We have a SBS 2003 SP2 server. Last night I installed Exchange 2003 Service Pack 2, and today a Windows Mobile 6 user receives this error when they Send/Receive on their device: Exchange Result: Activesync encountered a problem on the server. Support Code: 0x85010014
In IIS, I have tried disabling the SSL requirement on the 'Exchange' virtual directory. I have also run the Configure Internet Connection and Email Wizard three times. The first time I left the settings unchanged. The second time I disable Outlook Mobile Access, and the third time I Enabled Outlook Mobile Access.
What else can I try?
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The previous post addresses this error being received when you are syncing with a desktop, not an exchange server. Here are the troubleshooting steps you need to follow:
http://www.amset.info/exch
http://www.amset.info/exch
http://www.pocketpcfaq.com
http://www.pocketpcfaq.com
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by: CompLocalPosted on 2008-04-18 at 15:59:14ID: 21390254
ActiveSync reports error 85010014 because synchronization failed for one of the following reasons:
Application data folder is redirected
" If your application data folder (This folder is under your Documents and Settings folder) is redirected to an external source, you will experience synchronization failures. Please upgrade to ActiveSync 4.5 if you are experiencing this issue.
Outlook is in offline mode
" You may experience synchronization failures if you are synchronizing when Microsoft Outlook is in Offline mode or if Outlook cannot connect to the Microsoft Exchange Server. Please upgrade to ActiveSync 4.5 if you are experiencing these issues. We recommend that you have Microsoft Outlook in the Online mode when you are synchronizing with your device.
Outlook script blocking
" Certain security applications can block the Outlook scripting that is required for ActiveSync to synchronize data with Outlook. Make sure that script blocking for Outlook is not enabled. Look in your security application documentation for information about how to disable script blocking for Microsoft Outlook.
Device synchronization application stops responding, or synchronization fails
" Synchronizing certain data items with a device can cause properties to be set incorrectly. If your device frequently stops responding, or synchronization failures frequently occur, please upgrade to ActiveSync 4.5.
" Outlook has to be reinstalled or repaired
" If Microsoft Outlook is not the primary e-mail client on the computer, you might see the following symptoms:
" Synchronization error 85010014.
" An error message that states that Outlook is not installed, even though it is installed.
Upgrade to ActiveSync 4.5 if you are experiencing these issues.
ActiveSync is registered incorrectly with Outlook