opening word docs on server 2003 SBS via unc fails on first attempt : microsoft, windows, vista, opening word docs on server 2003 SBS via unc fails

May 9, 2008 08:03am pdt

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03.27.2008 at 12:33PM PDT, ID: 23275328

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5.4

opening word docs on server 2003 SBS via unc fails on first attempt

Zones: Windows Vista, Windows 2003 Server, SBS Small Business Server

Tags: microsoft, windows, vista, opening word docs on server 2003 SBS via unc fails

I've got a user that recent made the move to vista and office 2007. When she browses to a network share via unc and attempts to open a word doc on \\server\share\subfolder1\subfolder2\subfolder3\subfolder4\ ....she gets a message saying "windows cannot find '\\server\share\subfolder1\subfolder2\subfolder3\subfolder4\some file.doc' Make sure you typed the name correctly and try again"

she click OK and double-clicks the file again...and it opens in word.

It doesn't matter if she uses unc or a mapped drive. there are two other users in that office who have the same configuration, but do not experience the issue.

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Question Stats

Zone: OS

Question Asked By: rogle

Solution Provided By: RobWill

Participating Experts: 2

Solution Grade: B

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03.27.2008 at 12:39PM PDT, ID: 21225010

rogle:

Scratch that...she says it only happens when using UNC...the error does *not* appear when using a mapped drive.

03.27.2008 at 04:08PM PDT, ID: 21226646

Rank: Sage

RobWill:

First thing I would check is that the network adapter of her PC has only your internal DNS server listed under DNS servers, and not the ISP, even as an alternate. This is a very common source of similar problems.

If that is OK try connecting using the fully qualified domain name such as:
\\server.mydomain.abc\share\sub....
If that works, add the domain suffix mydomain.abc to the users network adapter under DNS suffix, of the DNS tab of the advanced TCP/IP properties of the network adapter

It that doesn't help :-) Does she have multiple network adapters, such as a wired and wireless? If so make sure the one being used for this connection is at the top of the binding order. See: control panel | network connections | on the menu bar - advanced | advanced settings | adapters and bindings

03.27.2008 at 04:30PM PDT, ID: 21226770

rogle:

Only one adapter.
I tried putting the FQDN in there and windows told me it was an invalid path.
I did have one of the ISP's dns servers in as the secondary dns. I took that out.
...no change in results.

I did figure out a new twist, however. It's not nessecarily that the error appears the first time and not the second. It's whether Word is already open or not. If Word is already open...no error.
If you try to open a doc without word it open...it bombs, leaves word open and puts the windows showing the files to the front. That's why the user said it worked fine on the second attempt.

03.28.2008 at 06:52AM PDT, ID: 21230357

Rank: Sage

RobWill:

Very odd. Might be a Word problem based on your last comment, rather than a resolution problem. Have you tried running "detect and repair" from the Word help menu option?

Accepted Solution

03.30.2008 at 06:48AM PDT, ID: 21240732

Rank: Master

McKnife:

Does it also happen with a short path on the server?
If yes, like Rob says, repair word. It sometimes makes a difference how, I would uninstall and reinstall word. If still persistent: install the SP1 for both office 2007 and vista.

04.22.2008 at 05:49AM PDT, ID: 21410485

Rank: Sage

LeeTutor:

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
Split: RobWill {http:#21230357} & McKnife {http:#21240732}

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

LeeTutor
EE Page Editor

04.25.2008 at 05:37PM PDT, ID: 21444019

rogle:

Please do no abandon it. the issue is not resolved! I'm still hoping that someone will point me in the right direction.

04.25.2008 at 07:18PM PDT, ID: 21444239

Rank: Sage

RobWill:

But, you haven't responded to the last two posts?

04.26.2008 at 07:27PM PDT, ID: 21447878

Computer101:

Tagged for future cleanup

Computer101
EE Admin

04.27.2008 at 08:08AM PDT, ID: 21449306

rogle:

None of the previously submitted solutions have worked.
Is there a timeframe for how long a question can be open? should I close this one and open a new one?

I apologize...I'm still fairly new to this forum.

04.27.2008 at 04:17PM PDT, ID: 21450725

Rank: Sage

LeeTutor:

From the Help pages of Experts-Exchange (if you're new, you should read through the entire help section; it is VERY complete:

http://www.experts-exchange.com/help.jsp

The Clean Up Team
The clean up administrator, Anniemod, assigns zones to members of the clean up team, these members monitor the zones and will leave posts on each question that has not had an expert comment in more than 21 days. Here is an example of a post:

[Your Username]
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I will leave the following recommendation for this question in the Cleanup Zone: [Insert recommendation here]
Any objections should be posted here in the next 4 days. After that time, the question will be closed.
[Clean Up Username] Experts Exchange Cleanup Volunteer
Once this has been posted on your question you or any expert on your thread can respond with objections and they will be reviewed by the administrator.

LeeTutor
EE Page Editor

04.27.2008 at 04:18PM PDT, ID: 21450731

Rank: Sage

LeeTutor:

rogle, remember that the XP and Vista topic areas get 50 or more questions per day, and it appears in the overall list of unanswered questions in reverse date order, and therefore this question has slipped so far down the list of Open Questions that I doubt more experts will find it in order to try and respond to your problem. I would suggest that you create a new 20 point question (minimum value of a question is 20 points) which has a link to this one. Be sure to copy the url of THIS question in your new one and advise everyone to only reply to the original question. Later, I can delete your "pointer" question and refund the points (or you can do so yourself by clicking the Delete question button in the question box)...
If you decide to do this, please leave a comment to that effect so that the cleanup moderator will not delete this question.

LeeTutor
Experts-Exchange Page Editor for Windows 3.x, 9x, ME, XP and Vista

05.03.2008 at 06:13AM PDT, ID: 21492204

rogle:

OK. Thanks. I'll throw in the towel on this one. May some day in the future, I can repost and get an answer.

05.03.2008 at 06:20AM PDT, ID: 21492224

Rank: Sage

RobWill:

You never did reply to:
Have you tried running "detect and repair" from the Word help menu option?
or
Does it also happen with a short path on the server?

05.04.2008 at 04:45PM PDT, ID: 21497420

Vee_Mod:

rogle,
Your attempt to select this post {http:#a21492204} as a solution has been rightfully objected to.

You have been around EE long enough to understand the procedures, plus you have been given complete instructions by LeeTutor.

Without objection from LeeTutor or Computer101 (they were the first Admins involved), I will close this question in four days.

A request has been made in Community Support to close this question:
http://www.experts-exchange.com/Q_23373779.html

If there are no objections, a moderator will finalize this question in approximately 4 days as follows:
Split expert comments {http:#a21230357} & {http:#a21240732}

Please only post in this question again if you have an objection.

Vee_Mod
Experts Exchange Moderator

05.04.2008 at 07:57PM PDT, ID: 21497918

rogle:

RobWill,

The "detect and repair" did not correct the issue.
...also...
It also happens with a short path on the server.

I appreciate your patience and willingness to assist.

05.04.2008 at 08:05PM PDT, ID: 21497953

rogle:

Vee_Mod,

To be honest, I do not understand the ramifications of your post and objection.

All I know about EE is that I can answer questions and get points. I can then use those points to post questions that I need assistance with. Beyond that...I do not know all of the intricacies of how EE works. I apologize if I gave you the impression that I knew as much.

I can say that as a new person, your post does come off as very cold and callous. I'm not sure if that was your intent. I apologize if I have offended you in some manner. I will endeavor not to offend you further in the future.

05.05.2008 at 05:57AM PDT, ID: 21499640

Vee_Mod:

rogle,
Please take the time to read through all of comments made by LeeTutor.
He carefully and cordially provided you with the information that you needed - and gave you details of the 21 day rule/clean up process.
He also gave you a link to the Help Pages and further tips on how to manage your questions.

You, me, and everyone else who has posted in this question is a volunteer and if my comments are seem abrupt (or straight-forward) it is because I don't feel the need to give detailed explanations to someone who has been a member of EE for four years.

Vee_Mod
Experts Exchange Moderator

05.06.2008 at 08:57PM PDT, ID: 21513101

rogle:

Vee_Mod,
I have only been participating in EE for around 2 months.

I understand we are all volunteers. I guess that's why I don't understand your shortness. If you're not willing to help a newbie, then why do you volunteer to be a Moderator?

RobWill seems more willing to help. If you are going to take my points away from me, then I want him to have them.

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