RPC Exchange Outlook 2003 Vista : vista, outlook, 2003, rpc, exchange

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03.09.2007 at 02:47AM PST, ID: 22438668

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6.0

RPC Exchange Outlook 2003 Vista

Zones: Windows Vista, Exchange Email Server, Outlook Groupware Software

Tags: vista, outlook, 2003, rpc, exchange

RPC Exchange 2003 SP2. I have a laptop that had XP Pro sp2 o it with Office 2003 Pro. The client was able to use rpc over http with no problem. We upgraded the XP to Vista for testing and now is unable to use rpc over http for outlook 2003. All firewalls off on Vista, redownloaded the cert out of ideas

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Question Stats

Zone: OS

Question Asked By: OneStopPCHelp

Solution Provided By: wanstor

Participating Experts: 4

Solution Grade: A

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03.09.2007 at 03:25AM PST, ID: 18686414

Rank: Wizard

busbar:

What is causing the error,
to further diagnose hte problem when connecting with outlook press the ctrl button the right click on the outlook icon in the taskbar and click connection status

also try to browse to the /rpc virtual directoy using IE

03.09.2007 at 03:32AM PST, ID: 18686440

OneStopPCHelp:

It shows disconnected . Not sure how to connect to the /rpc virtual directory using ie

03.09.2007 at 03:33AM PST, ID: 18686449

Rank: Wizard

busbar:

type the normal OWA FQDN for example
http://mail.yourdomain.com/rpc

03.09.2007 at 04:03AM PST, ID: 18686550

OneStopPCHelp:

You are not authorized to view this page
You do not have permission to view this directory or page due to the access control list (ACL) that is configured for this resource on the Web server.
--------------------------------------------------------------------------------

Please try the following:

Contact the Web site administrator if you believe you should be able to view this directory or page.
Click the Refresh button to try again with different credentials.
HTTP Error 401.3 - Unauthorized: Access is denied due to an ACL set on the requested resource.
Internet Information Services (IIS)

The thing is I just walked over a a XP box and setup the outlook to use rpc over http and it works great.

03.09.2007 at 04:16AM PST, ID: 18686588

Rank: Genius

redseatechnologies:

instead of connecting to http://server.domain.com/rpc, try connecting to https://server.domain.com/rpc

Do you get a certificate error?

Does the XP machine actually work? If you close outlook on the XP machine, and then open it with "Start > Run > Outlook /rpcdiag" does it connect with TCP/IP or HTTPS?

03.09.2007 at 04:25AM PST, ID: 18686617

OneStopPCHelp:

Yes did try both before sending the reply.

ie explore does say cert yata yata continue

yes the xp machine works great even went to another one two this moring and set it np works great

03.09.2007 at 05:52AM PST, ID: 18687062

Rank: Wizard

busbar:

Did you installed the Root CA on the vista machine?

03.09.2007 at 09:36AM PST, ID: 18688953

OneStopPCHelp:

yes first post

03.09.2007 at 02:18PM PST, ID: 18690962

Rank: Genius

redseatechnologies:

>>ie explore does say cert yata yata continue

That is your problem, your cert is not installed.

Open IE as an administrator (press shift, the right click on an IE shortcut and choose Run as Administrator)
Browse to the site again, click continue, then up the top in the address bar, click the certificate error, view certificate
Then, install certificate, browse for location, view physical stores, Trusted Root CAs > Local Computer

Ok all the way out.

-red

03.10.2007 at 03:10PM PST, ID: 18695540

OneStopPCHelp:

This I did and still an issue

03.10.2007 at 11:34PM PST, ID: 18696553

Rank: Genius

redseatechnologies:

It still comes up with a certificate prompt?

When you view the certificate, why is it having an error? (Trusted, Name, or Expired)

03.11.2007 at 03:32PM PDT, ID: 18698674

OneStopPCHelp:

Cert work on xp np try on a another pc np. It has to be vista

03.11.2007 at 03:39PM PDT, ID: 18698689

Rank: Genius

redseatechnologies:

I agree, which is why I want to know why it is rejecting the cert - obviously the cert is working as you have XP clients without a problem, so again, what is it complaining about?

03.11.2007 at 06:05PM PDT, ID: 18699043

OneStopPCHelp:

Well after the install you recommended, no complains just keeps asking for password when outlook is trying to attach

03.11.2007 at 06:08PM PDT, ID: 18699052

Rank: Genius

redseatechnologies:

OK, so now you don't get a certificate prompt at all when you go to https://server.domain.com/rpc?

That is a start, if that is the case, then don't bother entering a username and password - nothing is going to work, the only reason we do this test is to make sure that the site is there, and that the certificate is installed.

If you try outlook now, same problem?

03.11.2007 at 06:23PM PDT, ID: 18699094

OneStopPCHelp:

yes same problem

04.08.2007 at 06:24AM PDT, ID: 18872273

Rank: Sage

LeeTutor:

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
Delete with points refunded

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

LeeTutor
EE Page Editor

04.12.2007 at 03:14PM PDT, ID: 18902105

wanstor:

make these 2 registry changes:
http://support.microsoft.com/kb/913843/en-us
http://support.microsoft.com/default.aspx/kb/899148

I've had the same problem, and this has fixed it.

Sandy

Accepted Solution

04.12.2007 at 03:18PM PDT, ID: 18902132

Rank: Genius

redseatechnologies:

You installed those registry edits and tested it all in 3 minutes?

Wow...

KPI1

11.29.2007 at 09:14AM PST, ID: 20375262

I have the same problem with Vista Home and these registry keys do not exist in my registry. I created them, but this didn't resolve the problem. Vista Home needs a different solution, if one exists. I am giving up for now.

redseatechnologies

11.29.2007 at 10:59AM PST, ID: 20376236

Those registry keys aren't going to work anyway.

And I may be wrong, but I am pretty sure it was only available with XP Pro, so I am not surprised that Vista Home can't do it...

-red

KPI1

12.04.2007 at 12:48PM PST, ID: 20406276

Red, are you trying to say that RPC over http will never work in Vista Home? I havn't found anything that backs up that theory, although the thought has crossed my mind since Vista Home, like XP Home, doesn't include domain support.

Since my last post, I found and tried other registry fixes, such as this one, but nothing helped:
http://forums.microsoft.com/msdn/showpost.aspx?postid=1219596&siteid=1&sb=0&d=1&at=7&ft=11&tf=0&pageid=1

I now have concluded the problem has to be with the certificate, so I will follow the advise from this EE discussion:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_Vista/Q_22577103.html?eeSearch=true

Hopefully, whoever reads this discussion can skip my aggrevation, skip the above "accepted answer" and go straight to the real solution...

I will report back once I know whether a commercially issued certificate can fix this, or if it's a Vista Home vs. Vista Business edition issue.

redseatechnologies

12.04.2007 at 12:56PM PST, ID: 20406379

You can test to see if it is a cert error easy enough,

https://yourserver.yourdomain.com/rpc

Does it give you a warning about a certificate? If so, then it is never going to work.

http://www.certificatesforexchange.com for godaddy (i think) cert.

As for RPC/HTTP on Vista Home, I haven't seen anything saying it can't be done...

KPI1

12.06.2007 at 09:59AM PST, ID: 20421630

It's fixed, I got the solution. I have not seen anyone on EE suggesting this, so hopefully this is not duplicating someone else's effort...

(using Vista Home Premium and IE 7)
Run IE as administrator or turn off User Access Controls. (do not run IE as the user, even if the user is an administrator)
Turn off all pop up blockers.
Browse to the OWA site or http://mailserver.domain/remote
The certificate warning will be presented. Click on the Continue option, marked with red. The address bar will now have a red background.
Use the dialog here to import the certificate. A warning will appear ("You are about to install a certificate from a certification authority (CA) claiming to represent...")
Click on yes, place the certificate in the Trusted Root Certification Authority.
That will do it. Open Outlook to see that its working. Be aware it will prompt for domain\username and password.

I called Microsoft Business Critical Technical Support and spoke to a consultant called Hardeep Saluja. I am mentioning his name because he was very helpful and can perhaps be referenced by others in trying to get this resolved.

What needs to happen is that the certificate needs to be added to the Trusted Root Certification Authority by using admin rights. Before then, I was not seeing the certificate in the list in Internet Options->Content->Certificates->Trusted Root Certification Authorities. You can import all you want, get the "import successful" box, and yet, you will not have the certificate installed. At least that's what happened to me using Vista Home Premium and IE7. Even importing the certificate using MMC with the certificates snap-in and actually seeing it in the Trusted Root Certification Authority container did not make it appear in Internet Options.

One other thing we did is added read permissions for the current user in this Registry key:
HKCU\Software\Microsoft\System Certificates\Root\Protected Roots\
(right click on the key, go to permissions)

Happy RPC-ing...

KPI1

12.06.2007 at 10:05AM PST, ID: 20421683

Also helpful:
Someone (not me) did all the legwork already and made a nice document on how to import a certificate in Vista as well as how to create a GPO to make the above task transparent to the end user.

http://blogs.technet.com/sbs/archive/2007/04/10/installing-a-self-signed-certificate-as-a-trusted-root-ca-in-windows-vista.aspx

redseatechnologies

12.06.2007 at 11:35AM PST, ID: 20422419

Sorry, I thought you were aware how to install certificates in IE.

Also, for clarity, you don't have to turn off UAC to install the cert - you would then have to right click the IE icon, and choose run as administrator.

Of course, turning off UAC is never a terrible idea anyway :)

-red

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