Slow Internet with IE Timeouts: HP Pavilion Laptop with Broadcom 802.11b/g WLAN : Microsoft, Windows Vista, Home Premium, HP, Pavilion Laptop, dv6636nr, Wireless Card: Broadcom 802.11b/g WLAN

May 17, 2008 08:06am pdt

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03.05.2008 at 03:21PM PST, ID: 23217934

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Slow Internet with IE Timeouts: HP Pavilion Laptop with Broadcom 802.11b/g WLAN

Zones: Windows Vista, Wireless Technologies, 802.11 Wireless Access Points

Tags: Microsoft, Windows Vista, Home Premium, HP, Pavilion Laptop, dv6636nr, Wireless Card: Broadcom 802.11b/g WLAN

I received the following email from my boss who has an HP Pavilion laptop model dv6636nr with Broadcom 802.11b/g WLAN: "my internet is really slow no matter where or how Im connected. Almost everything times out, no matter what website I go to."

Of course very vague, so I asked for clarification and she told me that it is occurring in multiple wireless locations, she has not (or cannot) try an ethernet connection to reproduce issue, and received "Internet Page not available" error (or something to that effect).

I have read about disabling an auto control feature in Vista and also disabling IPv6. Should I try both or one at a time? What steps should I take to troubleshoot this issue? We are using FortiClient 3.0.470 for firewall and antivirus.

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Question Stats

Zone: OS

Question Asked By: nicholasjwolf

Solution Provided By: Merete

Participating Experts: 1

Solution Grade: A

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03.05.2008 at 03:22PM PST, ID: 21055760

nicholasjwolf:

I should add that we have a virtual consulting company and employees travel all over with their laptops (who doesn't these days?). So, she's most-likely connecting to the Internet via a hotel's WAP or Starbucks, perhaps a client site, etc. (in other words, we don't have access to the router).

03.06.2008 at 06:42AM PST, ID: 21060563

nicholasjwolf:

Another update: Apparently after closing Microsoft Office Outlook 2007, the user's connection performed much faster. I am also recalling that whenever the user would launch Outlook 2007 there would be 2 separate instances that would open each time. This appears to be an issue related to that. Perhaps I should close this issue and post somewhere else? Please advise. Thank you.

03.06.2008 at 02:24PM PST, ID: 21065422

Vee_Mod:

nicholasjwolf

A message has been sent to some of our more experienced Experts asking them to review your question.

I will check back again tomorrow to see if you are getting the help you need.
In the future, you can click on the "Report Abuse" hyperlink in the body of your question (lower right corner) to generate a "Request for Attention" from one of the Moderators.

Please do not respond to this comment - I will be monitoring your question for activity from the Experts.

Thank you for using Experts Exchange,

Vee_Mod
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Link to CS-G post:
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03.09.2008 at 10:39PM PDT, ID: 21084366

Rank: Master

Merete:

You need to try a wired connection to make sure it's the wireless connection causing the slowness
http://ask-leo.com/can_i_open_more_than_one_instance_of_outlook_at_a_time.html
Could be related to the router formware. try updating the firmware
or replacing the firmware with an open source version as some routers do not play nice with Vista
http://lifehacker.com/photogallery/Lifehacker-Top-10%7C-Network-utilities/1993226

Since this is Vista seems a bug with wireless refreshing the ip adresses.
Vista has also incorperated Windows Filtering Platform, I have disabled this feature to assist in internet speeds.
http://en.wikipedia.org/wiki/Windows_Filtering_Platform

Disabling IPv6 in Vista
Note: Due to misconfigured DNS servers on the Internet, computers that use both IPv4 and IPv6 might not be able to resolve names and connect to Internet resources
http://www.tech-faq.com/how-do-i-remove-ipv6-in-vista.shtml

Wireless Single Sign-On
Wireless connections that are established and then have to authenticate with a private network can add an extra layer of challenge for user and administrator alike. A Windows-based wireless client that is a member of an Active Directory domain must perform an IEEE 802.1X-based authentication to obtain a protected
http://technet.microsoft.com/en-au/magazine/cc137762.aspx

03.14.2008 at 02:35PM PDT, ID: 21129787

nicholasjwolf:

I am noticing this same problem on my XP system with Outlook 2007. If Outlook 2007 is open, eventually access to websites in Internet Explorer is impossible--resulting in the typical "page cannot be displayed" error. As soon as Outlook is closed out, Internet connectivity is restored.

03.15.2008 at 01:29PM PDT, ID: 21134137

nicholasjwolf:

Merete: I am trying your suggestions right now. Will update with findings.

03.15.2008 at 06:58PM PDT, ID: 21135294

Rank: Master

Merete:

thank you. :)

03.20.2008 at 04:31PM PDT, ID: 21176871

nicholasjwolf:

Merete: I performed the first 3 steps you suggested, but not the fourth (because the PC is not joined to a an A/D domain). The user still notices that Internet performance can slow to a crawl, but as soon as she closes Outlook 2007, all is well. What should I try now?

03.20.2008 at 04:37PM PDT, ID: 21176915

nicholasjwolf:

Also, more specifically, SSL logins almost always fail if Outlook is open and almost always work immediately after closing Outlook. I'm guessing this might have to do with the connection to the Exchange server?

03.20.2008 at 10:12PM PDT, ID: 21178305

Rank: Master

Merete:

I have noticed a considerable slowness with the internet opening pages.
maybe related to the amount of online video streaming from what I have read it's world wide.
More live sports etc P2P.
IE7 is a big problem test using firefox often helps, if the new add ons in IE7 are disabled one by one to see if any are interferring.

Vista also has lots of isues with slow internet and wireless.
How to fix Vista Slow internet transfer
http://www.ads-links.com/index.php/how-to-fix-windows-vista-slow-network-transfer.html

Could also be over bloated outlook emails.
No corrupted DBX files?
If the store folder grows to huge dimensions that is.
Their offline files are too big.

Do they have Mcfee or NAV?
From MS
More specifically, it was the Phishing Filter. Both IE7 and McAfee have Phishing Filters, which I dare say is too much 'protection' for anyone's party. Once I disabled the McAfee filter (but left the IE filter running)
http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=797279&SiteID=1

try switching off IPV6
Configuring IPv6 with Windows Vista
http://technet.microsoft.com/en-us/library/bb878057.aspx
uninstall Mcfee. NAV.
Disable the UAC.
Stop the firewall temporary.

Well a few things to try.
Hope something brings you success
Cheers

03.24.2008 at 07:56AM PDT, ID: 21193910

nicholasjwolf:

Merete: Thank you for the additional information. We are not using McAfee or NAV--we use FortiClient for our Antivirus/VPN/Firewall solution. I will try disabling the Outlook add-ins. Could you please explain or provide me with info on how to check the following:

"Could also be over bloated outlook emails.
No corrupted DBX files?
If the store folder grows to huge dimensions that is.
Their offline files are too big."

03.27.2008 at 02:11PM PDT, ID: 21225793

nicholasjwolf:

How do I check for and/or rectify any corrupted DBX files?
How do I check and control the size of offline files?

04.09.2008 at 04:06AM PDT, ID: 21313543

Rank: Master

Merete:

Is your Boss using Outlook/Outlook Express or Windows Mail?
Sorry there is so many these days.

I would simply move store folder.
Locate it first make a copy of it and save to a different location. Then Create a storefolder.
By default, this storage folder is placed on the C drive, under your username in the AppData\Local\Microsoft\ Windows Mail directory. If you want to move the folder to a different location, follow these steps:
1. Click Tools and select Options.
2. Select the Advanced tab.
3. In the Maintenance and Troubleshooting section, click the Maintenance button.
4. In the Maintenance dialog box, click the Store Folder button.
5. In the Store Location dialog box, click the Change button.
6. Browse to the desired location and click OK.
7. Click OK to close the Store Location dialog box.
8. Click Close to close the Maintenance dialog box.
9. Click OK to close the Options dialog box.
------------------
I don't how to run any maintinence with Vista offline files.
http://itsvista.com/2007/07/offline-files/

You could also check the Windows Vista -> System and Maintenance
http://www.computerperformance.co.uk/vista/vista_system_maintenance.htm

You can set up Windows (Vista) Mail to work with your email account.
http://help.godaddy.com/article/2652

ScanDBX for Outlook Express
http://www.sharewareconnection.com/scandbx-for-outlook-express.htm
Kernel Outlook PST Repair
http://www.sharewareconnection.com/kernel-outlook-pst-repair.htm

Accepted Solution

nicholasjwolf

05.08.2008 at 04:50PM PDT, ID: 21529462

I just wanted to comment that this issue was resolved by an updated release of FortiClient 3.0 MR6. Outlook 2007 causing performance issues is listed in release note fixes.

Merete

05.08.2008 at 09:58PM PDT, ID: 21530467

nicholasjwolf
Thank you kindly for that it's really appreciated.
You're welcome to also ask the community advisor zone to have the accepted answer moved to your comment and solution.
Or even a multiple accept how's that.
Then when others looking for this solution will see yours.
All the best :)
Merete

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