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Asked by idmac2 in Windows Vista, Networking Hardware, Network Cards & Adapters
Using Win Vista Ultimate with most recent updates installed. Norton installed. User account control turned off. Defender OFF. Windows Firewall is Off. System attached to cable via a router.
I installed a Zina digital photo viewer (approved for XP but not Vista) that attaches via the USB. Things seemed to go OK until I removed the key chain device without stopping the USB device. The system locked and my mouse & keyboard (wireless) were inoperable. Having no way to bring up Task Manager, I used the "Power OFF" button. Upon restart, I lost my network connection. Device Manager has no Network devices listed. I tried to roll back using a previous good System Restore point. The Restore was unsuccessful and displayed the message "System Restore did not complete successfully. Your computers system files and settings were Not changed. Details:An unspecified error occurred during System Restore". I repeated this step using an earlier Restore point. Same result. Thinking that perhaps there was a corrupt file from the "hard shutdown", I ran Chkdsk, No errors found. The Zina device was uninstalled with no improvement. I then installed an add on network adapter card. On boot up, there was no message "New hardware found" and the device is not listed in the Device manager either. I took the system to the Geeks at BestBuy and their recommendations was to reinstall the OS. I have since run SFC /scannow and it reports Windows Resource Protection found corrupt files but was unable to fix some of them. Details were included in the CBS.log but I don't have the knowledge to interpret them. Upon reboot, results are unchanged.
20091021-EE-VQP-81 / EE_QW_2_20070628
