: Optional
ViewSonic Display software update released in July, 2009
Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4400
Installation date: 1/22/2015 10:32 AM
Installation status: Failed
Error details: Code 80240020
Update type: Optional
Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in September, 2014
It could be many things
Did you check in Services that Windows Update service and Remote Procedure Call service are on?
Reset Windows Update
http://support.microsoft.com/gp/windows-update-issues/en-us
http://support.microsoft.com/kb/906602
Windows Update Troubleshooter
http://go.microsoft.com/?linkid=9830262
Fixit
http://support.microsoft.com/mats/windows_update/en-us
Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit))
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x86.exe
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x64.exe
Run the Windows Update Readiness tool:
http://www.microsoft.com/download/en/details.aspx?id=20858 for X64
Scan for viruses and other malware.
Run SFC /SCANNOW from a Command Prompt
Run a System Restore to a date before the problem started.
Run a Repair Install. A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
http://www.sevenforums.com/tutorials/3413-repair-install.html
You could also open the windowsupdate.log located in C:\Windows
Post here if you need help.
Did you check in Services that Windows Update service and Remote Procedure Call service are on?
Reset Windows Update
http://support.microsoft.com/gp/windows-update-issues/en-us
http://support.microsoft.com/kb/906602
Windows Update Troubleshooter
http://go.microsoft.com/?linkid=9830262
Fixit
http://support.microsoft.com/mats/windows_update/en-us
Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit))
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x86.exe
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x64.exe
Run the Windows Update Readiness tool:
http://www.microsoft.com/download/en/details.aspx?id=20858 for X64
Scan for viruses and other malware.
Run SFC /SCANNOW from a Command Prompt
Run a System Restore to a date before the problem started.
Run a Repair Install. A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
http://www.sevenforums.com/tutorials/3413-repair-install.html
You could also open the windowsupdate.log located in C:\Windows
Post here if you need help.
ASKER
So far I have not found a solution for this. I also posted on Windows 7 forums
http://www.sevenforums.com/windows-updates-activation/359226-windows-7-computer-failing-install-following-update.html
Anyone else who could help?
http://www.sevenforums.com/windows-updates-activation/359226-windows-7-computer-failing-install-following-update.html
Anyone else who could help?
Gerhardpet--
You mean none of the nine or so suggestions I posted (including a Repair Install) helped?
You seem to say that ONE ViewSonic--not Windows Update-- has failed, Are you sure you need this update? Or that it is the correct update for your monitor?
You mean none of the nine or so suggestions I posted (including a Repair Install) helped?
You seem to say that ONE ViewSonic--not Windows Update-- has failed, Are you sure you need this update? Or that it is the correct update for your monitor?
ASKER
Yes that is correct. I have spend a total of about 4-5 hour on the PC. I have tried everything. The monitor and video driver are the correct once and you are right I probably don't need them but it is too late to back out.
Read my last 3 posts on the windows 7 forum
Read my last 3 posts on the windows 7 forum
Gerhardpet--
If you are not having problems with the ViewSonic or the graphics adapter, maybe it is not necessary to update them.
If these are updates from MS offered by Windows Updates, I personally not install them. Go to the ViewSonic and Intel websites and see what Updates they offer. Also read why the Updates are offered--what problems they solve and what new features they offer. If the reasons for the updates are not important to you then forget about installing them.
If you are not having problems with the ViewSonic or the graphics adapter, maybe it is not necessary to update them.
If these are updates from MS offered by Windows Updates, I personally not install them. Go to the ViewSonic and Intel websites and see what Updates they offer. Also read why the Updates are offered--what problems they solve and what new features they offer. If the reasons for the updates are not important to you then forget about installing them.
Have you tried to restore it yet?
ASKER
Yes I have and my restore points don't go back far enough. The problem start on Jan the 8th and my restore points only go back to the 12th.
@ jcimarron: As I said before did you read my comments on the windows 7 forum? The drivers are no longer the issue. The problem is that I can't get it out of needing to reboot the computer.
@ jcimarron: As I said before did you read my comments on the windows 7 forum? The drivers are no longer the issue. The problem is that I can't get it out of needing to reboot the computer.
ASKER CERTIFIED SOLUTION
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ASKER
Wow you are a genius @jcimarron
I spent over 3-4 hours on this and pulling the plug and rebooting solved the problem. Updates are working again and I have now hidden the view sonic and video driver from updating
I spent over 3-4 hours on this and pulling the plug and rebooting solved the problem. Updates are working again and I have now hidden the view sonic and video driver from updating
Gerhardpet--
I am so glad all is well.
I am so glad all is well.
After the computer restarts, manually run Windows Update and install one update at a time. One of them will fail. You will have to restore again, but this time mark that update to hide it and it will not try to install it again.