[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.2

There is a problem with this Windows Installer package.  A program required for this install to complete could not be run.  Contact your support personnel or package vandor.

Asked by pandrewsmacipa in Windows Vista, Storage Technology, Quicktime Player

Tags: windows, installer, problem, package

Hello -

I have a problem re-installing iTunes and QuickTime on my Dell Windows Vista Home Premium 32-bit computer.   I am beginning to think it is a Windows Installer issue and not a specific iTunes issue.

This is my exact message - note NO numerical Error Codes included:

                            There is a problem with this Windows Installer package. A program required for this  install to complete could not be run. Contact your support personnel or package vendor.

Other similar problems to this that I've seen from Google searches have numerical error codes or different wording. I have not been able to find my exact error message.  

My computer is fine except for this but I had a ton of problems leading up to this.  The Windows Installer error is the last thing I need to fix.  Here are the issues that happened leading up to the Windows Installer issue.

MHP C5180 All-in-One printer had unexpectedly uninstalled itself.  I reinstalled it but found that I had 2 C5180's in my Printer folder, one was called (Copy 1).  (Copy 1) worked so I deleted (not uninstalled) the original.  That led to more problems.

I was getting Exception Processing Message 0xc000013 with Parameters in popup dialog boxes.  

I was getting BlueScreen of Death crashes.  Stop C0000013 {nodisk} There is no disk in the drive \Device\Harddisk1\DR7  Collecting for crash dump... Initializing disk for crash dump...  I was unable to ShutDown or Restart successfully.  I had to use the power button to shut off, turn back on and choose Start Windows Normally.

So a Google search seemed to point to a conflict in drive letters and I found out that my printer's card reader was now Drive G (it used to be Drive H) and my external hard drive was now Drive H (it used to be Drive G).  

Then I found that iTunes and QuickTime had also uninstalled themselves and I had to manually delete as many iTunes and QuickTime folders, shortcuts, etc that I could find since they were not in the Add/Remove Programs list so I couldn't do a proper Uninstall.  I also did a complete uninstall and reinstall of my printer.  I emptied the Recycle Bin, Restarted, Shut Down etc many times to be sure as many remnants of iTunes and QuickTime were gone as possible.

So the last thing to do is to re-install iTunes and QuickTime but I am getting this error message.  The computer is fine now otherwise.

My questions -

1) should I rename the printer card reader drive and the external drive back to their original letters or should they be ok as is?

2) Does the registry have remnants of the original iTunes and QuickTime still there since I couldnt do a proper Uninstall the first time?  Would that keep a new iTunes/QuickTime from installing?  How would I find out?  How would I know which to delete?

Can anyone please help me?  I have a 16-year old daughter that can't live without iTunes  :-)  but neither can I because I just got an iPhone.

Thank you!

Graciecatt
[+][-]10/12/07 11:32 AM, ID: 20068050Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/12/07 12:08 PM, ID: 20068338Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/12/07 12:28 PM, ID: 20068464Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10/12/07 12:41 PM, ID: 20068540Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/12/07 12:48 PM, ID: 20068573Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Windows Vista, Storage Technology, Quicktime Player
Tags: windows, installer, problem, package
Sign Up Now!
Solution Provided By: BradGroux
Participating Experts: 2
Solution Grade: A
 
[+][-]10/13/07 09:31 AM, ID: 20071355Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/14/07 07:59 AM, ID: 20073940Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091111-EE-VQP-89 / EE_QW_2_20070628