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8.2

Outlook Mobile/ActiveSync not using Exchange 2007's default email address

Asked by qaautomation in Windows Mobile (Pocket PC / Win CE) Operating Systems, Exchange Email Server, Cellular Phones & Carriers

Hi,

I just purchased an HTC Imagio smartphone yesterday and so far it has been great, however I'm running into an issue using Microsoft's Outlook Mobile//Active Sync on Windows Mobile 6.5.

I have a server running Exchange 2007.  Those of you familiar with Exchange Server know that you can have multiple email addresses (aliases) per email account with one email address being your default email address or the address in which mail originates from.  Well, I have a few different email address all linked to this same email account on Exchange.  When I set up my email on my phone, I entered my default email address for my exchange email account, Active Sync synced up with my Exchange Server and everything is working great, however, when I create a new email message on my phone or view my email account in Mobile Outlook, the email address that is displayed is not my default email address for my exchange email account but yet a secondary email address.

I didn't type this address in at all so the only way Mobile Outlook knows about it is by syncing up with my Exchange Sever.  My question is, why is it not using my default email address for my exchange email account?  When I send an email form my phone it says the "from" email address is one of my secondary email addresses, but when the email is received by the recipient, the "from" email address is actually my default email address on my exchange email account.  So why isn't Mobile Outlook using my default address or allowing me to set this?  I was looking for a drop down in the from email address box however nothing but this secondary account.

Anybody seen this?
[+][-]11/07/09 05:31 AM, ID: 25766255Expert Comment

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[+][-]11/07/09 06:18 PM, ID: 25769133Author Comment

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[+][-]11/08/09 04:53 AM, ID: 25770316Expert Comment

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[+][-]11/11/09 03:43 AM, ID: 25794201Accepted Solution

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About this solution

Zones: Windows Mobile (Pocket PC / Win CE) Operating Systems, Exchange Email Server, Cellular Phones & Carriers
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Solution Provided By: qaautomation
Participating Experts: 1
Solution Grade: A
 
 
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