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9.8

Unable to boot up Windows Vista Ultimate -- black screen with white pointer (hangs)

Asked by moshecristel in Windows Vista, Microsoft Operating Systems, Microsoft Windows Operating Systems

Tags: Microsoft, Windows Vista, Ultimate, Unable to boot up -- black screen with white pointer (hangs)

Today I tried to boot up my desktop computer running Windows Vista Ultimate and there was some hesitation in booting so I shut it off and rebooted manually.  On reboot, I got a message (can't remember it exactly) that there had been an error and gave me an option to "Startup Repair".  I ran it and it said that no problem had been detected and that I should restart.  I did and on reboot ended up at the Windows Error Recovery screen allowing me the following options:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Start Windows Normally

None of the above options works... all send me to a screen that is pure black with just a white pointer cursor that hangs indefinitely.  I've also tried going to the Advanced Boot Options (F8) on startup and "Repair Computer".  There I've tried running "Startup Repair" again and "System Restore" which I am not able to run because there is no save point.

I assume that this problem is due to the following Microsoft bug: http://support.microsoft.com/kb/946532 but am wishing that this isn't the case since I don't want to lose all of my personal files.  Any ideas would be GREATLY appreciated on how to either:

1) Repair the system so that it can properly boot up
2) Re-install Vista in a way that does not destroy all of my files

Thanks!
 
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[+][-]07/06/08 01:59 PM, ID: 21941607Accepted Solution

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About this solution

Zones: Windows Vista, Microsoft Operating Systems, Microsoft Windows Operating Systems
Tags: Microsoft, Windows Vista, Ultimate, Unable to boot up -- black screen with white pointer (hangs)
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Solution Provided By: KCTS
Participating Experts: 2
Solution Grade: A
 
[+][-]07/06/08 03:18 PM, ID: 21941813Expert Comment

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[+][-]07/06/08 03:32 PM, ID: 21941855Assisted Solution

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