Thanks! I'll try it when I go to the client tomorrow.
Main Topics
Browse All Topics
Loading Advertisement...
Question
Outlook 2007 - Email delays inbound and outbound but not in Outlook Web Access on same accounts
Ive noticed for some time now that I get much more email by using Outlook Web Access (via outside web site link) than I do on my Outlook 2007. Examples are daily spam email summary from outside vendors, emails I get from GalleryWatch.com, and often internal emails. These are received by OWA much faster than my normal Outlook. Could this be an Outlook 2007 incompatibility issue? Everyone else in question is on 2003.
Also, I have three accounts in Outlook 2007, 2 POP and one Exchange. Im experiencing tremendous delays in people getting email I send through Outlook, regardless of the account used. These delays are up to 20 hours. When I access any of the three accounts via their respective OWA pages, no issues.
When I sent a test to troubleshoot from an Outlook 2003 computer, everyone got the email nearly instantly save for one gmail user. Are all of these problems caused by 2007? I've looked at the Mail Setup / Send and Receive options, as well as Exchange properties.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Subscribe now for full access to Experts Exchange and get
Instant Access to this Solution
- Plus...
- 30 Day FREE access, no risk, no obligation
- Collaborate with the world's top tech experts
- Unlimited access to our exclusive solution database
- Never be left without tech help again
Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.
- "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
- "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
- "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.
See what Experts Exchange can do for you.
Got a question?
We've got the answer.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
Need individual assistance?
Our experts are ready to help.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Want to learn from the best?
Read articles from industry experts.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Working on a long term project?
Store your work and research.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
What Makes Experts Exchange Unique?
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Trusted by the world's most respected brands.
Faithfully serving IT professionals since 1996.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Free Tech Articles
-
WARNING: 5 Reasons why you should NEVER fix a computer for free.
It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
-
SCCM OSD Basic troubleshooting
SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
-
Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
-
Create a Win7 Gadget
This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
-
Outlook continually prompting for username and password
There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
-
Backup Exchange 2010 Information Store using Windows Backup
There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...
Cloud Class Webinars
- Avoiding Bugs in Microsoft Access
Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
- Top 10 Best New Features in Visio 2010
Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
- IT Consultant Business Secrets Revealed
Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
- Disaster Recovery and Business Continuity
Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
- Organize Your Visio Diagrams with Containers and Lists
Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
- How to Us Objects, Properties, Events and Methods in Microsoft Access
Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...
Join the Community
Give a Little. Get a Lot.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Answers
Also check Tools, E-mail Accounts..., Next, Change... and see if the client is running in "Cached Exchange Mode", the mode where spam filtering occurs at the Outlook client program level. YOu can confirm this functionality by going into Actions, Junk E-mail, Junk E-mail Options after unchecking the "Cached Exchange Mode" box and clicking Finish in the previous "E-mail Accounts..." dialogs I mentioned. An error message will pop up advising that NOW, "The Junk E-mail Filter is not available for your Microsoft Exchange Server e-mail accounbt because you are working online." (blah, blah, to enable) "switch to Cached Exchange Mode".
It is my understanding that users running a desktop PC from a non-travelling job/duty position do not need Cached Exchange Mode, and that this mode is primarily for laptop users wanting access to e-mail message content while "offline" (disconnected) from their home network.
It could be the client's Outlook 2007 is filtering some messages into the "Junk -Email" folder or moving items directly to the "Deleted Items" folder. It may even be possible to 'skip' "Deleted Items" and permanently delete filtered message in a manner similar to using <Shift> + <Delete>.
Disclaimer: I am not an Exchange / Outlook expert and I do encourage reading more on Cached Exchange Mode in the Outlook About > Microsoft Office Outlook Help area(s).
See also:
"Troubleshoot Cached Exchange Mode"
http://office.microsoft.co
And consider if Outlook has a LARGE e-mail message or one with a LARGE attachment, it is trying to Send from the desktop client at the same time it is downloading new mail (or vice-versa). A LARGE inbound message that you may have already seen and ignored is being downloaded and similarly sized message(s) are uploading.
Otherwise, if in Cached Exchange mode, close Outlook and rename the "outlook.OST" file for the user to "outlook.OLD" and then re-launch Outlook. A new Offline Storage Table (?) .OST will be built as the desktop client "catches up" with everything.
I'm sure these would work, and are the next steps I will take if we have further problems. For the moment, we changed a setting on Send / Receive options to include his OFW account in Auto Send / Receive operations "Include the selected account in this group", it was "Xd" out. Also set his Exchange account to perform Auto Send / Receives while offline to every 20 minutes. Online remains at 5.
3 Ways to Join
Business Accounts
- Perfect for organizations
- Multiple users
- Save over 36%
- Create a Business Account
Answer for Membership
- Earn free access
- Showcase your knowledge
- No credit card required
- Sign Up to Answer
Loading Advertisement...
by: FrankcoPosted on 2007-06-18 at 10:28:40ID: 19308889
Hi SumaMike,
Something is certainly wrong with your OL 2007. I have two computers running side by side. One has OL 2003 and the other OL 2007. Both are on Exchange 2003. The new email notification on OL 2207 chimes about 10 ot 15 seconds ahead of the OL 2003. As far as sending, both seem to do about the same. There isn't a compatability issue.
Do you guys use an outside company for your spam filter? If so, contact them about the delays.
Do you know if you are running any spam flter software on the Exchange server? Check with the Exchange admin.
Can you create a new profile and test? You don't have to remove the existing ones. Just create a new one for the Exchange account and choose prompt for profile.
1. Click Start, and then click Control Panel.
2. Double click the mail icon. If you do not see the mail icon, click Switch to Classic View.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click Add.
5. Type in a name for the new profile in and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
7. Click the appropriate server type for your new e-mail account, and then click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.
10. Choose Prompt to use profile.
Let us know how you do,
cheers,
frankco