A motorola Q has been having a recurring problem with Exchange 2003 activesync for the past 8 months roughly. Approximately every 2 weeks the user will complain of an activesync error on the device with a support code of 0x86000108.
I have determined that the problem is something corrupt in the contact list because if I move all his contacts to another folder and resync it works perfectly. I then move all his contacts back and it syncs back perfectly! 2 weeks later the problem repeats. In between he can change and add contacts to his heart's content.
What is causing this behaviour? It's not like there's a specific contact that's corrupt completely because we can sync the entire list back to the device after we've removed everything and synced.
The latest device updates from Telus are on. We're using a self-signed certificate installed with the verizon tool that's commonly used elsewhere and it all works. Nothing changes in this fix except for removing and resyncing the contacts.
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